Knowledge Operations Manager Jobs in Gilbert, AZ

Job Overview

The Remote Operations Manager will lead our project operations, with a primary focus on managing on-site activities, enhancing process efficiencies, and maintaining strong client relationships. This role requires frequent travel to client locations, where you'll supervise on-ground operations, ensure project alignment, and provide real-time solutions to operational challenges. Working remotely when not on-site, this position combines strategic oversight with hands-on operational management.

Key Responsibilities

- Client Site Operations Management:

Travel frequently to client sites to oversee project operations, coordinate with on-site teams, and ensure project milestones are met. Conduct regular site visits to monitor progress, troubleshoot issues, and maintain client satisfaction.

- Operational Strategy and Execution:

Develop, implement, and optimize operational policies and procedures that support Zephyrus Engineering's goals. Coordinate remote and on-site teams for smooth project execution.

- Team Coordination and Leadership:

Lead and support project managers and on-site teams, providing direction and resolving any operational challenges. Maintain open communication channels with remote and on-site staff to align on project objectives.

- Resource Allocation and Budget Management:

Manage project resources, allocate budgets, and control costs to ensure project financials align with operational goals. Adjust resource distribution based on site needs and project timelines.

- Process Improvement:

Identify and implement process improvements to increase productivity, reduce costs, and optimize workflows both on-site and remotely. Use Lean or Six Sigma methodologies to drive efficiency.

- Quality Assurance and Compliance:

Ensure that all project activities comply with company standards, safety regulations, and client requirements. Work with quality control teams to monitor and improve on-site quality standards.

- Risk Management and Safety Oversight:

Proactively identify operational risks and implement mitigation strategies to ensure safety and regulatory compliance at all times.

- Reporting and Performance Tracking:

Monitor and report key operational metrics, providing insights to senior leadership. Use data to track project performance, identify areas for improvement, and drive operational success.

Requirements

- Education:

Bachelors degree in Business, Operations Management, Engineering, or a related field. A masters degree or certifications such as PMP, Lean, or Six Sigma are a plus.

- Experience:

5+ years of operations management experience, preferably within engineering or construction environments, with a background in managing remote and on-site operations.

- Ability to Travel Frequently:

Willingness and ability to travel extensively to client sites (up to 75% of the time).

- Leadership and Team Management:

Proven leadership abilities with experience managing both on-site and remote teams. Skilled in mentoring, motivating, and maintaining team morale.

- Analytical and Problem-Solving Skills:

Strong analytical skills with the ability to assess complex situations, provide solutions, and make decisions under pressure.

- Excellent Communication Skills:

Able to communicate effectively with remote and on-site teams, senior leadership, and clients. Clear, concise, and professional in both verbal and written interactions.

- Technical Proficiency:

Comfortable with project management tools (e.g., Asana, Trello), ERP systems, and Microsoft Office Suite. Familiarity with virtual communication tools (e.g., Zoom, Microsoft Teams).

Preferred Qualifications

- Project Management Professional (PMP) or Six Sigma Certification**

- Experience in Engineering or Construction Operations

Knowledge of industry-specific workflows, compliance standards, and operational challenges.

- Remote Team Management Experience

Benefits

- Competitive Salary and Travel Allowances

- Health, Dental, and Vision Insurance

- 401(k) Plan with Company Matching

- Paid Time Off and Flexible Work Schedule

- Travel Per Diem

To cover travel-related expenses, including accommodation, meals, and transportation.

- Professional Development and Training Opportunities

This Operations Manager role offers the opportunity to work remotely while playing a critical role in managing and improving on-site operations at Zephyrus Engineering, ensuring project success and client satisfaction across the board.