Knowledge Operations Manager Jobs in Cleveland, TN

Job Posting End Date: August 12

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:The purpose of this role is to lead and execute key technology, knowledge management, and reporting initiatives within the Law Department. This role focuses on advancing the organization's use of modern information management capabilities, including AI-enabled solutions, to improve operational efficiency, enhance decision-making, and unlock business value.
The Director will partner closely with business, legal, and technology stakeholders to identify and deploy scalable tools and solutions that optimize how information is created, accessed, and leveraged. This leader plays a critical role in shaping and delivering the Law Technology roadmap by evaluating emerging technologies, identifying high-impact use cases, and driving implementation efforts across multiple functions.
The incumbent is recognized as a subject matter contributor in information management tools and legal technology solutions, with responsibility for translating business needs into practical technology-enabled outcomes. The role requires strong collaboration, communication, and execution skills to deliver outcomes in a complex, matrixed environment.

Principal Duties and Responsibilities

• Lead a team responsible for the design and execution of information management, reporting, and legal technology initiatives that improve efficiency, scalability, and Law Department effectiveness.
• Identify, evaluate, and prioritize AI and advanced analytics use cases, including document processing, knowledge management, workflow automation, and data insights.
• Partner with Legal, IT, Operations, and business stakeholders to understand challenges and implement technology-enabled solutions.
• Support the development and execution of the Law Technology roadmap.
• Lead deployment and optimization of information management platforms such as document management systems, enterprise search, reporting, and collaboration tools.
• Evaluate emerging technologies and drive cross-functional project execution.
• Develop business cases and ROI analyses for Law Department technology investments.
• Drive change management, including communication, training, and adoption initiatives within the Law Department.
• Build strong partnerships across multiple stakeholders and serve asa liaisonbetween Law Department and IT teams.
• Prepare executive-level materials and manage vendor relationships.

Job Specifications

• BS or BA degree in related field required or significant, relevant work experience
• 5+ years of relevant experience
• Experience with AI-enabled tools and enterprise platforms
• Strong people management experience
• Effective change management experience excelling in communication, stakeholder management skills
• Superior analytical skills and ability to apply those skills to provide creative, resourceful recommendations to complex business needs
• Experience with corporate law department or law firm technology systems preferred
• Exceptional ability to work effectively in a dynamic, rapidly changing business and technical environment.
• Strong collaboration skills and the ability to influence various business partners and senior leaders in order drive adoption of change
• Experience with business intelligence and analytics programs that deliver actionable insights for business leaders.

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#LI-Onsite

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,900.00-$169,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum