Knowledge Operations Manager Jobs in Decatur, IL

Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Assistant Store Manager 

Department: Retail operations 

Reports To: Store Manager 

Classification: Non-Exempt 

EEO-1 Category: Sales Worker 

Safety Sensitive: Yes 

Supervises: In absence of the Store Manager 

Job Summary 

The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position. 

Essential Job Duties 

1. Oversee store operations in the Store Manager’s absence 

2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately 

3. Communicate the organization’s mission, vision, and values and promote diversity

4. Train, coach, and provide feedback to help staff strengthen and develop skills 

5. Ensure store staff follows policies and procedures 

6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues 

7. Demonstrate leadership and positive role modeling for retail staff 

8. Report loss control concerns to the Store Manager in a timely manner 

9. Effectively manage time and monitor retail staff time to ensure that work is completed

10. Assume responsibility and accountability for the completion of job duties 

11. Ensure the proper maintenance and care of equipment, machinery, and facilities 

12. Follow general housekeeping standards and maintain a clean and organized sales floor

13. Work in collaboration with the Store Manager in developing and managing the store’s budget

14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results

15. Maintain quality control in retail operations 

16. Contribute to team success by involving others in work processes, decisions and actions 17. Perform bank deposits and related cash-handling duties 

18. Fulfills safety captain duties in the absence of a designated safety captain 

19. Fill in for store staff as needed 

20. Travel to locations within the LLGI territory to support the organization's needs 

21. Perform other tasks as assigned

Competencies 

Adaptability Managing Conflict      Stress Tolerance      Communication      Tenacity      Urgency      Coaching      Delegating      Building Trust 

Education, Experience, and Credentials 

Requires high school diploma or equivalent 

Requires 2 years of retail experience with a minimum of 1 year supervising others 

Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software 

Valid driver’s license, safe driving record, proof of insurance, and reliable transportation. 

Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires DSP training or ability to complete training within one year of employment for locations with service participants 

Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of sale 

Knowledge, Skills, and Abilities 

Demonstrates sensitivity and the ability to communicate with a diverse population, and promotes diversity and inclusion throughout the organization 

Interacts with people in a manner that enhances their dignity, privacy, and confidentiality Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures 

Requires the ability to be consistently at work and on time on scheduled work days. 

Embraces the mission, vision, and values of LLGI 

Conveys information clearly through verbal communication 

Works independently while fostering a strong team atmosphere 

Physical Requirements 

Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high 

Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day 

The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks 

Demonstrate visual acuity to evaluate donated items for quality 

The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine 

Environmental Conditions 

Work in a light industrial/warehouse environment with exposure to heat and cold 

Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Requires occasional travel to other stores and job sites 

Tools and Equipment 

Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles 

Regular Contacts 

LLGI Staff      Volunteers/Community Service Workers      Vendors/Suppliers      General Public      Donors/Customers Service Participants 

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.

Apply today. Our Goodwill team is waiting for YOU!