ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Lansing, MI (NOW HIRING)

Dinges Fire Company

Sales Representative

Albion, MI · On-site

... management * participate in sales events and training Education and Experience * knowledge of fire ... base for the products and services we offer. * DFC representatives own the sales in their territory.

Dinges Fire Company

Sales Representative

Albion, MI · On-site

... management * participate in sales events and training Education and Experience * knowledge of fire ... base for the products and services we offer. * DFC representatives own the sales in their territory.

Mid Michigan Community Action

Home Based Educator

Holt, MI · On-site

$20.98/hr

Work collaboratively with the ECS Management Team to make sure all areas of service are complying ... Possess a solid knowledge base concerning child development and family services and seek to expand ...

Spicer Group

Project Surveyor

Saint Johns, MI

Manages medium-to-large projects, including proposals, budgeting, scheduling, resource management ... Maintains a current knowledge base through professional reading, meetings, and seminars * Provides ...

Spicer Group

Project Surveyor

Saint Johns, MI · On-site

Manages medium-to-large projects, including proposals, budgeting, scheduling, resource management ... Maintains a current knowledge base through professional reading, meetings, and seminars * Provides ...

Spicer Group

Project Surveyor

Saint Johns, MI

Manages medium-to-large projects, including proposals, budgeting, scheduling, resource management ... Maintains a current knowledge base through professional reading, meetings, and seminars * Provides ...

Spicer Group

Project Surveyor

East Lansing, MI

Manages medium-to-large projects, including proposals, budgeting, scheduling, resource management ... Maintains a current knowledge base through professional reading, meetings, and seminars * Provides ...

Spicer Group

Project Surveyor

East Lansing, MI

Manages medium-to-large projects, including proposals, budgeting, scheduling, resource management ... Maintains a current knowledge base through professional reading, meetings, and seminars * Provides ...

THE DART BANK

Sr. Mortgage Underwriter

Lansing, MI

$118K/yr

Strong government loan knowledge base to include some of the following loan types - FHA/VA/MSHDA ... Strong time management skills with the ability to balance multiple tasks and deadlines * Customer ...

previous pagenext page

Showing results 21-40

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Lansing, MI

Knowledge Base Manager information

See Lansing, MI salary details

$24.8K

$60.3K

$117.5K

How much do knowledge base manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for knowledge base manager in Lansing, MI is $60,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What job categories do people searching Knowledge Base Manager jobs in Lansing, MI look for?

The top searched job categories for Knowledge Base Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Knowledge Base Manager jobs?

Cities near Lansing, MI with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you

SHS-BILLING FOLLOW-UP SPECIALIST

Sparrow Health System

East Lansing, MI • On-site

$18.50 - $25/hr

Other

Re-posted 2 days ago

Job description


Job Opportunity
Job ID:54540 Positions Location: East Lansing, MI Job Description General Purpose of Job: A
Description:

Positions Location: East Lansing, MI

Job Description

General Purpose of Job:

A Billing Follow-Up Specialist is responsible for accurate and timely follow-up for assigned denied or unpaid accounts. This role ensures prompt, accurate reimbursement for services rendered by appealing denials, correcting claims, and working diligently with payers to resolve outstanding balances.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Conduct follow-up on unpaid or denied claims to ensure timely and accurate reimbursement.
  • Analyze denial reasons and take appropriate action to appeal or resubmit claims.
  • Contact payers and utilize online portals to resolve outstanding account balances.
  • Collaborate with billing, coding and clinical staff to gather necessary documentation for appeals or corrections.
  • Track and document follow-up activities in Epic in compliance with department policies.
  • Quickly identify and solve problems, escalating recurring denial trends or payer issues to team leaders when necessary.
  • Responsible to validate the payments and adjustments made on accounts are correct
  • Maintains daily work queues according to work queue prioritization guidelines.
  • Maintain quality and productivity standards and participate in team meetings to discuss recurring issues.
  • Knowledge of payer guidelines, including utilization of payer websites and other tools.
  • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating in committees, task forces, and work groups as determined by management.

Job Requirements
General Requirements
* EPIC or Revenue Cycle Certification preferred.
Work Experience
* 1-2 years of experience in healthcare collections, claims follow up, or denial management.
Education
* High school diploma or GED
Specialized Knowledge and Skills
* Ability to work independently with minimal supervision. * Detail-oriented with strong problem-solving and communication skills. * Proficiency with computer functions, including ability to use automated systems for third party billing and insurance follow up. * Professional, business-like appearance and demeanor * Recognizes and reports problems, errors and discrepancies to management * Shares information with co-workers * Ability to contribute to team efforts * Ability to assist with training of new employees as needed

University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

#LI-MA1

Job Family
Administrative/Clerical
Requirements:
Shift
Days
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad
Sparrow Health System logo

About Sparrow Health System

Sourced by ZipRecruiter

Sparrow Health System, located in Lansing, MI, US, is a prominent player in the healthcare industry housing a network of hospitals and healthcare facilities. With an official website at sparrow.org, the system was established in 1896, thereby possessing over a century's worth of experience in providing top-tier medical care. It is driven by a vision to be nationally recognized as a leader in quality and Patient experience. The organization's mission is to improve the health of the people in the communities they serve.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Lansing, MI, US

Year founded

1896

Social media

FacebookTwitter

View All Sparrow Health System Jobs

Apply