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Junior Technical Support Analyst Remote Jobs in Iowa

Accounting Services Analyst I - Remote

Nevada, IA ยท Remote

$56K - $73K/yr

Job Title Accounting Services Analyst I - Remote Requisition Number R7864 Accounting Services ... Supports crosscoverage needs by completing crucial, predefined tasks in adjacent processes with ...

$114K/yr

The ECAD Designer is an experienced technical contributor responsible for completing medium-to ... Workflow Support * Coach junior-level designers on tool usage, documentation practices, and ...

... we'll support you in shaping the future you want to see. #LI-JH #LI-Remote The role being ... We use data and analytics technologies, such as artificial intelligence (AI), and automated ...

Quality Assurance Analyst

Nevada, IA ยท On-site +1

$55K - $65K/yr

Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Associate - Customer Care - Voice 5A

Guss, IA ยท Remote

$14.50 - $20/hr

... OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

Sr Data Analyst

Ankeny, IA ยท Remote

$80K - $101K/yr

Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their ... Support Power BI administration, including workspace governance, access management, deployment ...

... support accounting and compliance requirements. * Processes and maintains the prepaid and auto ... Maintains professional and technical knowledge by attending educational workshops; reviewing ...

Showing results 21-40

Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Iowa?

The most popular types of Technical Support Analyst Remote jobs in Iowa are:

What cities in Iowa are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Iowa with the most Junior Technical Support Analyst Remote job openings:

Senior Data Science Consultant, Insurance - Remote

CSAA

Nevada, IA โ€ข Remote

Full-time

Retirement

Re-posted 4 days ago


Job description

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Thank you for considering opportunities with us!

Job Title

Senior Data Science Consultant, Insurance - Remote

Requisition Number

R7828 Senior Data Science Consultant, Insurance - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Senior Data Science Consultant, Insurance - Remote

Your Role:

This Data Scientist role offers the opportunity to help CSAA Insurance Group anticipate and prepare for the future of the insurance industry. In this highly strategic position, you will build and apply advanced simulation models to explore emerging trends and their potential impact over the next decade. Your work will help leaders evaluate scenarios, test assumptions, and make informed decisions about how CSAA can adapt, grow, and continue serving members in a rapidly changing marketplace.

This role is ideal for a seasoned data science professional with deep expertise in modeling, simulation, AI, data analysis, and programming, along with the ability to translate complex findings into clear business recommendations. You will work closely with senior leaders and cross-functional teams to design simulation frameworks, interpret results, communicate assumptions and limitations, and influence decisions that may shape CSAA's long-term strategy. Beyond delivering high-impact analytics, this person will help strengthen CSAA's internal simulation capabilities by mentoring others and advancing the broader data science community.

Your Work:

  • Lead the design, development, and validation of simulation models (discrete-event, agent-based, system dynamics, or hybrid).

  • Translate business or operational problems into robust simulation frameworks.

  • Conduct scenario analysis, what-if studies, optimization, and risk analysis.

  • Interpret simulation results and large datasets, delivering actionable insights to executive and technical audiences to support decision-making.

  • Guide business users on model assumptions, limitations, and best practices.

  • Coach and mentor junior consultants and review modeling work for quality and rigor.

  • Support problem understanding and solution design, including proposals and executive presentations.

  • Partner closely with data governance, model governance, and regulatory compliance teams.

  • Key partner to the business, advising and making actionable recommendations with significant impact.

  • Play key roles cross-functionally with data, IT, governance, legal, and business.

  • Take a leading role in shaping the culture of data science community in CSAA.

Required Experience, Education and Skills:

  • Bachelor's degree in STEM or bachelor's degree with an equivalent combination of relevant education.

  • Requires 10 years related professional experience with transferrable skills.

  • Experience in developing data pipelines for simulations and data science models.

  • Experience with fostering the culture of data scientist community.

  • Master-level tool knowledge (e.g., SQL, Python, AWS, DataRobot, AnyLogic, and other simulation tools).

  • Deep knowledge in AI, data mining, data evaluation, and proficiency in compiling an effective and comprehensive modeling dataset.

  • Strong communication skills to explain model insights to technical partners, business partners, and corporate leaders.

  • Master-level data science industry knowledge and knowledge of the insurance marketplace.

What would make us excited about you?

  • Master's degree

  • CPCU, ACAS or FCAS

  • Extensive knowledge of various insurance operations: pricing, product, claims, marketing, and underwriting

  • History of thought leadership in modeling, including publishing, speaking at conferences, or contributing to industry collaborations.

  • Considered a leader in the field of modeling with a history of publishing articles and books, contributing to research and speaking at conferences and webinars.

  • Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).

  • Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

  • Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.

  • Travels as needed for role, including divisional / team meetings and other in-person meetings.

  • Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-JH1

Knowledge, Skills and Abilities

Required:

  • Master-level tool knowledge (e.g., SQL, Python, R, AWS, DataRobot, other systems)

  • Depth knowledge data mining, data evaluation and proficiency in compiling an effective and comprehensive modeling dataset

  • Create innovative ways to mine and use data, including semi-structured or unstructured data

  • Master-level statistical, ML, GenAI and LLM modeling skills through development, deployment, monitoring

  • Key partner with data governance, model governance and regulatory compliance

  • Deep understanding of responsible AI principles for GenAI, including governance, compliance, legal, and ethical considerations; ability to influence internal policy around GenAI

  • Key partner to the business, advising and making actionable recommendations with significant impact

  • Play important role cross-functional with data, IT, governance, legal and business

  • Take a leading role in shaping the culture of data science community in CSAA

  • Master-level data science industry knowledge and knowledge of the insurance marketplace

  • Strong communication skills to explain model insights to technical partners, business partners and corporate leaders

  • Considered a leader in the field of modeling with a history of publishing articles and books, contributing to research and speaking at conferences and webinars

Education

Required

  • Bachelor's degree in STEM or Bachelor's degree with an equivalent combination of relevant education

Preferred:

  • Master's degree

  • CPCU, ACAS or FCAS

Experience

Required:

  • Requires 10 years related professional experience with transferrable skills

  • 7 years of post-bachelor experience developing statistical, ML, GenAI and LLM Models

  • Lead cross-functional MLOps projects in insurance or financial services

  • Experience with developing GenAI models with unstructured data

  • Experience with fostering the culture of data scientist community

Preferred

  • Extensive knowledge in various insurance operations: pricing, product, claims, marketing and underwriting

  • Experience shaping GenAI adoption across company

  • Track record of thought leadership in GenAI, including publishing, speaking at conferences, or contributing to industry collaborations

  • Familiarity with responsible AI frameworks and ability to influence internal processes and standards related to GenAI adoption

The national average salary range for this position is $160,155.00-$177,950.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $160,155.00-$213,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.This job posting will be unposted on Sat, 15 Aug 2026.