Knowledge Operations Manager Jobs in Bethlehem, PA

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

• Pay Range: $132,349 - $161,594, this role is eligible for an annual bonus.
• Location: Breinigsville, PA - Onsite (Allentown East Facility)
• Schedule: This is a day shift position scheduled Monday through Friday with flexible start and end times (6:00 AM–4:00 PM or 7:00 AM–5:00 PM), based on business needs. This role also requires 24/7 on-call availability.

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

• Serve as a key member of the leadership team in a large bottling and distribution facility
• Coach, mentor and develop leaders and assess and create plans to grow the skills and competencies of frontline employees to meet current and future business requirements
• Partner cross functionally with Planning, Quality, Maintenance, and the Warehouse to maximize efficiencies and output of high-quality product in a safe manner
• Lead the execution of cultural changes and the pursuit of excellence in manufacturing
• Instill the value of safety within all associates within the manufacturing facility
• Monitor and track planned DH (downtime) hours and partner with Quality and Maintenance to minimize DH yet maximize the strategic use of DH
• Manage factory staffing to ensure operation at full capacity and the attainment of variable labor budgets
• Ensure quality goals and preventative maintenance of lines
• Ensure complete compliance to prescribed Safety, Quality and HR policies, including GMPs, Food Safety
• Facilitate the use of continuous improvement methodologies and root cause analysis to improve and streamline production processes
• Participate in projects including workforce planning, budgeting, new product launches, equipment installs or upgrades
• Participate in audit activities and ongoing efforts to ensure compliance to internal and external standards, including FSSC

• Bachelor’s degree in related field preferred.
• 10 or more years of production experience within manufacturing with 5 or more years of experience in a team leadership capacity
• Proven ability to develop successful leaders
• Prior experience in the consumer products industry or food and beverage with familiarity with quality and hygiene regulation desired
• Knowledge and exposure to TPM, Six Sigma, and various problem-solving methodologies
• Solid understanding of production processes, preventative maintenance, and budget management
• Strong computer skills, including Word, Excel, PowerPoint, business management software (SAP preferred) and production monitoring systems
• Demonstrated track record of leading, training, motivating, coaching, and developing individuals and teams in a manner consistent with our culture
• Excellent relationship building skills with the ability to partner internally and externally to achieve results
• Ability to manage multiple projects and initiatives on tight deadlines and delegate accordingly
• Effective communication skills with the ability to influence change and encourage action
• Solid problem-solving abilities with the ability to coach and mentor others in this capacity
• Ability and willingness to respond to afterhours critical issues
• Ability to travel within the U.S. occasionally (~10%) for meeting

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affimation Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:The salary range provided for this position is approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.