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Knowledge Base Jobs in Iowa (NOW HIRING)

Belcan

Service Desk Support L1

Des Moines, IA · On-site

$20 - $27.25/hr

Identify recurring issues and contribute feedback to improve knowledge base articles and support documentation. * Support onboarding tasks such as account provisioning or basic equipment setup ...

Covista

Part Time Clinical Nursing Faculty

Des Moines, IA

$38.25 - $52.25/hr

Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...

Covista

Part Time Clinical Nursing Faculty

Des Moines, IA · On-site

$38.25 - $52.25/hr

Develop and post written clinical assignments consistent with student's knowledge base, skill competency and individual learning needs. * Evaluate and provide documented feedback on performance to ...

Sabre Industries

Welder (Nights)

Sioux City, IA · On-site

$18.75 - $24.75/hr

As an applicant, a 2F Evaluation will be administered to determine skillset and knowledge base. Must be able to pass and qualify to a GMAW 2G weld test that meets visual acceptance criteria before ...

Sabre Industries

Welder (Days)

Sioux City, IA · On-site

$21/hr

As an applicant, a 2F Evaluation will be administered to determine skillset and knowledge base. Must be able to pass and qualify to a GMAW 2G weld test that meets visual acceptance criteria before ...

Sabre Industries

Welder (Nights)

Sioux City, IA · On-site

$21/hr

As an applicant, a 2F Evaluation will be administered to determine skillset and knowledge base. Must be able to pass and qualify to a GMAW 2G weld test that meets visual acceptance criteria before ...

Sabre Industries

Welder (Days)

Sioux City, IA · On-site

$18.75 - $24.75/hr

As an applicant, a 2F Evaluation will be administered to determine skillset and knowledge base. Must be able to pass and qualify to a GMAW 2G weld test that meets visual acceptance criteria before ...

American Equity

IT Support Analyst I

Des Moines, IA · On-site

Adds or updates knowledge articles in the knowledge base. * Follows-up with higher level analysts on status of escalated tickets. * Applies diagnostic utilities to aid in troubleshooting. Accesses ...

American Equity

IT Support Analyst I

Des Moines, IA · On-site

Adds or updates knowledge articles in the knowledge base. * Follows-up with higher level analysts on status of escalated tickets. * Applies diagnostic utilities to aid in troubleshooting. Accesses ...

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Showing results 1-20

All JobsKnowledge Base JobsKnowledge Base Jobs in Iowa

Knowledge Base information

See Iowa salary details

$41.8K

$105.8K

$176.1K

How much do knowledge base jobs pay per year?

As of Aug 27, 2026, the average yearly pay for knowledge base in Iowa is $105,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,100.00 and $126,800.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are popular job titles related to Knowledge Base jobs in Iowa?

For Knowledge Base jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Iowa look for?

The top searched job categories for Knowledge Base jobs in Iowa are:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $105,846 per year, or $50.9 per hour.

Knowledge Manager-ServiceDesk Plus & ITSM

Cognizant

Des Moines, IA • On-site

$90 - $120/hr

Other

Posted 7 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Description: Knowledge Manager – ServiceDesk Plus ITSM Location: Des Moines, IA/ Hybrid (2 or 3 days Onsite)

Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Key Responsibilities Knowledge Management Governance
  • Own and manage the Knowledge Management process aligned with ITIL and Knowledge-Centered Service (KCS) practices.
  • Define knowledge lifecycle standards, approval workflows, review schedules, and content ownership.
  • Establish governance frameworks for article quality, compliance, and knowledge reuse.
  • Maintain audit readiness and documentation standards.
ServiceDesk Plus Knowledge Base Administration
  • Administer and maintain the Knowledge Base module within ManageEngine ServiceDesk Plus.
  • Configure categories, templates, tags, metadata, and article structures.
  • Ensure proper integration between Incident, Problem, Change, and Knowledge Management processes.
  • Manage user roles, permissions, and content visibility.
Knowledge Content Management
  • Create, review, publish, and retire knowledge articles.
  • Capture resolutions from incidents, service requests, problem records, and major incidents.
  • Develop SOPs, troubleshooting guides, work instructions, known error documentation, and FAQs.
  • Drive knowledge standardization across Service Desk, Infrastructure, Applications, Network, Security, and End User Support teams.
Continuous Service Improvement
  • Identify knowledge gaps through ticket trending and root cause analysis.
  • Promote shift-left and self-service initiatives by expanding reusable knowledge content.
  • Improve service desk effectiveness through knowledge-driven support practices.
Training and Adoption
  • Conduct training sessions and awareness programs for support teams.
  • Drive adoption of Knowledge-Centered Support (KCS) principles.
  • Coach analysts and engineers on article creation and knowledge reuse.
  • Promote self-help and self-service knowledge utilization among end users.
Reporting and Analytics
  • Track and report:
    • Knowledge article utilization
    • Knowledge contribution rates
    • First Contact Resolution (FCR)
    • MTTR improvement
    • Self-service usage trends
    • Article quality and effectiveness scores
    • Knowledge gap analysis
  • Present monthly performance reports and recommendations to management.
Required Skills Technical Skills
  • Strong experience with ManageEngine ServiceDesk Plus (SDP).
  • Expertise in ITIL-based Knowledge Management processes.
  • Experience with Incident, Problem, Change, Service Request, and CMDB processes.
  • Knowledge of KCS (Knowledge-Centered Service) methodologies.
  • Experience in creating technical and operational documentation.
  • Familiarity with reporting and dashboard creation within ITSM platforms.
Functional Skills
  • Excellent technical writing and documentation skills.
  • Process governance and compliance management.
  • Analytical and problem-solving abilities.
  • Stakeholder management and communication skills.
  • Training and coaching capabilities.
Preferred Tools
  • ManageEngine ServiceDesk Plus
  • SharePoint
  • Microsoft 365
  • Power BI
  • AI-enabled knowledge platforms and chatbots
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