Knowledge Operations Manager Jobs in Lancaster, NY

OVERVIEW:

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve.

You’ll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters most—taking exceptional care of our patients.

JOB SUMMARY:

As a Practice Operations Manager (POM), you’re not just managing a dental office; you’re leading a business. You’ll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.

This role is equal parts sales strategist, performance coach, and operational leader. You’ll be responsible for meeting monthly collection targets.

Your Impact:

The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales Leadership & Revenue Growth

• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track

• Monitor monthly AP and proactively identify production gaps and opportunities

• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion

• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy

• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability

• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes

Operations Management

• Oversee day-to-day office operations to ensure efficiency and patient satisfaction

• Implement and maintain policies, procedures, and compliance standards

• Track and report weekly KPIs via the practice scorecard

• Support inventory and ordering when needed

Team Leadership

• Recruit, train, and coach high-performing staff

• Schedule and coordinate coverage to support production goals

• Conduct performance reviews and ongoing development

• Foster a culture of accountability, energy, and results

Patient Experience

• Ensure exceptional service from consultation through post-treatment

• Step in to complete consultations when needed

• Manage patient records and appointment flow

• Address patient concerns with professionalism and urgency

Financial Management

• Oversee collections and ensure monthly revenue targets are met

• P&L Responsibility

• Manage accounts receivable/payable and daily/monthly closings in Open Dental

• Monitor expenses and identify cost-effective solutions

SUPERVISORY RESPONSIBILITIES

This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• 3–5 years of leadership or sales-focused role

• Proven ability to drive revenue and coach performance

• Proficiency in Google Suite

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced, goal-driven environment

• Dental knowledge is preferred

WHAT WE OFFER:

• Competitive base salary

• Full healthcare benefits: medical, dental, vision

• Company-paid life insurance

• 401(K)

• Paid holidays, vacation, and sick time

• Leadership development and career growth opportunities

• A culture that values innovation, ownership, and patient-centric care

Join Us!

If you’re a sales-minded leader who thrives on driving results, coaching teams, and owning the business, this is your moment. Apply today and help us build the future of full arch dentistry.

Salary Description $65-75k/year

Schedule: This is an in office Monday-Friday, 8:00am-5:00pm position