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Knowledge Base Content Manager Jobs in Georgia (NOW HIRING)

Monitise

Senior Technical Writer

Alpharetta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

Monitise

Senior Technical Writer

Marietta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

Fiserv, Inc.

Senior Technical Writer

Alpharetta, GA · On-site

$60K - $105K/yr

Prior experience producing both online knowledge base content and formal technical reference ... Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead ...

Stem Xpert

Content Management Developer

Alpharetta, GA

$120K - $125K/yr

... of our products, code base, processes, and tools Provide support for team members on Java ... Positive team player, willing to share knowledge. Commitment to learning and self-improvement.

ACI Worldwide

Sr Cloud Engineer

Norcross, GA · On-site

$52.25 - $69.75/hr

Create comprehensive technical documentation and knowledge base content. * Provide guidance to the ... Experience with cloud cost management, FinOps practices, and optimization. * Familiarity with ...

ACI Worldwide

Sr Cloud Engineer

Norcross, GA · On-site +1

$52.25 - $69.75/hr

Create comprehensive technical documentation and knowledge base content. * Provide guidance to the ... Experience with cloud cost management, FinOps practices, and optimization. * Familiarity with ...

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Knowledge Base Content Manager information

What does a Knowledge Base Content Manager do?

A Knowledge Base Content Manager is responsible for creating, organizing, and maintaining a company's knowledge base, which is a centralized repository of information such as FAQs, guides, and troubleshooting articles. They ensure that content is accurate, up-to-date, and easily accessible to both customers and internal teams. This role often involves collaborating with subject matter experts, analyzing user feedback to identify content gaps, and implementing best practices for knowledge management. Their work helps improve customer support efficiency and empowers users to find answers quickly.

What are the key skills and qualifications needed to thrive as a Knowledge Base Content Manager?

To thrive as a Knowledge Base Content Manager, you need expertise in content creation, information architecture, and a background in technical writing or communications, often supported by a relevant degree. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and SEO best practices is typically required. Strong attention to detail, excellent communication, and collaboration skills help ensure content is clear, accurate, and accessible to diverse audiences. These skills are essential for maintaining a reliable knowledge resource that empowers both customers and internal teams to find information efficiently.

How does a Knowledge Base Content Manager typically collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content?

A Knowledge Base Content Manager works closely with subject matter experts (SMEs) by conducting regular interviews, content reviews, and feedback sessions to gather up-to-date information and insights. This collaboration ensures that all articles and documentation are technically accurate, comprehensive, and aligned with current processes or products. Managers often facilitate review cycles where SMEs validate content before publication and may also organize training sessions to help SMEs contribute effectively. This ongoing partnership is crucial for maintaining a high-quality, reliable knowledge base that meets the needs of both internal teams and customers.

What is the difference between Knowledge Base Content Manager vs Technical Writer?

AspectKnowledge Base Content ManagerTechnical Writer
Primary FocusManaging and organizing knowledge base content, ensuring accuracy and accessibilityCreating, editing, and formatting technical documentation and manuals
SkillsContent management, editing, project coordination, SEO knowledgeTechnical writing, communication, research, writing skills
Work EnvironmentContent management systems, collaboration with support and product teamsDocumentation tools, word processors, technical platforms
Common CertificationsContent management certifications, technical writing certificationsCertified Professional Technical Communicator (CPTC), technical writing courses

While both roles involve technical content, the Knowledge Base Content Manager oversees the organization and management of the knowledge base, focusing on accessibility and updates. The Technical Writer primarily creates and edits technical documents. Both roles often collaborate but serve different functions within content development and management.

What are the most commonly searched types of Knowledge Base Content jobs in Georgia?

The most popular types of Knowledge Base Content jobs in Georgia are:

What are popular job titles related to Knowledge Base Content Manager jobs in Georgia?

For Knowledge Base Content Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Manager jobs in Georgia look for?

The top searched job categories for Knowledge Base Content Manager jobs in Georgia are:

What cities in Georgia are hiring for Knowledge Base Content Manager jobs?

