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Knowledge Base Manager Jobs in Missouri (NOW HIRING)

The Timberline Group

IT Support Specialist

Affton, MO · On-site

... knowledge base documentation. * Preferred / Extra Value Experience * Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management. * Basic exposure to Windows ...

The Timberline Group

Sr Systems Engineer

Maryland Heights, MO · On-site

$101K - $138K/yr

Work closely with PMO and support implementations. * Tier 3 support for Application Management ... Build and maintain knowledge base of multiple systems for administration. * Develops, tests, proofs ...

Guitar Center

IT Support Technician, Level 1

Kansas City, MO · On-site

$19.75 - $27.25/hr

Maintain and manage employee system access and credentials * Coordinate hardware replacements and ... Contribute to documentation and knowledge base articles for team use * Stay up to date on internal ...

Guitar Center

IT Support Technician, Level 1

Kansas City, MO · On-site

$19.75 - $27.25/hr

Maintain and manage employee system access and credentials * Coordinate hardware replacements and ... Contribute to documentation and knowledge base articles for team use * Stay up to date on internal ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Missouri

Knowledge Base Manager information

See Missouri salary details

$23K

$55.8K

$108.8K

How much do knowledge base manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base manager in Missouri is $55,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $64,300.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Missouri? For Knowledge Base Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Missouri look for? The top searched job categories for Knowledge Base Manager jobs in Missouri are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Missouri as of June 2026, with employment types broken down into 67% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,835 per year, or $26.8 per hour.
Helpdesk Manager

Helpdesk Manager

Digital Consultants, LLC

Waynesville, MO • On-site

Other

Medical, Retirement, PTO

Posted 21 days ago

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.


Digital Consultants seeks a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. This role ensures efficient ticket management, high-quality customer service, and compliance with contract performance standards. The Helpdesk Manager leads Tier 1 and Tier 2 support operations and ensures service delivery aligns with mission requirements.


Location: Fort Leonard Wood, MO


Duties to include: 

  • Manage daily AV/IT Help Desk operations and technician assignments 
  • Monitor ticket queues, priorities, and resolution timelines 
  • Oversee escalation processes and Tier 2 support coordination 
  • Ensure accurate ticket tracking, documentation, and reporting 
  • Maintain knowledge base, FAQs, and troubleshooting documentation 
  • Provide coaching, performance feedback, and training to helpdesk staff 
  • Generate ticket analytics and trend reports for leadership and COR 
  • Support high-visibility events requiring coordinated helpdesk readiness 
  • Coordinate with AV/IT technicians, vendors, and government personnel 

Requirements

  • Clearance: Secret
  • Certifications: CompTIA A+ required, Network+ or Security+ preferred 
  • Education: Associate degree in IT, AV, or related field (or equivalent experience). 
  • Experience: 
    • Minimum 3 years of helpdesk or IT/AV technical support leadership experience 
    • Experience in DoD or federal service desk environments preferred 
    • Strong understanding of IT/AV troubleshooting processes 
    • Experience with ticketing systems and IT service workflows 
    • Excellent communication and customer service skills 
    • Ability to analyze data and identify performance trends 
    • Ability to lead teams and manage operational workflows 
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. 

Benefits: The company offers the following benefits to permanent, full-time employees: 

  • Paid Time Off (PTO) 
  • Group health plans 
  • Income protection and supplemental benefits 
  • 401(k) plan with company matching 
  • Health Savings Account (HSA) 
  • Flexible Spending Account (FSA) 
  • Pet insurance options 
  • Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.


We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you. 

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