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Knowledge Manager Jobs in Fishers, IN (NOW HIRING)

Deloitte

Kinaxis Manager

Indianapolis, IN

The role requires deep analytical, technical, and complex problem-solving skills with knowledge of ... Kinaxis Solution Architect Manager We are a team of strategic advisors, architects, and ...

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Knowledge Manager information

See Fishers, IN salary details

$40.7K

$80.6K

$115.1K

How much do knowledge manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for knowledge manager in Fishers, IN is $80,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Fishers, IN look for?

The top searched job categories for Knowledge Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Knowledge Manager jobs?

Cities near Fishers, IN with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,608 per year, or $38.8 per hour.

Manager - IT Help Desk

MacAllister Machinery

Indianapolis, IN • On-site

Full-time

Posted 22 days ago

MacAllister Machinery rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

39th of 177 rated vehicle equipment hire

Job description

Description

Position Summary

The Manager – Help Desk leads end-user support services, ensuring consistent, high-quality IT service delivery aligned to business objectives and IT strategy. This role is accountable for service performance, user satisfaction, continuous improvement and hands-on support leadership during critical and high-demand situations.  The position collaborates closely with Infrastructure and Security & Microsoft Platforms teams to deliver integrated, efficient resolution of incidents and requests.  This role serves as the owner of IT Service Management (ITSM) processes, including incident, request, and knowledge management, and is accountable for end-to-end user experience across IT services.

Position Duties/Responsibilities

Primary Responsibilities:

  • Own end-user support services as a formal service, including strategy, roadmap, standards, and continuous maturation of service delivery capabilities aligned to business and IT priorities.
  • Own and manage IT Service Management (ITSM) processes, including incident management, request fulfillment, knowledge management, and service catalog governance, ensuring consistency and continuous improvement.
  • Own the measurement and continuous improvement of end-user experience, including user feedback programs, adoption metrics, and service perception.
  • Define, track, and report on SLAs, KPIs, and service metrics aligned to IT and business objectives.
  • Lead day-to-day support operations, managing service performance through SLAs, KPIs, trends, and user feedback to ensure timely resolution and high customer satisfaction.
  • Lead end-user communication and readiness for system changes, outages, and new service deployments.
  • Oversee and optimize support platforms, including ticketing systems, knowledge management, and self-service capabilities to improve efficiency and reduce demand.
  • Partner with Infrastructure and Security & Microsoft Platforms teams to coordinate escalations and facilitate resolution, while maintaining ownership of ticket lifecycle, communication, and user impact management.
  • Lead user enablement, communication, and training initiatives to improve technology adoption and reduce support demand.
  • Manage vendor relationships, staffing models, and support-related resources while contributing to operational planning, budgeting, and service forecasting.
  • Serve as the incident coordinator for major incidents, managing communication, ticket orchestration, and stakeholder updates, while partnering with technical teams for resolution.
  • Act as a hands-on, working manager by stepping in to support ticket resolution, troubleshooting, and user support during high-volume periods and critical incidents to maintain service levels and team effectiveness.
  • Operate as a service owner within defined domain responsibilities, ensuring accountability for service performance, reliability, user experience, and continuous improvement.
  • Participate in enterprise change management processes, ensuring coordination, communication, and risk management across all IT changes.
  • Collaborate across IT teams while maintaining clear ownership boundaries to ensure efficient and accountable service delivery.

Supervisory Responsibilities:

  • Direct supervision of technical staff.
  • Ensure team adherence to ITSM processes, standard operating procedures, and service quality standards.
  • Lead, coach, and develop team members, establishing performance expectations, metrics, and accountability while driving continuous improvement.
  • Manage workloads, staffing, and resource allocation to ensure effective coverage and support for operational and escalated needs.
  • Partner with Infrastructure and Security & Microsoft Platforms leadership to align support models, escalation processes, and service level expectations.
Position Requirements

Required:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • At least 8 years of experience in IT help desk or technical support.
  • Minimum of 5 years of supervisory or managerial experience in IT help desk or technical support management.
  • Proficient knowledge of IT systems, networks, hardware, software, and applications.
  • Proficient knowledge of the Microsoft ecosystem (Teams, SharePoint, Dynamics Customer Service, Dynamics CRM).
  • Proven experience in leading and developing IT help desk staff.

Preferred:

  • Relevant IT certifications, such as CompTIA A+, Network+, Security+, ITIL, or Microsoft.
Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong understanding of IT service delivery, including underlying end-user technologies and the analytical ability to evaluate performance trends, identify issues, and drive continuous improvement.
  • Strong understanding of IT Service Management (ITSM) frameworks such as ITIL, including incident, request, and knowledge management processes.
  • Ability to lead support teams as a hands-on, working manager, combining leadership and technical capability to step in during high-volume periods and critical incidents to support troubleshooting, ticket resolution, and escalation handling while maintaining service levels and a strong customer-focused culture.
  • Ability to lead incident coordination during major outages, ensuring timely communication and alignment across technical teams.
  • Strong collaboration and communication skills to work effectively with IT teams, users, and leadership.
  • Ability to prioritize workload, balance operational demands with improvement initiatives, and make sound support decisions.
  • Broad understanding of enterprise systems and their impact on user experience and support demand.
  • Ability to handle sensitive user, operational, and system information appropriately
Other Requirements of Position
  • Works under limited supervision.  Independently determines the approach to take and the methods to use.  Interprets policy in terms of objectives.  Informs manager of unusual situations with far reaching implications.
  • Major responsibilities do typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
  • Frequently communicates with departmental & divisional co-workers, management, outside vendors, etc.
  • Required to communicate and establish a cooperative, working relationship to ensure customer and employee satisfaction.
  • Independent decisions involving routine matters of organizational and time management issues are made daily. An error in judgment or procedure could impact cost factors involving time issues. Some financial impact could result from invoices, including cost and profit but it is unlikely that any error would go undetected by the supervisor, especially through the processing of paperwork.
  • Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

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