ZipRecruiter

Log In

1

Knowledge Base Manager Jobs in Missouri (NOW HIRING)

Division D

Partnership Specialist

Kansas City, MO · On-site

Own the process for updating and maintaining Division-D's internal knowledge base with information ... Collaborate cross-functionally with Sales, Media Strategy, Account Management, Operations, and ...

Division-D

Partnership Specialist

Kansas City, MO · On-site

Own the process for updating and maintaining Division-D's internal knowledge base with information ... Collaborate cross-functionally with Sales, Media Strategy, Account Management, Operations, and ...

Jobtailor

LMS Systems Manager - Moodle

California, MO · On-site

$70 - $95/hr

Manage user roles, permissions, and course structures * Gather and document functional and ... Create and maintain user guides, documentation, and knowledge base articles Requirements * Bachelor ...

Nevada City

Nurse Practitioner

Nevada, MO · On-site

Maintains an advanced knowledge-base and skills in health promotion and maintenance, disease prevention, physical and psycho-social assessment, and management of health can illness in the healthcare ...

Daikin

Territory Sales Manager

Saint Louis, MO

Louis, MO branches. The Territory Sales Manager is responsible for planning, organizing ... Expand knowledge base of the company's products and features. * Understand and follow work ...

next page

Showing results 1-20

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Missouri

Knowledge Base Manager information

See Missouri salary details

$23K

$55.8K

$108.8K

How much do knowledge base manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for knowledge base manager in Missouri is $55,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Missouri?

For Knowledge Base Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Missouri look for?

The top searched job categories for Knowledge Base Manager jobs in Missouri are:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,835 per year, or $26.8 per hour.

Manager, Operational Knowledge & Training

Equifax, Inc.

Saint Louis, MO • On-site

$85 - $120/hr

Other

Posted 21 days ago

Equifax rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

The Operational Knowledge & Training Manager will oversee the existing Knowledge Management (KM) and Training function within Equifax Workforce Solutions (EWS) Operations. This role is responsible for driving the continuous advancement of knowledge management practices, optimizing content lifecycle processes, and leading a team of specialists. A critical focus of this role will be preparing and upskilling the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.

What you’ll do:

  • Lead and coach a team of knowledge management and training specialists, providing timely feedback to support their development and performance. Prepare and upskill the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.

  • Distribute workloads, set priorities for the team to ensure task completion

  • Oversee the entire content lifecycle from ideation to delivery, fostering continuous improvement, collaboration, and innovation.

  • Shape and refine the organization's eLearning and knowledge management strategy to enhance content effectiveness and align with operational excellence goals.

  • Serve as the prime quality assurance checkpoint for all eLearning and training content, ensuring clarity, relevance, and operational accuracy. Conduct timely audits or inspections to maintain product and service quality standards.

  • Successfully manage internal and external operational changes through effective change management, including updated communications, training resources, and knowledge base updates. Act as the primary point of contact for stakeholders to address concerns, facilitate reviews, and ensure deliverables meet business needs.

  • Gather and analyze feedback received from stakeholders. Report on data and trends to understand the state of training and utilize key metrics to inform improvements in materials or strategic approaches.

  • Manage core administrative responsibilities for the team including performance, training, and professional development.

What experience you need:

  • Bachelor's degree in Business, Management, Communications, Instructional Design, or a related field.

  • 3+ years of experience in Content Lifecycle Management, with a proven track record managing the end-to-end creation, deployment, and maintenance of operational documentation or learning materials.

  • 1-2 years management experience with managing training teams and professionals strongly preferred

  • Proficiency with enterprise Learning Management Systems (Workday Learning experience preferred)

  • Excellent verbal and written communication skills, with a demonstrated history of building cross-functional relationships and sharing expertise openly.

Things that would set you apart:

  • Experience designing, building, or supporting knowledge bases structured specifically for human consumption as well as retrieval by AI digital agents.

  • Proficiency with training development software including: Articulate Rise, Articulate 360 suite, Camtasia, Salesforce knowledge base, Google Sites

  • Association for Talent Development professional certification: Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD).

#LI-JD1

#J-18808-Ljbffr

What Equifax employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Equifax logo

About Equifax

Sourced by ZipRecruiter

As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1899

Social media

FacebookTwitter

View All Equifax Jobs

Apply