Knowledge Base Manager Jobs in Atlanta, GA (NOW HIRING)

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Job Summary

The Senior Test Coordinator oversees end-to-end quality engineering (QE) test management across all phases of the SDLC, including System Integration Testing (SIT), regression, User Acceptance Testing (UAT), and production readiness. Additionally, the position is responsible for maintaining a centralized QE knowledge base to ensure best practices and continuous learning throughout the QE organization.

Roles & Responsibilities

• Open to candidates residing in ATL, LOU, or remotely.
• Own end-to-end test management across all phases of the SDLC - from SIT and regression to UAT and production readiness validation
• Coordinate testing schedules, environments, resources, and dependencies across multiple QE teams and product domains (eCommerce, StoreTech, POS, Payments, Loyalty, MDM)
• QE Flexpool Capacity Management & Prioritization:Manage a flexible QE resource pool to match testing capacity with demand across active programs and sprints; work with Engineering stakeholders to prioritize resource allocation based on release risk and business impact
• Vendor Burstable Capacity Activation:Partner with vendor and staffing systems to activate short-term, burstable QE capacity when internal team demand exceeds available bandwidth; manage onboarding, ramp, and wind-down of flex resources efficiently
• UAT Coordination & Business Sign-Off:Own the end-to-end UAT process - including scheduling, test environment readiness, business tester enablement, defect triage, and formal sign-off coordination with business stakeholders and product owners
• Validate acceptance criteria alignment on user stories and ensure business stakeholders are engaged and prepared for UAT execution prior to each release cycle
• Facilitate formal business sign-off meetings and maintain documented approval records as part of the release go/no-go process
• Knowledge Management:Build and maintain a centralized QE knowledge base covering test processes, standards, runbooks, onboarding guides, lessons learned, and release retrospectives; ensure knowledge is current, accessible, and actively used across QE teams
• Capture and disseminate post-mortem findings, root cause analyses, and process improvement actions to prevent recurrence across teams
• Build and maintain standard test plans, test strategies, and test case repositories for major releases and projects
• Strategize and optimize End-to-End Regression in a risk-based fashion
• Manage and triage defects, facilitate defect review meetings, and ensure timely resolution with development teams
• Track and report test execution metrics including test coverage, pass/fail rates, defect trends, and capacity utilization to QE leadership
• Maintain a production readiness checklist and support release go/no-go readiness reviews

Required Qualifications

• 15+ years in QA/QE with 5+ years in complex, multi-team test planning, coordination, or test management
• Demonstrated experience managing end-to-end test cycles across multiple teams, vendors, and concurrent releases
• Experience managing contingent or vendor QE resources, including capacity planning and prioritization
• Proficiency with JIRA, defect management and test management tools (e.g., Zephyr, AIO, TestRail, Xray, or equivalent)
• Strong understanding of functional, regression, integration, and UAT testing types
• Experience facilitating UAT with business stakeholders and driving formal sign-off processes
• Ability to clearly communicate test status, risks, and blockers to both technical and non-technical audiences
• Experience working in Agile/Scrum environments with formal acceptance criteria and Definition of Done practices

Preferred Qualifications

• Experience managing a QE flex or staff augmentation model with vendor partners
• Background in eCommerce, restaurant technology, or POS platform testing
• Familiarity with test data management approaches (database, JSON, flat files)
• Exposure to performance and user experience (Accessibility, Localization) testing and practices
• Experience supporting compliance testing for PCI or SOX environments
• Knowledge management platform experience (e.g., Confluence, SharePoint, Notion, or equivalent)
• ISTQB Foundation or equivalent certification

Expected Outcomes

• Within 30 days: Full inventory of active test suites, coverage gaps, UAT processes, and vendor capacity options documented across key domains; initial QE knowledge base structure established
• Within 90 days: QE Flexpool model operational and process in place for activation and use aligned with vendor partners. ; UAT coordination process standardized across all major release tracks; real-time test execution and capacity dashboards active for leadership visibility

Within 6 months: Reduced regression cycle time; UAT formally embedded in all major release cycles with documented business sign-off records; QE knowledge base actively maintained and measurably reducing onboarding time and repeat defect patterns. Usage analysis and strategy for QE Flexpool team.

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING -We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING -We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work - but let's face it - it's also pizza! If you want a fulfilling career with a company that's always moving forward, we're the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs:E-Verify Poster (English)-Right to Work Poster (English)-E-Verify Poster (Spanish)- Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the followingPDF. Seeterms & conditionsfor site use.