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Knowledge Management Jobs in Alberta (NOW HIRING)

Turner & Townsend

Senior Cost Analyst

Edmonton, AB · On-site

Knowledge management - Ensuring that key information and learning generated from each commission is input into the Turner & Townsend internal database Qualifications * 10+ years of experience in ...

Recruitment Partners

Director of IT

Edmonton, AB

Lead the development, implementation, and continuous improvement of IT policies, procedures, and documentation to support operational efficiency, compliance, and knowledge management * Innovation ...

ExxonMobil

Senior Internal Auditor

Edmonton, AB

Lead or substantially contribute to audit transformation initiatives, methodology enhancements, knowledge management, and strategic projects. * Provide mentorship and technical guidance to junior ...

Carpenter Canada Co.

Management Trainee

Calgary, AB · On-site

Maintain applied knowledge of company's H&S management system. * Maintain applied knowledge of company's Quality management system. * Maintain applied knowledge of relevant SAP transactions.

ExxonMobil

Senior Internal Auditor

Edmonton, AB · On-site

Lead or substantially contribute to audit transformation initiatives, methodology enhancements, knowledge management, and strategic projects. * Provide mentorship and technical guidance to junior ...

Startec

Category Management Specialist

Calgary, AB · On-site

The Category Management Specialist owns assigned procurement categories from strategy through ... Practical knowledge of industrial valves and instrumentation is required to effectively evaluate ...

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Knowledge Management information

What are the key skills and qualifications needed to thrive in the knowledge management position, and why are they important?

To thrive in Knowledge Management, you need expertise in information organization, data analysis, and knowledge-sharing practices, often supported by a degree in information science or a related field. Familiarity with knowledge management systems (KMS), content management tools, and certifications such as Certified Knowledge Manager (CKM) are highly valued. Strong communication, collaboration, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for effectively capturing, organizing, and disseminating organizational knowledge to drive innovation and efficiency.

What does a knowledge management do?

A knowledge management professional is responsible for capturing, organizing, and maintaining an organization's information and expertise to improve efficiency and decision-making. They often use tools like knowledge bases, databases, and content management systems, and may develop strategies for knowledge sharing and retention within the organization.

What are the typical daily responsibilities of a knowledge management professional?

A Knowledge Management professional is responsible for gathering, organizing, and maintaining company knowledge assets to ensure information is accessible and useful across teams. On a typical day, you might update internal documentation, lead knowledge-sharing sessions, analyze content usage to identify gaps, and collaborate with subject matter experts to capture tacit knowledge. You’ll also work closely with IT, HR, and other departments to optimize knowledge management systems and best practices. This role offers a dynamic mix of technical, analytical, and interpersonal tasks, which makes it integral to fostering a culture of continuous learning within the organization.

What is knowledge management?

A Knowledge Management (KM) job involves organizing, sharing, and optimizing an organization's knowledge and information assets. Professionals in this role develop strategies, systems, and processes to facilitate knowledge capture, storage, and retrieval for improved decision-making and efficiency. They often work with tools like document management systems, intranets, and collaboration platforms to ensure knowledge is accessible and usable. This role is crucial for fostering innovation, reducing redundancy, and enhancing overall organizational learning.

What are knowledge management jobs?

Knowledge management jobs involve organizing, storing, and sharing an organization's information and expertise to improve efficiency and decision-making. These roles often require skills in information systems, data analysis, and communication, and may involve managing knowledge bases, implementing content management systems, or developing knowledge-sharing strategies.

What job categories do people searching Knowledge Management jobs in Alberta look for?

The top searched job categories for Knowledge Management jobs in Alberta are:

Knowledge Management jobs near you
Infographic showing various Knowledge Management job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

ServiceNow Administrator, BA Enablement Associate

RSM

Calgary, AB

Full-time

Posted 15 days ago

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Position Overview

RSM's Business Applications (BA) practice is seeking an Associate to join our D365 Enablement team in Canada. This individual will support the administration, enhancement, and adoption of internal business applications that support our Dynamics 365 practice and broader business operations.

This role will work closely with Corporate IT, DASH, and Business Applications leadership to support platform operations, process improvements, user enablement, and system administration activities. The successful candidate must be available during U.S. business hours to effectively collaborate with stakeholders and support critical business functions.

While candidates across Canada will be considered, Calgary is preferred due to time zone alignment with U.S. teams and market availability.

Key Responsibilities
  • Support the administration and day-to-day operations of key business applications utilized by the BA D365 practice.
  • Administer and support core ServiceNow modules, including Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and maintain forms, lists, workflows, notifications, business rules, UI policies, and low-code automation solutions.
  • Manage users, groups, roles, and access controls in accordance with established governance and security standards.
  • Troubleshoot platform and application issues, perform root cause analysis, and coordinate issue resolution.
  • Support data imports, exports, reporting, and basic integrations following established standards and procedures.
  • Implement minor enhancements and process improvements to improve operational efficiency and user experience.
  • Partner with Corporate IT and DASH teams to support platform initiatives, testing, releases, and user adoption activities.
  • Create and maintain documentation, knowledge articles, training materials, and operational procedures.
  • Support additional platforms managed by the Enablement and Technical Operations teams, including ServiceNow, Secret Server, BeyondTrust, and other business applications as needed.
  • Participate in user acceptance testing (UAT), release validation, and continuous improvement initiatives.
  • Assist with gathering business requirements and translating them into practical technology solutions.
Required Qualifications
  • 1-3 years of experience supporting enterprise applications, business systems, IT operations, or platform administration.
  • Experience with or exposure to the ServiceNow platform.
  • Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Ability to work independently while collaborating across cross-functional teams.
  • Strong customer service mindset and commitment to delivering a positive user experience.
  • Availability to work during standard U.S. business hours.
Preferred Qualifications
  • Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent professional experience.1-3 years of ServiceNow experience.
  • ServiceNow Certified System Administrator (CSA) certification, or willingness to obtain within six months of hire.
  • ITIL Foundation certification.
  • Experience supporting internal business applications, enablement platforms, or professional services teams.
  • Familiarity with Microsoft Dynamics 365, Power Platform, or related Microsoft technologies.
  • Experience creating user documentation, training materials, and process guides.
  • Exposure to change management, user adoption, or process improvement initiatives.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $61,500 - $92,900

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