Knowledge Operations Manager Jobs in Berkeley, CA

A Plus Tree is looking for an experienced Field Operations Manager to lead and develop our field teams while driving safe, efficient, high-quality, and profitable tree care operations.

This is a highly visible leadership role for someone who understands tree care from the ground up and is ready to make an impact beyond a single crew. The Field Operations Manager will oversee approximately 5–8 crews, their Crew Leads, and supporting field personnel, helping our teams perform at their best while delivering exceptional service to our clients.

Success in this role requires a balance of people leadership, technical tree care expertise, operational discipline, and financial awareness. You’ll coach and develop Crew Leads, improve field performance, champion our safety culture, manage fleet and operational resources, and work closely with Client Success to ensure our crews are scheduled and deployed effectively.

This is also a hands-on leadership position. When operations require additional support, the Field Operations Manager may step into the field as a floater Crew Lead, working alongside our teams and leading tree care operations when needed. Staying connected to the work allows this leader to understand field challenges firsthand, maintain high-quality standards, and lead by example.

For someone who loves tree care but is equally passionate about developing people, solving operational challenges, and building high-performing teams, this is an opportunity to have a meaningful impact across a much larger part of the organization.

People & Field Leadership

• Lead, mentor, and develop Crew Leads and their teams, creating clear expectations around safety, quality, productivity, and professionalism.
• Support the onboarding and development of new team members while providing ongoing coaching and training to existing employees.
• Conduct bi-annual performance evaluations and provide consistent feedback that helps employees grow and succeed.
• Build strong employee engagement through communication, accountability, recognition, and team development.
• Help reduce turnover by creating an environment where field employees are supported, challenged, and equipped to perform at a high level.
• Maintain a visible, hands-on presence in the field and step in as a floater Crew Lead when operational needs require additional leadership or capacity.

Operational Performance

• Oversee the performance of approximately 5–8 crews and ensure work is completed safely, efficiently, professionally, and according to job plans.
• Monitor key operational metrics including crew productivity, labor utilization, on-time completion, job margins, COGs, and overtime.
• Identify opportunities to improve crew utilization, productivity, job execution, and profitability.
• Partner closely with Client Success to review schedules, prioritize work, optimize crew capacity, and keep jobs moving efficiently.
• Proactively address staffing, scheduling, equipment, or operational challenges that could impact production.
• Regularly communicate field performance, profitability, safety metrics, and crew productivity to executive leadership and Client Success.

Safety & Quality

• Champion A Plus Tree’s safety culture and ensure crews consistently follow company safety policies and industry standards.
• Conduct regular safety meetings and reinforce safe work practices in the field.
• Ensure required PPE, fire-fighting equipment, vehicles, and operational equipment are properly inspected, available, and functional.
• Maintain high standards of workmanship across pruning, removals, rigging, climbing, and other tree care operations.
• Ensure yard locations remain organized, safe, environmentally responsible, and aligned with TCIA compliance standards.
• Maintain required continuing education credits and stay current on industry certifications, standards, and best practices.

Fleet & Resource Management

• Oversee effective fleet and equipment utilization across assigned crews.
• Coordinate maintenance and inspection schedules to help minimize downtime and maintain operational readiness.
• Monitor fleet-related costs and identify opportunities to improve utilization and control expenses.
• Ensure vehicles and equipment meet company safety and inspection requirements.

• Proven hands-on experience in tree care, forestry, arboriculture, or a related field service environment.
• Demonstrated experience performing tree work, including pruning, removals, rigging, and climbing.
• Strong leadership skills with experience coaching, developing, and holding teams accountable.
• Working knowledge of job costing, labor utilization, margins, COGs, and operational KPIs.
• Strong understanding of tree care safety standards, equipment practices, and vehicle inspections.
• Ability to balance field leadership with operational and financial responsibilities.
• Strong problem-solving skills and the ability to respond quickly to changing field conditions, staffing needs, and operational challenges.
• Excellent communication skills and the ability to collaborate effectively across Field Operations, Client Success, and leadership.
• Comfort using job management, safety reporting, and fleet management technology.
• Valid driver’s license and applicable industry and safety certifications.
• Commitment to maintaining required continuing education and industry credentials.

The Field Operations Manager is successful when our crews are safe, supported, productive, and consistently delivering quality work.

You’ll know you’re making an impact when Crew Leads are becoming stronger leaders, teams are executing jobs efficiently, schedules and field capacity are aligned, equipment is ready when crews need it, safety expectations are consistently upheld, and the operation is meeting its productivity and profitability goals.

Most importantly, you’ll help create an environment where our field teams have the leadership, tools, accountability, and support they need to succeed.

Benefits:

Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, PTO, and 401(k).

*A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.