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Knowledge Manager Jobs in Berkeley, CA (NOW HIRING)

Abbott

Knowledge Manager

Alameda, CA · On-site

Knowledge Manager Location: Alameda, CA Duration: 12 Months 100% Onsite Summary This role supports the execution of global knowledge management initiatives for customer service. It focuses on hands ...

Ōura

Director, Knowledge Management

San Francisco, CA · On-site +1

As the Director of Knowledge Management , you will own Oura's enterprise knowledge strategy and serve as the Directly Responsible Individual (DRI) for our transition to governed, durable knowledge ...

wfg

Escrow Operations Manager

Hayward, CA · On-site

Manage and lead teams who perform a wide range of duties related to escrow operations. Manage ... Knowledge, Skills and Abilities: * Minimum of ten years running a profitable escrow desk including ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Berkeley, CA

Knowledge Manager information

See Berkeley, CA salary details

$53.3K

$105.4K

$150.6K

How much do knowledge manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for knowledge manager in Berkeley, CA is $105,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $126,700.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What job categories do people searching Knowledge Manager jobs in Berkeley, CA look for? The top searched job categories for Knowledge Manager jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Knowledge Manager jobs? Cities near Berkeley, CA with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Berkeley, CA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,447 per year, or $50.7 per hour.
Knowledge Manager

Knowledge Manager

Abbott

Alameda, CA • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

159th of 535 rated manufacturers

Job description

Title: Knowledge Manager
Location: Alameda, CA
Duration: 12 Months
100% Onsite
Summary
This role supports the execution of global knowledge management initiatives for customer service. It focuses on hands-on content management, knowledge base optimization, reporting, and ongoing analysis, with an emphasis on Salesforce Knowledge and AI-enabled tools.
Required Experience
  • Minimum 3 years in knowledge management, content management, or a related field.
  • Experience supporting or maintaining a knowledge management system or database.
  • Strong experience with Salesforce Knowledge is required.
  • Experience working with AI tools in knowledge management environments.
  • Background in customer service or support organizations.

Key Skills
  • Content organization and lifecycle management.
  • Knowledge base maintenance and taxonomy management.
  • Strong communication and coordination skills.
  • Reporting, analytics, and data interpretation.
  • Managing translation and localization of content.

Education
  • Bachelor's degree required.

Role Responsibilities
Knowledge Management and Content Operations
  • Support the full lifecycle of knowledge content, including creation, editing, review, publishing, and archiving.
  • Identify and resolve content gaps, inconsistencies, and inaccuracies.
  • Maintain and apply standards for content structure, taxonomy, and tagging.
  • Ensure consistency of knowledge content across regions.
  • Assist with localization and translation workflows.

Salesforce Knowledge and AI Support
  • Support ongoing enhancements to Salesforce Knowledge, including Einstein features.
  • Use AI tools to improve content quality, searchability, and recommendations.
  • Maintain and organize the knowledge database to ensure usability and accuracy.

Process Execution and Coordination
  • Execute established content governance processes and workflows.
  • Track timelines for content updates and coordinate with regional contributors.
  • Support stakeholder collaboration by facilitating content updates and feedback loops.
  • Assist in training users on knowledge creation and management tools.

Reporting and Analysis
  • Generate reports on content performance, usage, and effectiveness.
  • Track key metrics such as article utilization and content health.
  • Analyze data to identify trends, gaps, and improvement opportunities.
  • Support continuous improvement of knowledge management practices.

Daily Activities
  • Create and update knowledge content for global customer service teams.
  • Monitor and report on content performance metrics.
  • Collect and incorporate feedback from support agents.
  • Maintain organization and quality of the knowledge base.
  • Analyze AI performance, optimize source content.
  • Complete various efforts assigned from KM projects.

Success Metrics
  • Accuracy, quality, and timeliness of content updates.
  • Knowledge article usage and effectiveness.
  • Improvements in content organization and accessibility.
  • Quality and usefulness of reporting and analysis.
  • Significant contribution to ongoing KM improvement projects.

Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
  • Published on 10 Jul 2026, 8:45 PM

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