ZipRecruiter

Log In

1

Knowledge Operations Manager Jobs in Rhode Island

Citizens Bank

Servicing Ops Manager

Johnston, RI · On-site

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services ... Knowledge of operational risk, controls, and regulatory requirements. * Demonstrated ability to ...

SSA Group

Food Service - Kitchen Manager

Providence, RI · On-site

Food Service Operations Manager(s) and Executive Chef Who are we : For more than 50 years, SSA has ... Computer knowledge and skill level for basic office functions. * Physical ability to stand for ...

SSA Group

Food Service - Kitchen Manager

Providence, RI · On-site

$20 - $22/hr

Food Service Operations Manager(s) and Executive Chef Who are we : For more than 50 years, SSA has ... Computer knowledge and skill level for basic office functions. * Physical ability to stand for ...

SAIC

Facility Operations Foreman

Newport, RI · On-site

They will also work closely with the O&M manager to learn of upcoming testing needs, and changes in ... SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery ...

previous page

Showing results 41-60

All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Rhode Island

Knowledge Operations Manager information

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are popular job titles related to Knowledge Operations Manager jobs in Rhode Island?

For Knowledge Operations Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Knowledge Operations Manager jobs in Rhode Island look for?

The top searched job categories for Knowledge Operations Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Knowledge Operations Manager jobs?

Cities in Rhode Island with the most Knowledge Operations Manager job openings:

Knowledge Operations Manager jobs near you

Servicing Ops Manager

Citizens Bank

Johnston, RI • On-site

Full-time

Posted 15 days ago

Job description


Servicing Operations Manager - Account Services
The Servicing Operations Manager, Account Services, is responsible for leading a team that supports customer account maintenance, across Consumer Deposit and Savings products. The role oversees daily operations, workflow prioritization, colleague development, risk and control execution, customer issue resolution, and continuous improvement initiatives. The manager partners closely with branches, contact centers, and internal business partners to ensure requests are completed accurately, timely, and in accordance with established service levels and regulatory requirements.
Primary Responsibilities
  • Lead and develop a team of servicing professionals through coaching, performance management, and ongoing feedback.
  • Oversee daily processing of customer account maintenance / servicing-related requests.
  • Monitor productivity, service levels, quality, and capacity to ensure operational goals are achieved.
  • Maintain a strong control environment by ensuring compliance with policies, procedures, and regulatory requirements.
  • Utilize data and reporting to manage performance, identify trends, and implement process improvements.
  • Partner with Risk, Compliance, Technology, Product, and other business units to support strategic initiatives and operational excellence.
  • Drive customer-focused outcomes by identifying and resolving operational issues and improving the overall servicing experience.

Qualifications
  • Leadership experience in banking operations, loan servicing, deposit operations, or a related environment.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience managing productivity, service levels, and operational performance metrics.
  • Knowledge of operational risk, controls, and regulatory requirements.
  • Demonstrated ability to lead change and drive continuous improvement initiatives.

Preferred Experience
  • Consumer Deposit and Loan Servicing experience.
  • Familiarity with servicing platforms and workflow management tools.

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Apply