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Knowledge Manager Jobs in Columbus, OH (NOW HIRING)

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Legal Billing Coordinator

Delaware, OH · On-site

$59K - $80K/yr

This role supports the Legal Department's technology platforms, including e-billing systems and knowledge management tools. Reporting to the Legal Operations Manager, this position requires a highly ...

Accenture

Asset Management Manager

Hartford, OH

Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...

New

Accenture

Asset Management Manager

Columbus, OH

Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Columbus, OH

Knowledge Manager information

See Columbus, OH salary details

$40.6K

$80.5K

$114.9K

How much do knowledge manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for knowledge manager in Columbus, OH is $80,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

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For Knowledge Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Knowledge Manager jobs in Columbus, OH look for?

The top searched job categories for Knowledge Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Knowledge Manager jobs?

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Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,464 per year, or $38.7 per hour.

Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center

Pataskala, OH • Hybrid

Knitwellgroup
See more jobs at Knitwellgroupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

About usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.


Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.


Leader Training, Knowledge & Communication, Sr Manager Contact Center

About the role
The Leader of Training, Knowledge & Communication is responsible for cultivating a culture of learning and implementing high-impact learning strategies to enhance business performance and accelerate associate development and engagement. This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy and priorities of the Contact Center Shared Service organization supporting the KnitWell group of brands.

The impact you can have

  • Develop and manage the roadmap of learning, knowledge, and communication programs/solutions, that support ever evolving business needs and ties to the talent and development of the Contact Center Shared Service team members and leaders.
  • Develop and implement knowledge management & communication strategies and processes to ensure efficient knowledge sharing, retrieval, and utilization across the shared service organization.
  • Assist in project management of contact center initiatives to proactively determine needs, resources, and communication that impacts learning and development of contact center agents.
  • Utilize and Grow Learning Management System that encourages continued engagement across the contact center. Use this technology to also define career paths and help provide agents with growth opportunities.
  • Identify needs as well as manage all Training, Knowledge, and Communication Software/ Applications and vendor relationships.
  • Responsible for benchmarking training standards and applications across the training, knowledge, and communication industries to make recommendations and define long term process improvements, enhancements, and yearly goals.
  • Collaborate with senior functional leaders and people business partners to assess ongoing and future training, knowledge and communication needs as well as effectiveness of established programs.
  • Oversee all training strategies including research, design, and material development ensuring such programs achieve objectives and align with business priorities.
  • Lead, inspire and manage the training, knowledge, and communication team including hiring, onboarding, performance management, coaching, development and succession planning of talent.
  • Stay current on learning practices, trends and technology; ensure team stays relevant.
  • Own annual budget for the Contact Center Shared Service Training, Knowledge, and Communication organization.

You'll bring to the role

  • Bachelor's degree and/or 7+ years' experience in training and content development.
  • Knowledge of development and design of learning programs, instructional design, and learning technology
  • In-depth understanding of traditional and modern training methods; experience with various methodologies for remote learning.
  • Embraces curiosity and navigates ambiguity, leveraging curiosity to gain clarity and path forward.
  • Values diverse perspectives and understands the importance of leveraging others unique experiences and skills to accomplish goals.
  • Ability to be agile in a fast-paced environment, while leading others through change efforts.
  • Ability to influence across all levels of the organization.

Benefits

  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
  • Support for your individual development plus opportunities for career mobility within our family of brands.
  • A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
  • Medical, dental, vision insurance & 401(K)*
  • Employee Assistance Program (EAP)
  • Time off - paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works in a hybrid model, with three days per week worked in the Etna Distribution Center office location in Pataskala, OH and two days per week worked remotely. NOTE: we are also open to considering a hybrid model from our Knoxville, TN location.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

#LI-MJ1


Location:Ascena Corp ETNA-ascena-Pataskala, OH 43062Position Type:Regular/Full time


Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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