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Knowledge Manager Jobs in Waterloo, ON (NOW HIRING)

D2L

Community Specialist

Kitchener, ON · On-site +1

Knowledge Management * Acumen with Artificial Intelligence tools Skills * Corporate Communications: * Ability to engage with internal and external stakeholders through verbal and written ...

University of Waterloo

Program Manager

Waterloo, ON

The Project Manager will make substantive contributions to scientific papers, research proposals, and knowledge mobilization products. Key Accountabilities Partner Engagement * The Program Manager ...

Samuel

Project Manager

Waterloo, ON · On-site

CA$86K - CA$119K/yr

You will be responsible for managing cross-functional teams, interfacing with customers, and ... Strong working knowledge of MS Project, MS Word, and Excel. AutoCAD an asset General knowledge of ...

Denso

Manager, Engineering

Guelph, ON

CA$106K - CA$140K/yr

Engineering Manager to lead a team of technical departments related to in-house plastic injection ... Strong knowledge of engineering theories, processes and terms * Analytical skills to define ...

Brandt

Territory Manager

Cambridge, ON · On-site

A successful Territory Manager (TM) will have extensive knowledge of all potential users of new and used Construction & Forestry equipment within their designated AOR, be aware and participate in the ...

Tim Hortons

Restaurant Manager

Kitchener, ON · On-site

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences ... You have the knowledge, skills and long term vision to support the Restaurant Owner in running a ...

Tim Hortons

Store Manager

Brantford, ON · On-site

Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant. Key Responsibilities: * Operations Management ...

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Knowledge Manager information

See Waterloo, ON salary details

$11.2K

$82.9K

$134.3K

How much do knowledge manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for knowledge manager in Waterloo, ON is $82,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,197.00 and $98,830.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Waterloo, ON look for?

The top searched job categories for Knowledge Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Knowledge Manager jobs?

Cities near Waterloo, ON with the most Knowledge Manager job openings:

Knowledge Manager jobs near you

Client Operations Project Manager

Open Text Inc.

Waterloo, ON • On-site

CA$46K - CA$70K/yr

Full-time

PTO

Re-posted 9 days ago

Job description

Hiring Manager: Naeem Mohammed

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: TNP2

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.


OpenText's Global Technical Support (GTS) organization resolves millions of Client support tickets annually, playing a vital role in Client satisfaction and retention. The Digital Support Platforms team within GTS Operations ensures smooth functioning of various support platforms and tools used by support delivery teams and Clients by providing technical assistance and serving as a bridge between GTS Operations and IT. Our goal is to facilitate seamless Client self-service and ensure flawless support case experiences for delivery staff, partners and Clients.

YOUR IMPACT

OpenText is seeking a Technical Support Specialist to enhance the Digital Support Platforms team within GTS Operations. This role leverages your technical support expertise to specialize in helping Clients, support staff, other colleagues in diagnosing, troubleshooting, repairing and debugging complex systems. You will support the support delivery teams by providing technical guidance, solve problems, and performing Administrator functions in the CSM platforms used by GTS delivery teams. The goal of the Digital Support Platforms team is to ensure Clients can access self-service content and, when needed, have a flawless support case experience.

WHAT YOU NEED TO SUCCEED
Clearly and professionally communicating your understanding of a problem, your thought process, expectations and solutions to non-technical audiences.
Providing advanced technical support to Clients via phone, email and chat
Reproducing, troubleshooting and resolving Client issues related to the assigned OpenText's products
Following best practices in ticket management processes, ensuring that all clients' tickets are assigned, checked, daily updated, and every effort is made to meet the required service level
Collaborating with product engineering teams and other team members to provide high-quality support and quick resolution of client requests
Ensuring constant self-development by using each moment and way to improve in day-to-day work, following web-based trainings, personal development plans, etc.
3+ years of experience in technical support with flexibility for on-call support
Bachelor's degree in Computer Science/Technology/Engineering is preferred
Excellent communication skills (both written and verbal)
Ability to effectively communicate complex technical issues to Clients and stakeholders
Firsthand experience using Administrator functions of Client support, community/forums, knowledge management tools such as OpenText Service Management (OTSM), ServiceNow, Salesforce, Vanilla Forums, Verint, Zendesk, Nohold.
Knowledge of technologies in the industry such as REST and SOAP services, Database technologies, XML, JSON and HTML & CSS, Windows, Office, etc.
In-depth knowledge of KCS best practices from the Consortium for Service Innovation, with KCS Certification (preferably as a KCS Coach) is an asset
Experience working in shared bug tracking tools, such as JIRA, Octane.

ONE LAST THING

OpenText is more than a global technology leader-we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $46,880 - $70,320; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Employment Type: OTHER

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