Cities in Georgia with the most Knowledge Base Content Manager job openings:

Knowledge Base Content Manager jobs near you
Infographic showing various Knowledge Base Content Manager job openings in Georgia as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Epic Clinical IT Applications Manager

Shepherd Center

Atlanta, GA • On-site

Full-time

Re-posted 5 days ago

Shepherd Center rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

24th of 1,064 rated hospitals

Job description

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked byU.S. Newsas one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

Position Summary
Shepherd Center is seeking an experienced Epic Application Manager to lead a clinical and ancillary applications team supporting Epic and related healthcare systems. This role is ideal for a collaborative Epic leader who enjoys developing people, partnering with operations, solving complex workflow challenges, and helping a mission-driven specialty hospital continue to optimize its EHR environment.
This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst, guiding and directly supporting design, build, testing, upgrades, issue resolution, production support, and ongoing optimization.
The manager serves as a key bridge between Information Systems, clinical and ancillary operations, analysts, end users, our Community Connect partner, Epic representatives, and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management, hands-on build, project execution, production support, and operational partnership

  • Key Responsibilities

    Team Leadership & Staff Development

  • Lead and support the Epic Clinical/Ancillary Applications team, fostering a positive, respectful, and accountable work environment.
  • Set clear expectations, priorities, goals, and regular touchpoints with team members.
  • Provide coaching, feedback, recognition, mentoring, and performance management.
  • Manage staffing plans, workload assignments, timekeeping, and on-call scheduling.
  • Serve as an escalation point for complex application, workflow, integration, and end-user issues.

  • Epic Build, Configuration & Application Support

  • Prioritize system requests working with operational leaders - based on organizational needs, risk, urgency, and team capacity.
  • Perform / oversee complex Epic build, configuration, validation, testing, troubleshooting, optimization, and maintenance.
  • Lead and analyze workflow design, build decisions, integrated testing, issue resolution, and operational readiness.
  • Review and validate analyst build for quality, consistency, maintainability, and alignment with operational needs.
  • Implement approved system changes following change control processes.

  • Epic Projects, Upgrades & Optimization

  • Lead and support cross-functional Epic projects, enhancements, and optimization efforts.
  • Participate in and oversee Epic upgrade activities, including Nova Notes, IRDs, SUs, RAs, build, testing, validation, deployment, and post-live support.
  • Perform application and integrated testing, document results, and coordinate issue resolution.
  • Provide senior-level analyst support for high-priority initiatives, production issues, and operational escalations.
  • Facilitate meetings with team members and stakeholders to review priorities, progress, risks, and upcoming work.

  • Operational Partnership & Communication

  • Build strong relationships with clinical leaders, ancillary departments, operational partners, analysts, end users, super users, vendors, Epic, and Community Connect partners.
  • Translate technical concepts into clear, meaningful communication for operational, technical, and leadership audiences.
  • Collaborate across clinical, ancillary, financial, technical, and operational teams to improve system effectiveness.
  • Communicate project status, risks, issues, decisions, and resource needs clearly and timely.

  • Compliance, Documentation & Support

  • Maintain knowledge of clinical/ancillary operations, regulatory requirements, Epic functionality, and industry best practices.
  • Develop and maintain system documentation, support materials, and knowledge base content.
  • Participate in Tier 2 on-call support rotation as needed.
  • Deliver customer service aligned with Shepherd Center's mission and pillars of excellence.
  • Perform other related duties as assigned.

  • Required Minimum Certification

  • Active Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include EpicCare Ambulatory, ClinDoc, Orders, Radiant, Willow, Beaker, MyChart, or another Epic application.

  • Required Minimum Experience

  • Minimum of three years of progressive healthcare IT, Epic application, clinical operations, ancillary operations, integration, analytics, or related healthcare technology experience required; five or more years preferred.
  • Evidence of progressive leadership experience required, which may include formal management, team lead responsibilities, project leadership, mentoring, supervision, or equivalent experience.
  • Experience functioning as an Epic senior analyst, application lead, or similar IT applications role required.

  • Preferred Qualifications

  • Prior experience managing or leading an Epic applications team.
  • Experience supporting one or more areas such as Ambulatory, Orders, ClinDoc, Lab, Pharmacy, Radiology/Imaging, MyChart, or integrated clinical workflows.
  • Experience in a hospital, rehabilitation, academic medical center, specialty care, or complex healthcare environment.
  • Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization.
  • Multiple active Epic certifications preferred.
  • Experience with ServiceNow or similar IT service management tools.

  • Required Minimum Education

    Bachelor's degree in Nursing, Allied Health, Information Technology, Computer Science, Healthcare Administration, or a related field required.

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