Junior Travel Agent Jobs (NOW HIRING)

In this role you will design, build, and evaluate multi‑step agentic AI systems that support autonomous decision making and tool use to help travelers plan and execute their trips with higher levels of personalization, safety, and efficiency.

• Design, build, and evaluate multi‑step agentic AI systems, including autonomous agents capable of planning, tool use, memory management, and multi‑agent collaboration.
• Research and implement state‑of‑the‑art techniques in agentic architectures, such as ReAct, reflection loops, chain‑of‑thought prompting, and tool‑augmented reasoning.
• Develop and maintain agent orchestration frameworks, defining how agents decompose tasks, delegate to sub‑agents, and handle failure and recovery.
• Integrate large language models (LLMs) with external tools, APIs, databases, and code execution environments to enable real‑world task completion.
• Define and own evaluation frameworks for agentic systems, measuring task success, reliability, latency, cost, and safety across diverse benchmarks and production scenarios.
• Collaborate closely with product, engineering, and research teams to translate business requirements into agentic system designs and deliver production‑grade solutions.
• Identify and mitigate risks specific to agentic systems, including prompt injection, unintended actions, hallucination in long‑horizon tasks, and unsafe tool use.
• Stay current with the rapidly evolving agentic AI landscape, synthesizing academic research and industry developments to inform the team's technical direction.
• Mentor junior ML engineers and scientists, providing technical guidance on agentic design patterns, LLM best practices, and experimentation methodology.

• 8+ years of related industry experience.
• Demonstrated experience designing and deploying agentic or multi‑step AI systems (e.g., ReAct, tool‑calling agents, multi‑agent pipelines) in production or research settings.
• Strong proficiency in Python and ML frameworks (PyTorch, TensorFlow, or JAX); experience with LLM APIs and orchestration libraries (e.g., LangChain, LlamaIndex, or similar).
• Experience integrating LLMs with external tools, APIs, and structured data sources for real‑world task completion.
• Solid understanding of prompt engineering techniques including chain‑of‑thought, few‑shot prompting, and structured output generation.
• Experience defining and running evaluation frameworks for ML systems, including offline benchmarking and production monitoring.

• PhD, MS, or BS in Computer Science, Machine Learning, Statistics, Engineering, or a related field; or equivalent professional experience.
• Experience in the travel or e‑commerce industry.
• Publications in top‑tier ML conferences or journals.
• Patented inventions, pending and issued.
• Contributions to open‑source ML projects.
• Experience taking models from prototype to production in collaboration with Machine Learning Engineering teams.

San Jose: Total cash range $187,000.00 to $261,500.00 (potential up to $299,000.00 with performance).

Seattle: Total cash range $173,000.00 to $242,500.00 (potential up to $277,000.00 with performance).

Austin: Total cash range $173,000.00 to $242,500.00 (potential up to $277,000.00 with performance).

Starting pay varies by location, budget, and experience; pay ranges may be modified in the future.

• Medical, dental, and vision coverage.
• Paid time off.
• Employee Assistance Program.
• Wellness and travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent Network membership.

We are committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Employer participates in E-Verify.