ZipRecruiter

Log In

2

Junior Technical Support Analyst Remote Jobs in Georgia

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in ... Experience with managing root cause analysis and incident reports. * Excellent interpersonal and ...

NTT DATA Services

$164K/yr

Support labor forecasting and schedule optimization processes. * Manage interfaces between ... technical skills, and other qualifications. This position may also be eligible for incentive ...

HD Supply

Sales Analyst (REMOTE U.S.)

Atlanta, GA · Remote

Job Summary Gather disparate data from various data sources; analyze and normalize to ensure data ... May provide general guidance/direction to or train junior level support or professional personnel.

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsJunior Technical Support Analyst Remote JobsJunior Technical Support Analyst Remote Jobs in Georgia

Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Georgia?

The most popular types of Technical Support Analyst Remote jobs in Georgia are:

What cities in Georgia are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Georgia with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Technical Support Team Lead

Global-e

Atlanta, GA • On-site, Remote

Full-time

Re-posted 3 days ago

Job description

Description
Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities
  • Manage the application support engineers, providing line management, mentoring and engagement.
  • Establish work procedures and policies according to department standards.
  • Set, monitor, and manage team targets to ensure KPI and SLA achievement.
  • Ensure ticket queues are managed effectively across Zendesk and JIRA.
  • Raise support-related concerns, issues, and improvement feedback to management.
  • Promote self-service plans to reduce inbound ticket volume.
  • Provide technical support to customers and serve as an escalation point both internally and externally.
  • Handle any escalations that require immediate attention from management.
  • Work collaboratively and cross-functionally with other departments.
  • Present team performance reports and conduct team member performance evaluations.
  • Maximize productivity and ensure the team is highly motivated.

Requirements
  • 3+ years of experience in an Application Support Lead/Managerial role.
  • Experience in people management and technical direction.
  • Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
  • Experience in providing services to agreed SLA's/OLA's.
  • Experience in Problem and Incident Management according to ITIL standards.
  • Ability to work in a fast-paced environment.
  • Experience with managing root cause analysis and incident reports.
  • Excellent interpersonal and communication skills.
  • Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
  • Prior development experience or previous experience in an eCommerce environment is a strong advantage.

This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life

Apply