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Knowledge Base Manager Jobs in Missouri (NOW HIRING)

Jobgether

Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management. * Partner with training and operational leaders to ensure knowledge is ...

Carbon Robotics

... knowledge base, your troubleshooting skills, and as needed, your teammates. What you'll do ... Creating and managing customer communication and tickets * Ability to follow complex instructions ...

GenScript/ProBio

... base solutions or coordinating the right support resources - ensuring users don't need to search ... Have good knowledge of desktop office management software/service support (office2021, Microsoft ...

North Kansas City Hospital

Pharmacy Intern I

Kansas City, MO · On-site

$16.25 - $20.25/hr

... knowledge base and competency level of technical and clinical duties that assist with quality ... substance management, maintaining pharmacy records, customer service, and medication safety.

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Knowledge Base Manager information

See Missouri salary details

$23K

$55.8K

$108.8K

How much do knowledge base manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base manager in Missouri is $55,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $64,300.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Missouri? For Knowledge Base Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Missouri look for? The top searched job categories for Knowledge Base Manager jobs in Missouri are:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Missouri as of June 2026, with employment types broken down into 67% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,835 per year, or $26.8 per hour.

Senior Specialist, Knowledge Management

Jobgether

On-site, Remote

Full-time

Medical

Posted 12 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Knowledge Management based in Netherlands.

This role is central to strengthening how institutional knowledge is captured, structured, and maintained across a fast-paced Trust and Safety organization. You will be responsible for turning fragmented documentation, operational know-how, and policy materials into a coherent, scalable knowledge system that supports high-stakes decision-making at scale.
The work involves building structure where complexity exists, ensuring that critical information is always accurate, accessible, and aligned with real-world operations.
You will partner closely with policy, operations, QA, and subject matter experts to ensure knowledge is continuously updated and effectively used across teams.
The environment is dynamic and globally distributed, requiring strong ownership, influence, and the ability to bring structure to ambiguity.
Your impact will be directly reflected in the consistency, accuracy, and efficiency of Trust and Safety operations worldwide.
This is both a systems design and change management role, shaping how knowledge is created, shared, and sustained across the organization.

Accountabilities:
  • Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations.
  • Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams.
  • Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets.
  • Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows.
  • Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints.
  • Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution.
  • Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management.
  • Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams.
  • Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness.
  • Act as a central coordination point for knowledge flow across distributed Trust and Safety teams.
Requirements:
  • 3-5 years of experience in knowledge management, content strategy, program management, or a related field.
  • Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable.
  • Proven ability to audit, restructure, and improve complex or fragmented knowledge systems.
  • Strong capability to work with ambiguity, incomplete information, and evolving priorities.
  • Excellent cross-functional communication skills with the ability to influence senior stakeholders.
  • Experience designing documentation systems, governance models, and content lifecycle frameworks.
  • Strong analytical mindset with attention to inconsistencies, risks, and operational impact.
  • Ability to operate independently in a distributed, global environment.
  • Highly organized with strong ownership and ability to manage competing priorities.
  • Fast learner with a proactive mindset and strong follow-through on complex initiatives.
Benefits:
  • Competitive compensation package
  • Comprehensive healthcare coverage
  • Flexible working arrangements and remote-friendly environment
  • Strong focus on learning, development, and professional growth
  • Mental health and wellness support programs
  • Parental leave and family-friendly policies
  • Financial and operational support for hybrid/remote work setups
  • Opportunity to contribute to meaningful, high-impact safety and integrity work
  • Inclusive and collaborative global culture
  • Volunteer and community engagement opportunities
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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