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Knowledge Base Content Manager Jobs in Georgia (NOW HIRING)

Warnerbros

Content Transmission Supervisor

Atlanta, GA · On-site

Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our ... knowledge of transmission systems, technologies and providers * Previous experience managing a team

Eliassen Group

Digital Content Creator

Covington, GA · On-site

$30 - $37/hr

Write, edit, and publish digital content using modern content management applications. * Build ... Knowledge of Workplace Investing product offerings and related servicing. * Proficiency with MS ...

CINC Systems

Manager, Support

Duluth, GA · On-site

The Manager, Support partners cross-functionally to align support strategy with broader ... Own the strategy, governance, and evolution of internal and external knowledge base content * Drive ...

CINC Systems

Manager, Support

Duluth, GA · Remote

The Manager, Support partners cross-functionally to align support strategy with broader ... Own the strategy, governance, and evolution of internal and external knowledge base content * Drive ...

Epicor

Senior Content Strategy Manager

Dublin, GA · On-site

As Senior Content Strategy Manager, you will own the Epicor content engine & transform how we ... knowledge, and a performance-focused mindset. What you will be doing: * Content Strategy: * Define ...

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Implement and maintain support playbooks, knowledge base content, escalation procedures, and ... Provide coaching, mentorship, performance management, and professional development opportunities to ...

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Knowledge Base Content Manager information

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager, and why are they important?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in many organizations seeking digital transformation.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What does a knowledge base manager do?

A knowledge base manager oversees the creation, organization, and maintenance of a company's knowledge base or information repository. They ensure that content is accurate, accessible, and up-to-date, often using content management systems and collaborating with subject matter experts. This role requires strong organizational skills and familiarity with tools like document management software.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior content managers, media directors, or executive producers can earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with content management systems and industry analytics tools.

Is content manager a good career?

A content manager is responsible for overseeing the creation, organization, and maintenance of digital content, often requiring skills in writing, editing, and content management systems. It can be a good career for those interested in digital media, with opportunities for advancement and specialization, but job satisfaction depends on individual interests and industry demand.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Georgia? The most popular types of Knowledge Base Content jobs in Georgia are:
What are popular job titles related to Knowledge Base Content Manager jobs in Georgia? For Knowledge Base Content Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Manager jobs in Georgia look for? The top searched job categories for Knowledge Base Content Manager jobs in Georgia are:
What cities in Georgia are hiring for Knowledge Base Content Manager jobs? Cities in Georgia with the most Knowledge Base Content Manager job openings:
Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Jira Service Management Contractor (3 Months)

Arctiq, Inc.

Duluth, GA • Hybrid

Contractor

Posted 27 days ago

Job description

Company Overview:
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.


Position Overview:

Arctiq is looking for an experiencedJira Service Management (JSM) Contractorto lead the migration of our support operations from Zendesk to Jira Service Management. This individual will be responsible for planning and executing the migration, configuring JSM, migrating workflows and historical data, optimizing service desk processes, and ensuring a seamless transition for end users and support teams.


Key Responsibilities:

  • Lead the end-to-end migration from Zendesk to Jira Service Management.
  • Assess and document current Zendesk workflows, automations, forms, SLAs, and reporting.
  • Configure and customize Jira Service Management to meet business requirements.
  • Plan and execute data migration, including tickets, knowledge base content, users, and historical records.
  • Design and implement request types, queues, workflows, automations, and reporting dashboards.
  • Partner with stakeholders to gather requirements and recommend best practices.
  • Provide post-migration support, troubleshooting, and optimization.


Qualifications:

  • Proven experience leading Zendesk-to-JSM migrations.
  • Strong hands-on expertise with Jira Service Management and Atlassian administration.
  • Experience with workflow design, automation, integrations, and data migration.
  • Ability to work independently and manage multiple stakeholders.
  • Excellent communication and documentation skills.
  • Strong experience with ITSM and ITIL process design and implementation.
  • Hands-on experience integrating third-party ticketing systems.


Location:

  • Atlanta, Georgia, USA (Hybrid)


Candidates must be legally authorized to work in the country where they reside.Arctiq does not sponsor work Visas at this time.


Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

Apply