Knowledge Operations Manager Jobs in Ankeny, IA (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Operations Manager assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces, providing direct supervision of all full-time and part-time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care, and conversions at the Iowa Events Center. 

This role pays an annual salary of $44,000-$47,000.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

• Management in areas of planning, coordinating and review of work plans for facility operations
• Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
• Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
• Oversee and monitor changeover and housekeeping crews, providing team support
• Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
• Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
• Represent the company with temporary agencies, contractors, and vendors in a professional manner
• Communicate with temporary agencies on staffing; schedule and monitor on-site labor
• Interview applicants for part-time Building Attendant, independently make hiring decisions and onboard
• Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
• Partner with Operations leaders and Human Resources as needed.    
• Suspend employees, recommend employees for termination, and deliver termination as required
• Manage DNR (Do Not Return) situations with temporary staff members and agency as required
• Provide & oversee training for all Operations employees and temporary workers
• Responsible for understanding, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
• Maintain positive, professional relations with any Union representatives
• Coordinate / lead staff training and safety programs
• Maintains departmental equipment, notifying management when repairs are needed
• Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
• Participate in the development and administration of the Operations budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
• Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
• Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
• Work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment

• High school diploma or equivalent
• Bachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of education
• 3-5 years of experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of setup/housekeeping and event coordination
• Proficient computer skills in a Windows format
• Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
• Ability to effectively be available via a company-provided cell phone, email, text
• Ability to effectively lead a large team in a fast-paced, high-pressure environment
• Knowledge of OSHA and other local / state / federal safety standards / requirements
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly, concisely, professionally in-person and in-writing
• Self-motivated, with the ability to work independently and with a team
• Excellent organizational skills
• Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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