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Junior Technical Support Analyst Remote Jobs in Arizona

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

Arsenault Inc

Data Analyst (REMOTE)

Phoenix, AZ · Remote

$115K - $126K/yr

Ensures business data and analysis requirements are met by properly applying data concepts ... May provide informal assistance such as technical guidance, and/or training to coworkers. May ...

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

Epiq

Global Support Services Analyst

Phoenix, AZ · Remote

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. #LI-KS1 #LI-Remote The ...

Epiq

Global Support Services Analyst

Phoenix, AZ · On-site +1

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. #LI-KS1 #LI-Remote The ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... Excellent troubleshooting and analytical abilities. Ability to manage multiple priorities. Ability ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · On-site +1

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Must be authorized to work in the United States for any employer. #LI-MM2 #LI-Remote Your specific ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Must be authorized to work in the United States for any employer.#LI-MM2 #LI-Remote Your specific ...

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Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Arizona?

The most popular types of Technical Support Analyst Remote jobs in Arizona are:

What cities in Arizona are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Arizona with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Technical Support Senior Analyst

Scottsdale, AZ • On-site, Remote

10X Health System
Fitness and Sports Centers • 11 - 50 employees
Learn more about 10X Health Systemexternal

$85K - $95K/yr

Full-time

Posted 19 days ago

Job description

BASE COMPENSATION: $85,000 - $95,000 annually
WORKPLACE SETTING: Remote
POSITION SUMMARY
As the Technical Support Senior Analyst for 10X Health, you willbe responsible fordriving the evolution of our customer and patient wellness platforms. Your role will involve ensuring user productivity,maintainingclean customer data, and keeping integrated services running smoothly and securely. This position covers all aspects of escalated service support for customers, patients, and users across our wellness software platforms.
The ideal candidate will have an analytical mindset with a keen attention to detail anda strong desireto resolve user- and data-related issues across multiple complex systems. You will work with a cross-functional team, collaborating with stakeholders and users across the business toidentifyand fix root causes. Your contributions willoptimizetechnology usage, improve processes, and enhance the overall user experience.
ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.
The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.
OBJECTIVES
  • Own escalated helpdesk ticket management across classification, clarification, escalation, resolution, and communication for both IT and Customer/Operations queues.
  • Take ownership of vendor relationships on a defined progression - shadowing, then point-person with support, then independent ownership - including patch/update/releasecoordination
  • Maintain and evolve ticket categorization taxonomy, including Ticket Type and Problem/Known Error linkage, and partner with AI/automation initiatives to reduce manual work
  • Administer Jira Service Management (JSM) directly - workflows, fields, forms, automation rules, queue configuration, and user/agent provisioning - as the team's day-to-day system owner
  • Maintainaccurate, current documentation of technical processes, configurations, and issue-resolution procedures; contribute to Knowledge Base articles and SOPs
  • Implement andmaintaindata security measures in compliance with healthcare industry and data privacy regulations
  • Participate in quality assurance activities, including testing and validation of new or modified features and processes
  • Serve as a key stakeholder in the end-to-end software development lifecycle, ensuring high-quality,timelydelivery of solutions
  • Define and uphold SLAs with clear, proactive communication on status and resolution.
  • Mentor and coach Tier 1 team members on complex technical challenges; take initiative in running informal or structured 1:1s
  • Build and own reporting - synthesizing team activity into clear, leadership-ready summaries rather than raw status updates
  • Identifyrecurring problems, perform root causeanalysisand drive permanent fixes rather than repeated manual resolution - an automation-first mindset
  • Demonstrate sound judgment on when to escalate, when to decide independently, and when to loop in leadership
  • Other responsibilities asrequired
COMPETENCIES
  • Strong understanding of customer support principles in a modern technology ecosystem.
  • Excellent written and verbal communication; comfort adjusting tone and detail for technical peers vs.non-technicalaudiences
  • Analytical, data-driven approach to investigation, decision-making, and reporting
  • Demonstrated mentorship and collaborative negotiation skills
  • Comfort with ambiguity - this role's scope will evolve based on performance and organizational need
AI FLUENCY EXPECTATION
10X Health holds all technical roles to a baseline AI fluency bar ("Capable") as part of our current organizational goals - using AI tooperateat a meaningfully higher level in day-to-day work, not just experimenting with it occasionally. Because this role carries an explicit mandate to help scale Help Desk operations through automation, we're looking for someone who already operates above that baseline: someone who has built AI-assisted workflows - automated triage, drafted responses, self-service deflection - rather than only using AI for personal productivity.
EDUCATION & EXPERIENCE
  • 3-5+ years in a client/user-facing Software Support or Quality Assurance role
  • Hands-on Jira Service Management (JSM) administration experience - workflows, automation rules, fields/forms,queueand permission configuration - isrequired, not just end-user ticket experience
  • ITIL 4 certificationa strongplus; healthcare data privacy familiarity preferred
  • Prior experience owning a vendor relationship, leading projects, or informally mentoring teammates - even without a formal management title - is a strongplus
  • Bachelor's degree in a relevant field (computer science, healthcare management, or related discipline) preferred

PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods working on a computer and communicating with patients and team members
  • Ability to interact with patients virtually and occasionally in person
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].
NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
#LI-CM1 #LI-Remote

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