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Knowledge Base Content Manager Jobs in Georgia (NOW HIRING)

Sr Cloud Engineer

Norcross, GA · On-site +1

$52.25 - $69.75/hr

Create comprehensive technical documentation and knowledge base content. * Provide guidance to the ... Experience with cloud cost management, FinOps practices, and optimization. * Familiarity with ...

... management to increase solution execution efficiency. Case analysis to determine if there are ... knowledge base content. Work as PM to project / R&D teams responsible for coordinating the ...

... management to increase solution execution efficiency. Case analysis to determine if there are ... knowledge base content. Work as PM to project / R&D teams responsible for coordinating the ...

... and knowledge-base articles for internal and external partners. * Work at the intersection of ... Create and manage API documentation using tools such as Swagger/OpenAPI, Postman, and Confluence ...

New

... and knowledge-base articles for internal and external partners. * Work at the intersection of ... Create and manage API documentation using tools such as Swagger/OpenAPI, Postman, and Confluence ...

New

WHAT YOU GET TO DO The Digital Media Specialist manages KNAPP US & Canadian digital content ... Working knowledge of email platform such as HubSpot or simil.ar, including email templates.

Senior Analyst, Content Analytics

Atlanta, GA · On-site

$84K - $112K/yr

Contribute to a shared knowledge base of insights, best practices, and performance learnings that ... Ability to manage multiple priorities and deliver accurate, actionable analysis in a fast-paced ...

... knowledge-base articles for internal and external partners. ● Work at the intersection of ... content. ● Partner with Product Owners, IT, and Compliance teams to document use cases and value ...

Content Creator

Athens, GA · On-site

$121K/yr

This role requires a candidate with a proven track record in managing social media, creating ... Base Salary + Cache Rewards. * Work from anywhere in the world. * Loose vacation policy. * Flexible ...

Mentor IT Applications Specialists through knowledge transfer, cross-training, and centralized knowledge management. * Create and maintain SOPs, technical documentation, and knowledge base content ...

Showing results 41-60

Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Georgia?

The most popular types of Knowledge Base Content jobs in Georgia are:

What job categories do people searching Knowledge Base Content Manager jobs in Georgia look for?

The top searched job categories for Knowledge Base Content Manager jobs in Georgia are:

What cities in Georgia are hiring for Knowledge Base Content Manager jobs?

Cities in Georgia with the most Knowledge Base Content Manager job openings:

Infographic showing various Knowledge Base Content Manager job openings in Georgia as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Sr Cloud Engineer

ACI Worldwide

Norcross, GA • On-site, Remote

$52.25 - $69.75/hr

Full-time

Re-posted 23 days ago


Job description

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.  You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.  ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.


JOB PURPOSE:

The Senior Cloud Engineer designs and implements complex cloud infrastructure solutions and leads multi-cloud and hybrid cloud initiatives. This senior-level position focuses on driving cloud cost optimization, architecting CI/CD pipelines for large-scale infrastructure, owning security posture, and mentoring engineers while collaborating closely with Cloud Architects on translating designs to production.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Architecture & Complex Implementation
  • Design and implement complex cloud infrastructure solutions for enterprise-scale workloads.

  • Lead multi-cloud or hybrid cloud implementations across multiple environments.

  • Architect CI/CD pipelines for large-scale infrastructure provisioning and deployment.

  • Define infrastructure as code patterns and standards for the team.

  • Drive platform and tooling decisions that improve engineering efficiency.

  • Administer and support AWS resources along with identity management to cloud resources. 

  • Develop proof of concepts to demonstrate the viability of new ideas and technologies to support innovation.

Security, Cost & Optimization
  • Own cloud security posture and lead compliance implementation across environments.

  • Drive cloud cost optimization initiatives including rightsizing, governance, and FinOps practices.

  • Design and implement networking solutions for complex connectivity requirements.

  • Lead capacity planning and performance optimization for cloud infrastructure.

  • Establish monitoring and observability practices for cloud environments.

  • Develop/refine methods to monitor and report performance and security metrics for virtualized resources.


Mentorship & Cross-Functional Collaboration

  • Mentor fellow team members to clearly explain solutions to complex problems. Demonstrate the ability to lead and impart knowledge effectively.

  • Collaborate closely with Cloud Architects on translating architecture designs to production.

  • Lead technical reviews and drive adoption of cloud engineering best practices.

  • Create comprehensive technical documentation and knowledge base content.

  • Provide guidance to the application/development teams wherever applicable to promote self-diagnosis and self-reliance.

  • Provide advanced support to all applications for configuration, triage, and/or enhancement.

 

Qualifications:

Education

  • Bachelor's degree in Computer Science, Information Systems, or related technical field.

  • Equivalent experience (7+ years) may substitute for degree.

Experience

  • 5-8 years of professional experience in cloud engineering.

  • Experience and willingness to support technology at an enterprise level in a production 24x7 environment.

  • Proven track record of designing and delivering complex cloud infrastructure.

  • Experience leading multi-cloud or hybrid cloud implementations.

  • Proficiency with mentoring engineers and influencing technical direction.

  • Payments, financial services, or regulated industry experience preferred.

Technical Skills

  • Advanced infrastructure as code skills across multiple tools and practices. Coupled with strong CI/CD pipeline design.

  • Intimate familiarity within monitoring solutions to promote effective resiliency.

  • Deep expertise in cloud platform services and infrastructure at scale. Well versed with a broad portfolio of AWS infrastructure services/concepts.

  • Expert level proficiency with complex containerization solutions such as Docker, OpenShift, Kubernetes or Docker Swarm. AWS EKS would be highly preferential.

  • Extensive proficiency with Linux/Unix administration and troubleshooting along with associated scripting languages (e.g. bash, python).  RedHat/Amazon Linux platform knowledge is desirable.

  • Heavy familiarity with Windows server operating systems administration and troubleshooting along with associated scripting languages (e.g. powershell).

  • Expert networking knowledge including multi-cloud connectivity and hybrid architectures.

  • Strong security and compliance implementation experience across cloud environments.

  • Experience with cloud cost management, FinOps practices, and optimization.

  • Familiarity with container orchestration and cloud-native technologies.

Professional Skills

  • Excellent technical communication and presentation skills.

  • Strong leadership and mentorship abilities.

  • Strategic thinking and problem-solving capabilities.

  • Cross-functional collaboration and influence across teams.

PREFERRED QUALIFICATIONS
  • Experience with large-scale distributed cloud infrastructure.

  • Advanced cloud platform certifications.

  • Knowledge of disaster recovery and business continuity for cloud environments.

  • Experience with cloud governance frameworks and organizational standards.

WORK ENVIRONMENT
  • Hybrid work model (2-3 days in-office); multiple office locations available.

  • 5-10% travel for conferences or cross-team collaboration.

  • Flexible hours with occasional extended availability for critical deployments.

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #19161)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.