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Keyholder Manager Jobs in Massachusetts (NOW HIRING)

H&M

Visual Keyholder - Holyoke Mall, Holyoke, MA

Holyoke, MA · On-site

$13.75 - $17.25/hr

Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on ...

H&M

H&M Visual Keyholder - Burlington Mall

Burlington, MA · On-site

$15.25 - $19/hr

Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on ...

H&M

H&M Visual Keyholder - Boston Metro North

Peabody, MA · On-site

$15.50 - $19.50/hr

Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on ...

Marc Jacobs

PT Keyholder - Burlington

Burlington, MA · On-site

$17.50 - $18.50/hr

The Keyholder is a responsible and trusted individual who plays a critical role in the daily ... This position involves managing opening and closing procedures, ensuring the safety of the premises ...

Marc Jacobs

PT Keyholder - Burlington

Burlington, MA · On-site

$17.50 - $18.50/hr

The Keyholder is a responsible and trusted individual who plays a critical role in the daily ... This position involves managing opening and closing procedures, ensuring the safety of the premises ...

Saks OFF 5TH

Keyholder Sales Associate

Beverly, MA · On-site

$16.50 - $18.75/hr

We are looking for a reliable, trustworthy, and team-focused Keyholder . A driven and aspiring ... Proven time management skills and comfortable managing multiple projects with shifting priorities

Hill House Home

Keyholder, Boston

Boston, MA · On-site

$22/hr

Hill House is seeking a Keyholder to help lead the retail team at our upcoming Boston, MA store and ... Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management ...

Southern Tide

Mashpee Part Time Keyholder

Mashpee, MA · On-site

$14.50 - $18/hr

The Keyholder has responsibility for assisting with the daily operations of the Southern Tide ... Provide suggestions to management for merchandising which may improve sales. * Build a personal ...

Southern Tide

Mashpee Part Time Keyholder

Mashpee, MA · On-site

$14.50 - $18/hr

The Keyholder has responsibility for assisting with the daily operations of the Southern Tide ... Provide suggestions to management for merchandising which may improve sales. * Build a personal ...

Oxford Industries

Mashpee Part Time Keyholder

Mashpee, MA

$14.50 - $18/hr

The Keyholder has responsibility for assisting with the daily operations of the Southern Tide ... Provide suggestions to management for merchandising which may improve sales. * Build a personal ...

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Keyholder Manager information

What is a keyholder manager?

Keyholder Managers are employees who have been given the responsibility of opening and closing a retail store or business. They are trusted with keys and security codes, and often supervise the premises during opening and closing hours. In addition to these duties, Keyholder Managers typically handle cash, oversee staff during certain shifts, and ensure that store policies and procedures are followed. Their role is vital for maintaining store security and smooth daily operations. They may also step in to handle customer service issues or emergencies as needed.

What are the key skills and qualifications needed to thrive as a keyholder manager, and why are they important?

To thrive as a Keyholder Manager, you need strong leadership abilities, retail experience, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and store security protocols is typically required. Excellent communication, reliability, and problem-solving skills help you stand out in managing staff and handling customer concerns. These skills ensure smooth store operations, safeguard assets, and foster a positive team and customer environment.

What are some common challenges faced by keyholder managers, and how can they effectively address them?

Keyholder Managers often encounter challenges such as balancing opening or closing responsibilities with regular managerial duties, ensuring store security, and responding to unexpected situations like staff call-outs or emergencies. To address these challenges, successful Keyholder Managers prioritize clear communication with their teams, maintain thorough checklists for opening and closing procedures, and stay adaptable to shifting schedules. Building strong relationships with both staff and upper management also helps in delegating tasks efficiently and resolving issues quickly.

What is the difference between Keyholder Manager vs Keyholder?

AspectKeyholder ManagerKeyholder
Required CredentialsBasic retail or security certifications, leadership skillsBasic retail or security certifications, customer service skills
Work EnvironmentSupervisory role in retail or security settingsFrontline staff in retail or security settings
Employer & Industry UsageRetail stores, security companies, hospitalityRetail stores, security companies, hospitality
Common Search & ComparisonYesYes

The Keyholder Manager oversees keyholders and staff, handling scheduling and operations, while the Keyholder primarily manages opening/closing duties and customer interactions. Both roles require similar certifications but differ in responsibility level and scope within the organization.

Is a keyholder manager an entry-level job?

A keyholder manager position is typically not considered entry-level, as it usually requires previous experience in retail or management, along with leadership skills. It often involves supervising staff, handling store operations, and making decisions, which generally demand more than basic job skills. However, some companies may promote from entry-level roles if candidates demonstrate strong responsibility and reliability.

What qualifications do you need to be a Keyholder Manager?

Keyholder Managers typically need previous retail or management experience, strong leadership skills, and good communication abilities. A high school diploma or equivalent is usually required, and some employers may prefer certifications in customer service or safety procedures. Familiarity with point-of-sale systems and scheduling tools can also be beneficial.

What are the most commonly searched types of Keyholder jobs in Massachusetts?

The most popular types of Keyholder jobs in Massachusetts are:

What cities in Massachusetts are hiring for Keyholder Manager jobs?

Cities in Massachusetts with the most Keyholder Manager job openings:

Keyholder Manager jobs near you

Keyholder - Wrentham Store - Full Time

Wrentham, MA • On-site

Zwilling JA Henckels LLC
Manufacturing • 51 - 200 employees
Learn more about Zwilling JA Henckels LLCexternal

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Keyholder -Wrentham Store - Full Time

We are ZWILLING J.A. Henckels, a leader in cutlery, cookware, and so much more. Driven by our passion for perfection for over 290 years. We want to hear from you if you are positive, outgoing, and enthusiastic, and love interacting with consumers. We seek individuals who have a passion for food & cooking. 

ZWILLING is looking for a Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion!  

As a Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING’s legacy of quality and innovation, we invite you to join our global brand.


In this role, you can be expected to do the following: 

  • Lead and support the team during shifts, including opening/closing, POS oversight, and shift‑change meetings.
  • Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
  • Deliver exceptional customer service, execute product demos, and support special events.
  • Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
  • Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
  • Support recruiting, hiring, onboarding, and development efforts.
  • Contribute to store communications, including team updates and regular store meetings.

Qualifications and Skills

  • A passion for all things culinary
  • High School Diploma, GED, or equivalent required
  • Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
  • Strong commitment to customer service
  • 2–3 years of retail sales or keyholder experience required
  • Excellent interpersonal and communication skills
  • Professional attitude with flexibility and adaptability
  • Ability to stand and/or walk for extended periods
  • Ability to lift 35+ lbs. and comfort with ladder use
  • Must be 18 years or older
  • Applicants must be legally authorized to work in the United States. At this time, the company is unable to provide employment sponsorship.

Benefits:

  • Seven paid sick days per calendar year
  • Competitive compensation
  • Generous employee discount
  • Tuition reimbursement
  • Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
  • Medical, dental, and vision benefits
  • 401(k) match
About ZWILLING:

For nearly 300 years, ZWILLING has delivered premium products that enrich the lives of both professional and home chefs worldwide. Originally established as a cutlery brand, ZWILLING has expanded to include cookware, kitchen tools, tabletop, small electrics, and personal care items. Tradition, quality, innovation, and craftsmanship are the core of our success. Today, ZWILLING is an international industry leader with products available in over 100 countries. Our continued innovation includes the acquisition of globally respected heritage brands—Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—ensuring customers have access to the finest kitchen products from around the world.

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