Knowledge Operations Manager Jobs in Bethlehem, PA

Owens & Minoris a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, healthsystemsand research centers around the world. For over140years, Owens & Minor has delivered comfort and confidence behind thescenes,so healthcare stays at the forefront, helping to make each day better for thehospitals,healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere,Life Takes Care.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan-Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance-We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability-We offer employer-paid life insurance and disabilitycoverage.

• Voluntary Supplemental Programs- We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family- Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA)and401(k)-We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave-In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave - including parental leave.

• Well-Being- Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.

The anticipated salary range is up to $120,000.00, plus annual incentive bonus of up to 10%. Actual compensation offered may vary based on job related factors such as experience, skills, education and location. For internal teammates, a compensation percentage increase will be reviewed and determined in partnership with HR, taking into consideration internal equity and relevant experience.

Summary
Coordinates and leads Distribution Center operations activities, including outbound, warehousing, shipping, delivery, customer quality, and product inventory accuracy in a manner consistent with company service and cost objectives.

Core Responsibilities

• Directs all operations activities and teammates within the Distribution Center (DC).

• Provides proactive feedback to Operations Supervisors, initiating management coaching, teammate performance feedback, individual performance feedback, and corrective actions where needed.

• Works with Operations leadership to develop and execute initiatives to improve DC metrics that drive financial performance.

• Reviews and approves appropriate DC or functions' expenses and makes capital recommendations where appropriate.

• Leads the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.

• Oversees all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed.

• Implements the conversion of new customers at the DC to ensure successful implementation of new business

• Enforces DC adherence to company developed SOP's / WI's for warehouse management and transportation.

• Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.

• Oversees DC or functions' succession planning, identifying, attracting, developing, coaching, and retaining talent.

• Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.

Qualifying Experience

• Bachelor's degree strongly preferred.

• 9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry.

• Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred Or any combination of relevant education and experience to meet the above requirements.

• In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.

• Strong financial acumen including prior profit and loss responsibilities.

• Ability to work fast and effectively within a matrix environment.

• Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.

• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.

• Exceptional customer relationship skills.

• Excellent communication and interpersonal skills with an ability to influence senior level management.

• Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.

• Proven ability to analyze and conclude; ability to Continuous Improvement methodologies and to standardize processes across multiple sites and functions.

• Ability to lead and drive change among peers and direct reports.

#LI-TR1

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.