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Knowledge Base Content Developer Jobs (NOW HIRING)

TCWGlobal

Content Developer

Austin, TX · On-site +1

$24/hr

Title: Content Developer (Contract) Payrate: $24/hour Duration: 12-month assignment Hours ... Experience in content or knowledge base writing * Exceptional analytical and problem-solving skills

TCWGlobal

Content Developer

Austin, TX · On-site +1

$24/hr

Title: Content Developer (Contract) Payrate: $24/hour Duration: 12-month assignment Hours ... Experience in content or knowledge base writing * Exceptional analytical and problem-solving skills

Frey Consulting Group

Content Developer

Austin, TX · On-site

$121K - $126K/yr

... Content Developer to join a fast-paced content team supporting a large-scale customer care ... Experience in content or knowledge base writing * Exceptional analytical and problem-solving skills

New

Macmillan

Physics Content Developer (Contract)

$30 - $35/hr

Macmillan Learning is seeking a Physics Content Developer to support the creation of digital ... Strong knowledge base in Physics. * Experience teaching physics at the secondary or post-secondary ...

DecisionPoint | Cortek

Knowledge Base Manager

The Knowledge Base Manager ensures documentation accuracy, promotes content standardization ... content. * Coordinate with cybersecurity, engineering, and cloud teams to document updates, new ...

IPolarity LLC

Content Developer

Whippany, NJ · On-site

Content Developer- CA / TX Location : Sunnyvale, CA OR Austin, TX( 3 days work from office) Rate ... Basic knowledge of programming. Good to have - Familiarity with front-end technologies such as HTML ...

Heirloom

Content Developer

Mount Pleasant, SC · On-site

$117K - $122K/yr

Content Developer Hybrid in Mount Pleasant, SC Schedule: Flexible hours Engagement: PT, FT, ... Strong knowledge of SEO best practices and performance-driven content strategy. * Experience ...

Heirloom Cloud

Content Developer

Mount Pleasant, SC

$117K - $122K/yr

Content Developer Hybrid in Mount Pleasant, SC Schedule: Flexible hours Engagement: PT, FT, ... Strong knowledge of SEO best practices and performance-driven content strategy. * Experience ...

Alvaria

Content Developer

Indiana, PA · On-site

$112K - $117K/yr

Develop guides, online help, knowledge articles, tutorials, release documentation, troubleshooting content, API/developer documentation, and self-service resources using modern content development ...

Infojini Inc

Web Content developer

Pontiac, MI

... base including fortune 100 companies and most state and federal agencies such as State of North ... Strong knowledge re: content organization, copyediting for usability, and optimizing for ...

RaceTrac Petroleum, Inc.

Content Developer

Atlanta, GA · On-site

$116K - $121K/yr

RaceTrac Company Overview The Content Developer is the production and craft lead within the L&D ... Knowledge of accessibility standards (WCAG) for digital learning content and experience applying ...

Donato Technologies, Inc

Content Developer

Austin, TX · On-site

$60/hr

The Content Development team works on developing and enhancing features of the customer journey for ... Basic knowledge of programming. Good to have - Familiarity with front-end technologies such as HTML ...

System One

Content Developer

Birmingham, AL · On-site

$105K - $109K/yr

Content Developer Location: Birmingham, Alabama Type: 6 month Contract Compensation: $25.00 ... Basic knowledge of instructional design principles and adult learning concepts. * Proficiency in ...

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Knowledge Base Content Developer information

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$29.5K

$116.6K

$129K

How much do knowledge base content developer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for knowledge base content developer in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a knowledge base content developer do?

A Knowledge Base Content Developer is responsible for creating, organizing, and maintaining written resources such as FAQs, help articles, and user guides that help customers or employees find information quickly. They work closely with subject matter experts and support teams to ensure the content is accurate, clear, and up-to-date. Their goal is to improve user experience by making information easily accessible and reducing the need for direct support. This role often involves using content management systems and analyzing user feedback to continuously enhance the knowledge base.

How does a knowledge base content developer typically collaborate with subject matter experts (SMEs) to ensure content accuracy?

