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Knowledge Manager Jobs in Surrey, BC (NOW HIRING)

Clio

Senior IT Knowledge Specialist

Vancouver, BC · Hybrid

CA$117K - CA$134K/yr

Developing and implementing Knowledge Management strategies that improve how we capture, organize, and share departmental intelligence globally. * Mastering the Stack: Owning the administration and ...

Cintas

Advanced Production Manager

Langley, BC

CA$78K - CA$100K/yr

Conducts simple knowledge management tasks by following established procedures to support others. * Investigates questions related to existing programs, processes and procedures in order to learn and ...

Crowe MacKay

Manager

Vancouver, BC · On-site

Strong knowledge of Canadian taxation for corporations and individuals. * Deliver complete product to the Senior Manager or Partner on a timely basis. * Respond to client questions and queries.

New

Crowe MacKay LLP

Manager

Vancouver, BC

CA$95K - CA$110K/yr

Strong knowledge of Canadian taxation for corporations and individuals. * Deliver complete product to the Senior Manager or Partner on a timely basis. * Respond to client questions and queries.

New

Crowe MacKay

Manager

Vancouver, BC · On-site

CA$95K - CA$110K/yr

Strong knowledge of Canadian taxation for corporations and individuals. * Deliver complete product to the Senior Manager or Partner on a timely basis. * Respond to client questions and queries.

New

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Surrey, BC

Knowledge Manager information

See Surrey, BC salary details

$12K

$89.1K

$144.2K

How much do knowledge manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for knowledge manager in Surrey, BC is $89,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,080.00 and $106,119.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Surrey, BC look for? The top searched job categories for Knowledge Manager jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Knowledge Manager jobs? Cities near Surrey, BC with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Surrey, BC as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $89,062 per year, or $42.8 per hour.

Senior IT Knowledge Specialist

Clio

Vancouver, BC • Hybrid

CA$117K - CA$134K/yr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior IT Knowledge Specialist to join our IT Services Team. This role is based in one of our Clio hub office locations (Burnaby, Calgary, or Toronto). All hub-based Clions are expected to work from the office at least two days per week on designated Anchor Days.

What your team does

The IT team's mission is foundational to how we get work done at Clio. We are moving past the traditional "firefighting" model of IT Services to become a proactive, automation-first organization. Our goal is to provide the right tools at the right time, saving our employees' precious time so they can focus on transforming the legal experience for our customers. As a Senior IT Knowledge Specialist, you are the architect of our institutional memory, ensuring that #teamClio has the self-service tools and documentation they need to move fast and stay informed.

What a day in the life might look like:

  • Architecting Knowledge: Developing and implementing Knowledge Management strategies that improve how we capture, organize, and share departmental intelligence globally.

  • Mastering the Stack: Owning the administration and structure of Confluence, ensuring content is discoverable, accurate, and consistently structured.

  • Driving AI & Automation: Administering and improving AI-powered support tools (like Moveworks) to drive self-service adoption and resolve issues before they reach a human agent.

  • Codifying Wisdom: Collaborating with subject matter experts across IT to turn complex institutional knowledge into user-friendly articles, runbooks, and FAQs.

  • Measuring Success: Analyzing ticket trends and search behavior to evaluate the effectiveness of our content and recommending data-driven improvements.

  • Standardizing Excellence: Implementing governance models, review cadences, and templates to ensure a high bar for documentation across the IT organization.

  • Mentoring Clions: Providing guidance and training to the wider team on Knowledge Management best practices and emerging information technologies.

What you may have:

  • Deep Knowledge Management Expertise: Proven experience building or managing enterprise-level Knowledge Management systems and self-service portals.

  • Confluence Mastery: Extensive experience in Confluence administration, including advanced structuring, permissioning, and template design.

  • Analytical Mindset: The ability to look at support metrics and search data to identify content gaps and friction points.

  • Exceptional Communication: A knack for taking complex technical processes and translating them into clear, concise, and engaging documentation for different audiences.

  • AI & Automation Curiosity: A forward-thinking approach to how AI-powered tools and automated workflows can enhance the employee experience.

  • Collaborative Spirit: Success in working across different technical teams to extract information and build consensus on documentation standards.

  • Process Discipline: A love for governance and the "small details" that keep a massive knowledge base from becoming cluttered or outdated.

Serious bonus points if you have:

  • Hands-on experience with Moveworks or similar AI-powered employee service platforms.

  • Prior experience specifically in technical writing or instructional design.

  • Experience with BI tools or advanced analytics to track the ROI of knowledge initiatives.

  • Experience leading organizational shifts toward "documentation-first" cultures.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $99,600 to $117,100 to $134,600 CAD. There are a separate set of salary bands for other regions based on local currency.


*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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