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Justfab Customer Service Jobs (NOW HIRING)

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Justfab Customer Service information

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How much do justfab customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for justfab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Justfab Customer Service representatives, and how are they supported in overcoming these challenges?

Justfab Customer Service representatives often handle a high volume of customer inquiries, ranging from order issues to membership questions. A common challenge is managing complex cases while maintaining a positive and efficient customer experience. To support representatives, Justfab typically provides robust training, access to a knowledge base, and close collaboration with other departments such as shipping and billing. Regular team meetings and coaching sessions help employees share experiences and learn best practices, ensuring that each team member feels equipped to resolve customer concerns effectively.

What does a Justfab Customer Service representative do?

A Justfab Customer Service representative assists customers with their inquiries, concerns, and issues related to their accounts, orders, and memberships. They handle tasks such as processing returns and exchanges, resolving billing or shipping issues, and providing product information. The goal is to ensure a positive shopping experience and maintain customer satisfaction by offering friendly and efficient support through various channels such as phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Justfab Customer Service Representative, and why are they important?

Success as a Justfab Customer Service Representative requires strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and order processing tools is typically expected. Empathy, patience, and adaptability help representatives handle customer inquiries and resolve issues effectively. These skills ensure positive customer experiences, support brand loyalty, and contribute to the company's overall reputation.
More about Justfab Customer Service jobs
What job categories do people searching Justfab Customer Service jobs look for? The top searched job categories for Justfab Customer Service jobs are:
Infographic showing various Justfab Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 77% Part Time, 4% Temporary, and 15% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Retail Full Time Sales Lead (Chandler Fashion Center - Chandler, AZ)

Retail Full Time Sales Lead (Chandler Fashion Center - Chandler, AZ)

Fabletics

Chandler, AZ • On-site

$14.75 - $18.25/hr

Full-time

Posted 10 days ago


Fabletics rating

6.9

Company rating: 6.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz


Job description

Job Description
Fabletics is currently looking for a Full-Time Sales Lead for our location at Chandler Fashion Center, Chandler, UT!!
How Do You Fit In?
As the Sales Lead, you will be responsible for providing a best-in-class retail store customer experience and support in Sales & Operations. Using cutting-edge technology, you will enable our Customers to shop seamlessly between our website and retail stores. Working alongside the Store Manager, store supervisors, and a team of highly personable associates, you'll help our Customers Live their Passion. The right candidate will be a self-motivated, highly energetic individual who is comfortable engaging the public. You will join a tight knit group of key contributors who are actively working together to achieve aggressive goals and meet timelines to drive the business forward.
This position will report to the Store Manager.
Responsibilities
  • Embody our culture and values and providing insight to our Customers on how to Live their passion.
  • Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
  • Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
  • Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.)
  • Works in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals.
  • Communicate inventory and training needs to Store Manager to increase overall Customer experience.
  • Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer's purchase journey.
  • Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.
  • Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
  • Serve as a resource for general product knowledge to all customers and team members.
  • Maintain personal sales and achieve sales goals.
  • Maintain all safety and security standards and identify, communicate potential issues.
  • Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.

Required Skills
  • 1-year minimum of work experience within a retail environment. Prior retail management experience, a plus.
  • Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities.
  • Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.
  • Ability to work with large teams.
  • Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
  • Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
  • Familiar with retail inventory and P.O.S. systems.
  • Self-motivated, a good communicator with an innate ability to bring the best out in others.
  • The ability to multi-task, set priorities and work well under pressure.
  • Flexibility in work hours, open to work evenings, weekends, and national holidays.
  • This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
  • Applicants must be 18 years of age or older.

About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow-across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow-across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow-across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow-across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow-across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.

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