Knowledge Operations Manager Jobs in Hayward, CA

Job Purpose: 
Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. Responsible for operational functions related to providing escrow services to customers.

Duties and Responsibilities:

• Manages work activities and escrow operational/support functions.
• Acts as a liaison with Escrow/Branch managers and leaders of other functions/operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results.
• Development of WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance.        
• Completes real estate escrow transactions by: determining requirements, clearing titles; assembling, preparing and reviewing closing documents; communicates to all parties; disbursing funds.
• Performing closings at Branch Location as well as other locations as necessary.
• Plan, assign, direct and evaluate the work of branch staff.
• Oversees and influences employee pay, promotion, performance management, recruiting functions, and workforce planning.
• Audit escrow files to verify closings are being processed in accordance with company guidelines.
• Assist with sensitive customer relations problems and resolving customer complaints.  Answer complex questions regarding escrow and closings.
• Responsibility for providing effective financial controls for the Branch Office; oversees accounting functions.  Keeps Management informed of potential claims or loss situations.
• Closes escrow account by balancing and disbursing funds.
• Maintain a positive attitude.
• Complies with regulatory requirements by adhering, and enforcing adherence to requirements.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Knowledge, Skills and Abilities:

• Minimum of ten years running a profitable escrow desk including supervision of staff.
• Thorough understanding of escrow law, local city and state requirements.
• Thorough understanding of RESPA, TILA, Dodd-Frank and CFPB rules.
• Thorough understanding and adoption of ALTA Best Practices.
• Ability to work with mathematical concepts (fractions, percentages, ratio’s and proration’s) to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Excellent written communication skills to write routine reports and correspondence. 
• Ability to manage multiple actions as once; flexibility to reprioritize quickly.
• Actively engage in personal growth development.
• Ability to thrive in a fast-paced, results-oriented environment

Basic Qualifications:

• High school diploma or general education degree (GED), ten years related experience and/or training or equivalent combination or education and experience.
• Familiarity with Microsoft Office Suite and escrow production software e.g. ResWare, RamQuest, AtClose, IClosings and/or others.
• Ability to read, write and interpret in English.
• Strong customer service skills; demonstrate excellent comprehension and organizational skills.
• Ability to manage multiple actions as once; flexibility to reprioritize quickly.

Preferred Qualifications:

• Possess leadership qualities; understand the importance of setting a good example of uncompromising dedication to accomplish the company’s vision and goals.
• Desire to engage in personal growth development.
• Strong ability to present information and respond to questions from personnel, clients and consumers.
• Act as an innovator by generating ideas to encourage collaboration, critical thinking and engagement, as well as solving practical problems.

Supervisory Responsibility:
This position has supervisory responsibilities.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.

Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work:
Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m.  Part-time positions will be considered.

Travel:
Some travel is expected for this position.