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Knowledge Operations Manager Jobs in Tempe, AZ (NOW HIRING)

IntouchCX

Operations Manager

Mesa, AZ · On-site

$55K - $65K/yr

Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings As Operations Manager, You Have... * Completion of post-secondary education (a major in ...

PDS Health

Operations Manager

Phoenix, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

PDS Health

Operations Manager

Queen Creek, AZ · On-site

Overview The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The ...

PDS Health

Operations Manager

Phoenix, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

PDS Health

Operations Manager

Queen Creek, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

PDS Health

Operations Manager

Mesa, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

PDS Health

Operations Manager

Scottsdale, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

PDS Health

Operations Manager

Phoenix, AZ · On-site

$26.50/hr

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is ...

MV Transportation

Operations Manager

Phoenix, AZ · On-site

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

MV Transportation

Operations Manager

Phoenix, AZ

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

MV Transportation

Operations Manager

Phoenix, AZ

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

AV Concepts

Operations Manager

Phoenix, AZ · On-site

Operations Manager - Phoenix Convention Center Position Overview AV Concepts is seeking an ... Strong knowledge of professional audio, video, projection, displays, lighting, signal distribution ...

AV Concepts

Operations Manager

Phoenix, AZ · On-site

Operations Manager - Phoenix Convention Center Position Overview AV Concepts is seeking an ... Strong knowledge of professional audio, video, projection, displays, lighting, signal distribution ...

New

Alzheimer's Association

Operations Manager

Phoenix, AZ

$55K - $65K/yr

Knowledge, Skills and Abilities * Experience managing budgets and financial processes. * Strong ... Operations Manager Position Location: Phoenix, AZ Full time Position Grade & Compensation: Grade ...

Alzheimer's Association

Operations Manager

Phoenix, AZ · On-site

$55K - $65K/yr

Knowledge, Skills and Abilities * Experience managing budgets and financial processes. * Strong ... Operations Manager Position Location: Phoenix, AZ Full time Position Grade & Compensation: Grade ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Tempe, AZ

Knowledge Operations Manager information

See Tempe, AZ salary details

$29.7K

$60.8K

$113.5K

How much do knowledge operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for knowledge operations manager in Tempe, AZ is $60,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $74,200.00 per year, depending on experience, location, and employer.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What job categories do people searching Knowledge Operations Manager jobs in Tempe, AZ look for? The top searched job categories for Knowledge Operations Manager jobs in Tempe, AZ are:
What cities near Tempe, AZ are hiring for Knowledge Operations Manager jobs? Cities near Tempe, AZ with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you
Operations Manager

Operations Manager

IntouchCX

Mesa, AZ • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

IntouchCX rating

5.2

Company rating: 5.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

51st of 72 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We're searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus's overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.
As Operations Manager, You Will...
  • Ensure proper planning, staffing and direction of the operational functions
  • Manage and supervise teams
  • Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
  • Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
  • Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
  • Develop customized reporting to measure and track operational statistics, data and results
  • Develop solutions to improve business performance and partner success
  • Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
  • Motivate teams through relationship building and real-time coaching
  • Develop and deploy incentive programs to motivate employees to achieve desired outcomes
  • Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
  • Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
  • Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have...
  • Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
  • A minimum of 5 years of experience in the contact center industry
  • At least 3 years of experience in an Operations Management role overseeing front-line employees
  • Experience in client relationship management and employee development/coaching
  • Experience dealing with escalated issues in a contact center capacity
  • The ability to successfully work across cross-functional teams
  • A positive work ethic and commitment to achieve the best possible outcomes
  • The passion to be a role model that exemplifies our 10 Things (cultural values)
  • Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
  • Excellent communication skills; listening, verbal and written
  • Ability to assess the "big picture" and draw connections between inputs and outputs
  • Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
  • Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
  • Ability to type 30 WPM with accuracy
  • Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
  • Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Operations Manager...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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