A Knowledge Base Content Developer regularly works with subject matter experts (SMEs) to gather detailed information and validate the accuracy of articles, guides, and FAQs. This collaboration often involves conducting interviews, participating in review sessions, and seeking feedback on drafts to make sure the content is clear, correct, and up-to-date. Effective communication and strong interpersonal skills are essential, as the developer bridges the gap between technical experts and end-users. By building strong relationships with SMEs, developers ensure the knowledge base remains a reliable resource for customers and internal teams.

What are the key skills and qualifications needed to thrive as a knowledge base content developer, and why are they important?

To excel as a Knowledge Base Content Developer, you need strong writing skills, attention to detail, and experience with technical documentation, often supported by a background in communications, English, or a related field. Familiarity with content management systems (CMS), knowledge base platforms (like Zendesk or Confluence), and SEO principles is typically required. Exceptional communication, problem-solving abilities, and the capacity to translate complex information into clear, user-friendly content are standout soft skills. These competencies ensure that users can easily access accurate, helpful information, improving customer satisfaction and reducing support requests.

What are popular job titles related to Knowledge Base Content Developer jobs?

For Knowledge Base Content Developer jobs, the most frequently searched job titles are:

Knowledge Base Content Writer (Content Developer)

Austin, TX • On-site

Aquent
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Aquentexternal

$21.73 - $24.14/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Placement Type:
Temporary
Salary:
$21.73-24.14 Hourly
W2, weekly pay, benefits, 401k w/ match
Start Date:
ASAP
Join a globally recognized leader dedicated to delivering exceptional customer experiences and fostering an inclusive, innovative work environment. This organization thrives on diverse perspectives, recognizing that every detail contributes to engaging, delighting, and inspiring customers. As a partner with Aquent, you will play a pivotal role in shaping the very foundation of their customer support operations, directly impacting the quality and efficiency of their global customer interactions.
We are seeking a dynamic and highly motivated Content Developer to join our client's team, where you will be instrumental in empowering their customer care specialists with accurate, clear, and up-to-date information. In this role, you won't just be writing; you'll be a critical architect of knowledge, directly contributing to the seamless flow of information that enables world-class customer service. Your work will ensure that customer care teams have the resources they need to resolve issues efficiently, enhancing customer satisfaction and supporting the continued growth and success of the business.
What You'll Do
  • Create, update, and maintain comprehensive customer care procedures and content within internal knowledge bases and documentation tools.
  • Collaborate with project teams to assess impacts on existing procedures, identify content gaps, and develop new documentation for upcoming initiatives.
  • Ensure all content is accurate, clear, consistent with style guidelines, and free from duplication or conflicting information.
  • Partner with various stakeholders and learning teams to ensure content is readily available for training and project launch dates.
  • Manage the end-to-end content lifecycle, from writing and editing to publishing, across multiple projects and business update requests simultaneously.
  • Act autonomously to prioritize deliverables in a fast-paced environment, consistently meeting deadlines.
  • Contribute to the development of content for various customer care support tools.

What You'll Bring
Must-Have Qualifications
  • Proven experience in content development or knowledge base writing.
  • Exceptional analytical and problem-solving abilities, with a keen eye for detail.
  • Ability to thrive in a fast-paced, deadline-driven work environment.
  • Superb verbal and written communication skills, ensuring absolute clarity for all recipients.
  • Experience working effectively within a global business environment, engaging with international stakeholders.
  • Highly adept at managing large volumes of information, discerning its relevance, and applying it effectively to projects.
  • Demonstrated ability to navigate and resolve ambiguity by leveraging a self-developed network of cross-functional individuals.
  • Experience collaborating with global and virtual teams.
  • Adaptability to evolving technologies, processes, and environments.
  • Extensive success working with cross-functional leaders.
  • Ability to work efficiently under pressure and manage numerous projects concurrently.
  • Strict adherence to company policy regarding confidential materials.

Nice-to-Have Qualifications
  • Project management experience.
  • Experience in corporate communications.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-DNI
Client Description
Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.
Other Requirements
#LI-DNI

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