Job Title: Order Fulfillment Coordinator
Client: Heavy Machine Manufacturing Company
Location: East Peoria, IL 61611
Duration: 12 Months
Shift: 1st Shift
Key Responsibilities
• Serve as liaison between dealers, channel partners, and internal teams
• Resolve order, shipment, product availability, and configuration issues
• Coordinate complete goods and service parts order fulfillment activities
• Monitor and track customer orders through delivery process
• Maintain and update Microsoft documents, databases, and internal systems
• Access and manage order information using company data management systems
• Analyze order and shipment data to support operational decisions
• Support supply chain and logistics processes using established procedures
• Assist internal customers with order-related inquiries and issue resolution
• Coordinate workflow and prioritize high-priority tasks
• Generate reports and maintain order fulfillment records
• Support facilities and operational activities as needed
Required Skills
• Order Fulfillment experience
• Customer Service and Customer Support
• Supply Chain coordination
• Data Entry and Data Management
• Microsoft Office (Excel, Word, Outlook)
• Communication skills (verbal and written)
• Planning and Organizational skills
• Problem-solving abilities
• Data Collection and Analysis
• Ability to work with internal systems and databases
Preferred Skills
• Logistics or Distribution experience
• Parts Order Management
• Dealer/Channel Partner support experience
• Inventory or Supply Chain exposure
• ERP system experience (SAP preferred)
• Reporting and operational analysis
• Process improvement mindset
Ideal Background
• Order Fulfillment Coordinator
• Customer Service Coordinator
• Logistics Coordinator
• Supply Chain Coordinator
• Order Management Specialist
• Parts Coordinator
• Operations Coordinator
• Inventory Coordinator
• Customer Support Representative
Education
• Post-Secondary Non-Tertiary Education preferred
• Associate Degree or Bachelor's Degree in Business, Supply Chain, Logistics, Operations, or related field is a plus
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