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See Duluth, GA salary details

$40K

$79.3K

$113.2K

How much do knowledge manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for knowledge manager in Duluth, GA is $79,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $95,300.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Duluth, GA look for?

The top searched job categories for Knowledge Manager jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Knowledge Manager jobs?

Cities near Duluth, GA with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Duluth, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $79,265 per year, or $38.1 per hour.

Service Training and Knowledge Manager

Lawrenceville, GA • On-site

Durst Image Technology US
51 - 200 employees
Learn more about Durst Image Technology USexternal

Other

Re-posted 10 days ago

Job description

Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Roll to Roll and Hybrid Printers for signage, decor, corporate, industrial, and packaging. Vanguard's mission is to deliver the best ownership experience in the wide format market to our customers. This is accomplished by offering the highest levels of service, outstanding communication, technology, and customer care. We create, foster, and nurture a culture of caring about our customers, vendors, and employees which shows in every interaction internally and externally.?

At Vanguard, you aren't just an employee - you are family. From day one, you'll be welcomed into our team of dedicated, talented, friendly people who will provide all the support you need to be successful.
Why we need you?

  • Responsible for leading and managing the documentation program.
  • Partner with the Technical Team to create, organize, and maintain documentation that is accurate, accessible, searchable, current, and aligned with training needs. Serve as the Subject Matter Expert (SME) on all Service software systems, including system structure, functionality, workflows, data entry standards, and reporting accuracy. Develop and deliver training to ensure Service personnel maintain proficiency on existing capabilities and newly released features and functionality. Lead the implementation of change in the Service organization, especially around training, documentation, software adoption, and new functionality.
  • Use service performance metrics to drive training and documentation programs toward continuous improvement.
What you'll be doing:
  • Partner with the Director of Service to develop and implement a new training program for all service personnel. The training program will need to be adaptable to various skill sets, including, but not limited to, equipment operation, maintenance, repair, troubleshooting, software applications, workflows, and customer support best practices.
  • Solicit feedback from the current service team to track current proficiencies and utilize this insight by customizing training plans for each service employee.
  • Develop, with the assistance of the Technical Team, a central training platform with searchable resources including (white papers, diagrams, videos, handouts, tests, written and practical).
  • Continually solicit feedback from trainees and management. Partner with the Director of Service to support the implementation, adoption, and continuous improvement of Salesforce Service Cloud.
  • Become the subject matter expert and power user of service software platforms, providing guidance on workflows, automation, reporting, and best practices to improve service delivery and employee effectiveness..
  • Continually develop and enhance the existing technical training and documentation program.
  • Partner with management and other colleagues to monitor performance metrics and adjust training as needed to improve technical performance, service efficiency, and customer satisfaction.
  • Lead implementation and ongoing management of the documentation program to ensure organization, accuracy, accessibility, and continuous improvement.
  • Develop and deliver customer communication and professional skills training programs both in the field and in-house for Service personnel, including customer expectation management, effective communication, conflict resolution, escalation practices, professionalism, and customer confidence-building techniques.
  • Identify, recommend, and coordinate internal and external training resources to strengthen customer service, communication, leadership, and professional development skills across the Service organization.
  • Utilize field service data and service team feedback to align strategy and adjust to a changing landscape.
  • Create, maintain, and refine documentation in support of service operations and training initiatives while assisting technical teams in developing new documentation standards and content.
  • Participate in interviews and training
  • Other duties as dictated by the business needs
Required Qualifications:
  • 5+ years of service management experience.
  • Experience developing and executing training programs for technical teams
  • Experience with service software systems/metrics and reporting.
  • Ability to stand for extended periods and frequently bend, kneel, push, pull, reach overhead, and lift up to 50 pounds.
  • Able to see a broad color spectrum.
  • Travel required up to 75% initially, expected to decrease to 50% or less after 6 months
  • Strong analytical and problem-solving skills.
  • Excellent written and communication skills.
  • Proficient in word and excel
  • Perform with minimal direction and independent problem-solving.
  • Good business sense.

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