Key Performance Indicators Jobs in New York (NOW HIRING)

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Position Summary

The Director BD Excellence TDS (Technology and Digital Solutions) will be responsible for driving the adoption and execution of the BD Excellence vision and strategy across our TDS organization.

This position is a key partner in our journey to BD Excellence, acting as reference and advisor to the CIO, EVP Technology & Digital Solutions and will support the leadership team in managing the Continuous Improvement process, with emphasis on visual management, problem solving and kaizen and will assist in deploying of strategic plans (such as the implementation of a product delivery model), ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up. This position is responsible for delivering and coaching BD Excellence across the TDS organization and processes in support of our ambition to deliver the tools and best-in-class approach to world-class customer experience through excellence.

This is a great opportunity for a dynamic and visionary leader with strong digital transformation, data and AI experience with expertise in business operations, process optimization, and change management, and highly capable of driving results in a matrix organization. Experience in agile delivery of technology solutions is a foundational element of the role.

Key Responsibilities

The primary responsibilities will include:

BD Excellence Strategy Development and Deployment:

• Lead the development and alignment of the BD Excellence vision and strategy in TDS organization to support structured growth and innovation across various business and functional areas, with a primary focus on the deployment of the BD Excellence tools and processes that will drive best-in-class effectiveness.

• Acts as air traffic control for the CIO, EVP Technology & Digital Solutions Officer and their Leadership Team, integrating the strategic and cross-functional workstreams whilst driving the Operating Review mechanisms. Responsible for overall performance of the deployment processes, process governance and program management in the CIO office.

• In close alignment with the BD Excellence Office, support the deployment of the BD Excellence tools and standardized methodologies to drive results and deliver increased sales effectiveness and tool adoption.

• Support the CIO, EVP Technology & Digital Solutions and the TDS leadership team in the standardization across the global organization, consolidating our best practices and enabling the organization to leverage best-in-class practices across the globe.

• Provide BD Excellence expertise to facilitate and aid in the deployment of strategic plans, ensuring alignment through cascading Key Performance Indicators (KPIs) top-down and bottom-up.

• Partner with BD Excellence Office in the development of BD Excellence tools and processes that will enable best in class execution, driving tool utilization and best practice adoption across the organization.

• Own the deployment of BD Excellence tools and the roll out of standardized methodologies to drive effectiveness.

• Cascade the BD Excellence toolbox, utilizing digital training tools, certification programs, and an apprenticeship mindset to embed BD Excellence into BD's culture.

• Utilize best-in-class tools (Kaizen, Visual Management, Daily Management, Problem Solving) to drive results.

• Explore external market capabilities and technologies to support BDX Continuous Improvement strategy, promoting excellence across the TDS organization and acting as a change agent for strategic technological shifts. Deployment of a product delivery model within TDS will be a key first initiative for this leader.

• Establish certified practitioners in the TDS organization for BD Excellence tools, including Problem Solving Process (PSP) and Kaizen.

• Drive problem-solving using a Toyota-based approach to create Pareto charts and develop actions to address key issues (80/20 rule).

• Use bowlers, key performance indicators, and action plans to drive prioritization and rigor based on clear metrics

• Support the CIO, EVP Technology & Digital Solutions and the Leadership Team in driving key initiatives through BD Excellence.

• Develop and facilitate continuous improvement (Kaizen) events to achieve and sustain improvement results.

• Partner with the central BD Excellence team facilitate best-practice sharing, driving efficiency and impact in the strong execution of BD Excellence tools and processes.

Leading Change through BD Excellence initiatives:

• Drive BD Excellence programs and initiatives to achieve long-term continuous improvement objectives.

• Be a change champion in the deployment of BD Excellence in the TDS organization and in the tools and mindset across the TDS organization.

• Challenge existing paradigms, encourage and promote internal and external best practice.

• Drive collaboration to accept new ideas and achieve sustainable business improvements.

• Lead efforts at organization level to improve the business and operation excellence and customer experience.

• Organize the annual process to identify opportunities and lead the team to develop goals and action plans.

Cultivate BD Excellence Culture and Capability Development:

• Develop and grow capability through the TDS organization to establish the fundamentals of excellence, in close collaboration with the BD Excellence office.

• Equip the TDS Leadership Team with BD Excellence concepts and knowledge, focusing on external and internal benchmarking.

• Be an expert (can teach and execute) in the BD Excellence fundamentals of Visual Management (VM)/ Daily Management (DM), Problem Solving Process (PSP), Kaizen

• Drive culture of continuous improvement by encouraging associates to identify inefficiencies and suggest improvements. Foster an environment where associates feel valued and empowered to give feedback and make change.

• Design and implement programs or initiatives to raise awareness, adopt CI methodologies, and enhance capabilities of BD Excellence.

Education

University bachelor's degree in Computer Science, IT, Data & Analytics, Engineering or a related field is required.

MBA or equivalent business experience preferred.

Required Experiences

• Ten (10)+ years proven experience in a Fortune 300 company with a continuous improvement culture where a business system is part of the culture and the core tools of visual management, problem solving, and kaizen are embedded in all aspects of the business

• Five (5)+ years of Technology or Digital Solutions experience with a proven track record of driving processes to achieve results, ideally with experience in global and matrix roles and agile product delivery.

• Strong knowledge of lean and six sigma business systems is preferred. Being a Certified Practitioner in lean tools is highly desirable.

• Certified Scrum Master (CSM) highly preferred

• Demonstrated success in driving business impact through CI and Kaizen initiatives, particularly in a global, matrix organization and under fast-changing environment.

• Significant experience in Problem Solving, Visual Management, Kaizen, and KPI development.

• Proven ability to drive results in a matrix organization where collaboration across functions and regions is essential and to hold all team members responsible for outcomes.

• Entrepreneurial mindset with the ability to drive new programs and initiatives with limited direction.

• Proven track record of Learning Agility, taking on new projects and roles and demonstrating success within an accelerated timeframe.

• Excellent facilitation & communication skills both in person and virtually across all levels of the organization including senior leadership.

• Positive attitude and ability to work closely with entire leadership team to drive change, continuous improvement, and engagement throughout the organization.

• Excellent project management skills and ability to juggle multiple responsibilities and deadlines

• True love of continuous improvement, measuring results, and problem solving.

Knowledge and Skills

Preferred Knowledge and Experience

• Excellent interpersonal, communication, and influencing skills with the ability to build a coalition of support from stakeholders and successfully drive change in matrix environment with multiple stakeholders.

• Ability to translate strategic direction into execution - action orientation and drive for results coupled with a true "hands on" mindset

• Dynamic and engaging presence with the ability to motivate others and operate with strong personal integrity.

• Systems thinking approach for effective problem solving required.

• Willingness to travel domestically and internationally as required, ~50%.

Required Leadership Capabilities and Competencies

BD Leadership Commitments:

Deliver Results That Matter

• Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders.

• Continually demonstrates the ability to utilize both control and influence to drive results.

Win As One BD

• Proactively seeks opportunities to collaborate with colleagues to share and learn.

• Always thinks globally and acts locally with cultural sensitivity and organizational savvy.

• Continually works and leverages the power of the matrix.

Remove Obstacles & Empower Others

• Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.

• Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency.

Courage to iterate, try new things and embrace change

• Looks beyond the "way we've always done it" and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus

• Potential Discretionary LTI Bonus

• Potential reimbursement of vehicle use/mileage

• Potential reimbursement of phone use

Health and Well-being Benefits

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

Other Life Balance Programs

• Adoptionassistance

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregivingassistancefor elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we d...