Knowledge Operations Manager Jobs in Timonium, MD

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About the Role:

As the Operations Manager in our food-based warehouse, you will be a driving force behind the overall performance and success of daily operations in the facility. You will manage scheduling, oversee daily operations reports, and increase production by providing leadership and developing strategic action plans. 

By managing key aspects of the supply chain, you will lead and coordinate various teams to ensure seamless and optimized operations. The ideal candidate will be a strong leader with excellent interpersonal communication skills and strong logical reasoning. The Production Manager balances the day-to-day operations on the warehouse floor, being an agent of change, and supporting the professional development of a large team of individuals.   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Maintain a Safety-First culture in our food-based Fulfillment Center (FC). Responsible for meeting site environmental, health, quality & safety performance metrics. Maintains or exceeds the requirements and standards of OSHA, AlB, GMP, HACCP, FSSC, and FDA. 
• Oversee the day-to-day operations in the FC, driving performance to continuously meet both long- and short-term company goals. Prepare operating reports, establish KPIs, and provide value-driven feedback to direct reports.  
• Lead and motivate large cross-functional teams, including receiving, production, inventory control, and shipping. Foster a collaborative and high-performance culture to meet or exceed operational goals.
• Champion continuous improvement efforts throughout the organization identifying areas of opportunity and implementing new processes to meet business needs. Implements best practices and ensures adherence to standard operating procedures.  
• Foster effective communication and collaboration among different departments within the warehouse. Coordinate with logistics, inventory, and distribution teams to ensure a cohesive and integrated supply chain. Together, develop and implement strategic plans to achieve on-time delivery, maintain high product quality, and optimize turnover within the warehouse.
• Develops a highly effective site leadership team, by applying high standards for selection and continued performance; establishes clear and stretching goals, communicates and delegates key responsibilities, and actively utilizes all performance, development, and career tools, to their full potential.
• Analyze production data to prepare and issue performance reports, identifying areas of improvement. Proficient in root cause analysis, with the ability to develop and implement corrective action plans to prevent recurrence of issues.
• Build strong professional relationships with their direct reports and site HR Business Partners. Identifies and effectively communicates urgent issues, both internal and external, to site HR as needed and maintains accurate administrative records. 

Skills & Qualifications:

• Previous leadership experience in a warehouse or manufacturing environment
• Familiarity with regulatory requirements for operating plants
• An ability to adapt to changing priorities, delegate, and manage time efficiently
• Experience conducting root cause analysis investigations
• Experience training others to new processes or procedural updates
• An aptitude for equipment operation and troubleshooting
• Strong team management skills with ability to supervise multiple teams
• Experience leading and motivating large teams 
• Strict adherence to company standards and safety procedures
• Excellent leadership, team building, and people management skills
• Strong interpersonal skills and communication with all levels of management
• Able to analyze problems and strategize for improved  outcomes
• Excellent conflict-resolution and decision-making abilities
• Able to physically stand, bend, squat, and lift up to 50 pounds with or without accommodation

Nice to have:

• Lean Six Sigma, PMP, TPM or other relevant certifications
• 5+ years plant operations experience
• 5+ years manufacturing experience

• Salary range: $75,000 - $80,000 / yr
• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits

Schedule:

• 8-hour shifts, 5 days per week or
• 10-hour shifts, 4 days per week
• Must be available to work weekends, nights, and holidays as needed

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