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Junior Technical Support Analyst Remote Jobs in Hempstead, NY

Mercor

Junior Investment Analyst - Remote

New York, NY · Remote

$105/hr

About the job Mercor connects elite creative and technical talent with leading AI research labs ... Conduct equity and macroeconomic research across sectors to support AI model training . * Build and ...

Acxiom

Decision Support Analyst (Remote)

Manhattan, NY · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Genesis10

FCC KYC Support Analyst - Remote

Jersey City, NJ · Remote

$53.02 - $57.02/hr

Genesis10 is currently seeking a FCC KYC Support Analyst for a Remote position with a Global ... Very strong technical knowledge of AML, Bank Secrecy Act, and Foreign Asset Control * Very strong ...

BairesDev

Power BI Junior Analyst - Remote Work

Manhattan, NY · On-site +1

$29.25 - $39.25/hr

Power BI Junior Analyst at BairesDev As a Power BI Junior Analyst at BairesDev, you will support ... How we do make your work (and your life) easier 100% remote work (from anywhere). Excellent ...

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Junior Technical Support Analyst Remote information

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$15

$33

$55

How much do junior technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior technical support analyst remote in Hempstead, NY is $33.40, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $36.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Technical Support Analyst Remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a Junior Technical Support Analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What does a Junior Technical Support Analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are popular job titles related to Junior Technical Support Analyst Remote jobs in Hempstead, NY? For Junior Technical Support Analyst Remote jobs in Hempstead, NY, the most frequently searched job titles are:
What job categories do people searching Junior Technical Support Analyst Remote jobs in Hempstead, NY look for? The top searched job categories for Junior Technical Support Analyst Remote jobs in Hempstead, NY are:
What cities near Hempstead, NY are hiring for Junior Technical Support Analyst Remote jobs? Cities near Hempstead, NY with the most Junior Technical Support Analyst Remote job openings:
Junior Technical Support Analyst Remote jobs near you

Technical Support Analyst

Crypto Pro Network

Manhattan, NY • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.

If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve.

We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.

What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and **escalate** issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.

Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed.

Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach.

Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users.

Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact.

Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

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