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Kcs Manager Jobs (NOW HIRING)

Keolis Commuter Services

$165K/yr

Develop and implement Cost control/billings/Collections/Change Management/Monthly Status Reports for KCS contract with the client. * Ensure standardization of internal and customer-facing reports ...

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$24.5K

$59.5K

$116K

How much do kcs manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for kcs manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a KCS Manager?

A KCS Manager is responsible for overseeing the implementation and ongoing management of Knowledge-Centered Service (KCS) practices within an organization, typically in customer support or IT service environments. Their main role is to ensure that knowledge is effectively captured, structured, reused, and improved as part of daily workflows. They lead teams in creating, maintaining, and sharing knowledge articles, and coach staff on best KCS practices to improve efficiency and customer satisfaction. KCS Managers also monitor key metrics to assess the impact of the knowledge program and drive continuous improvement.

How does a KCS Manager typically work with cross-functional teams to implement knowledge management initiatives?

A KCS Manager frequently collaborates with teams such as IT, customer support, and training to roll out effective knowledge management strategies based on the Knowledge-Centered Service (KCS) methodology. They facilitate workshops, set process standards, and coordinate feedback loops to ensure knowledge is captured, shared, and reused efficiently across the organization. This role often acts as a bridge between technical experts and frontline staff, ensuring knowledge assets meet the needs of both internal teams and customers. Successful KCS Managers foster a culture of continuous improvement and knowledge sharing, which can lead to greater organizational learning and career advancement opportunities.

What are the key skills and qualifications needed to thrive as a KCS Manager, and why are they important?

To thrive as a KCS (Knowledge-Centered Service) Manager, you need expertise in knowledge management principles, understanding of KCS methodologies, and often a background in IT support or service management. Familiarity with KCS-certified tools, ITSM platforms like ServiceNow or Zendesk, and a KCS Practices certification are commonly required. Strong leadership, change management, and communication skills help drive adoption and foster a culture of knowledge sharing. These skills ensure successful KCS implementation, improved support efficiency, and continuous organizational learning.

What is the difference between Kcs Manager vs Kcs Coordinator?

AspectKcs ManagerKcs Coordinator
CredentialsTypically requires a bachelor's degree in business, logistics, or related field; certifications like APICS CPIM are commonUsually requires a high school diploma or associate degree; certifications are less common but may include basic supply chain or logistics courses
Work EnvironmentOversees teams, manages processes, and interacts with multiple departments in a corporate settingSupports daily operations, assists managers, and handles routine coordination tasks
Employer & Industry UsageUsed in manufacturing, logistics, and supply chain companies for managerial rolesFound in similar industries, often as support staff within supply chain departments

The Kcs Manager typically holds a leadership role with strategic responsibilities, requiring relevant certifications and experience. In contrast, the Kcs Coordinator focuses on operational support and routine tasks, often with less formal education or certification requirements. Both roles are integral to supply chain operations but differ in scope and seniority.

What are popular job titles related to Kcs Manager jobs?

For Kcs Manager jobs, the most frequently searched job titles are:

Infographic showing various Kcs Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Rail Terminal Auto Unloader

Overland Park, KS • On-site

Rail Management Services
Trucking • 1 - 5K employees
Learn more about Rail Management Servicesexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

PRS Auto is hiring immediately for new employees to unload/load (drive) new automobiles off of Railcars at the Kansas City Southern (KCS) Kansas City, MO rail terminal!  No experience is required in the entry level position as we'll teach you everything you need to know in order to be successful on the job. 
$18/hr to start
Work Location:
PRS Auto (KCS Railroad)
3001 E 150
Kansas City MO 64147
This is an entry-level position with the opportunity for growth for individuals who are interested in a career in the railroad industry. We have several locations throughout the country and pride ourselves on promoting qualified individuals for future Advancement...
APPLICANTS MUST currently live within a 1-hour commute of business location. OUT OF AREA candidates and/or those requiring relocation will NOT be considered.
Our schedules vary and you must be flexible for start and finish times.  Also, you must be available during weekends and holidays
SAFETY IS OUR #1 GOAL

Benefits: (Medical benefits start after 60 days and the first of the month after that. Other benefits start after your 90-day probationary period)
  • Affordable Healthcare, Free Dental, cheap Vision Benefits.
  • Free Life Insurance.
  • Paid holidays, paid personal days.
  • Boot reimbursement.
  • 401K.
  • Vacation Pay.
  • Weekly Pay.
  • Travel Opportunities.
  • Automobile Manufacturer Discounts.
  • Safety Incentives and Bonus programs.

Applicants for the Railroad Auto Unloader position must meet the general requirements for employment with the company, according to the Company hiring process which includes:
  • Possess a valid Driver's License.
  • Must be able to pass a 7-year background check and a drug test.
  • Must be able to work outside in all weather conditions, lift up to 50lbs above your head, and climb various heights (Not afraid of heights) 
  • No GED or High School diploma is required.  
You will be employed by PRS Auto and will not be an employee of the Railroad. 

PRS Auto está buscando personas para descargar / cargar (conducir) automóviles nuevos de Railcars en la terminal ferroviaria de KCS Kansas City, MO!
  • Deberá tener por lo menos 18 años de edad.
  • Deberá tener licencia de conducir vigente.
  • No deberá de haber cometido ningún delito los últimos 7 años.
  • Deberá de poder trabajar al aire libre bajo todas condiciones.

Esta es una industria particular y buscamos individuales dispuestos a empezar una carrera en la industria del ferrocarril.
Ofrecemos pago semanal, vacaciones y feriados pagados, la oportunidad de viajar, ascendemos a los empleados regularmente y muchos beneficios mas.
Aplicar en línea o en persona.

This job would be suitable for persons looking for jobs in a warehouse, as a delivery driver, working outdoors, doing landscaping, and working in a railyard.