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Evening Technical Support Analyst Remote Jobs in Arizona

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical ... Excellent troubleshooting and analytical abilities. Ability to manage multiple priorities. Ability ...

Epiq

Global Support Services Analyst

Phoenix, AZ · Remote

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. #LI-KS1 #LI-Remote The ...

Epiq

Global Support Services Analyst

Phoenix, AZ · On-site +1

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. #LI-KS1 #LI-Remote The ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · On-site +1

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. The Compensation range for this ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. The Compensation range for this ...

Arsenault Inc

Data Analyst (REMOTE)

Phoenix, AZ · Remote

$115K - $126K/yr

Ensures business data and analysis requirements are met by properly applying data concepts ... May provide informal assistance such as technical guidance, and/or training to coworkers. May ...

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... cause analysis and support FSO repair activities through escalation closure. This role is ...

Amazon

Technical CS Associate, Blink

AZ · Remote

If so, then Blink's Customer Service (CS) Technical Support team would like to talk to you. Hours ... log analysis. This position affords a lot of personal growth opportunity. About the team Our ...

Amazon

Technical CS Associate, Blink

AZ · Remote

If so, then Blink's Customer Service (CS) Technical Support team would like to talk to you. Hours ... log analysis. This position affords a lot of personal growth opportunity. About the team Our ...

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Evening Technical Support Analyst Remote information

What is an evening technical support analyst remote?

An Evening Technical Support Analyst (Remote) is a professional who provides technical assistance and support to users during evening hours, often outside of standard business times. Their responsibilities typically include troubleshooting technical issues, resolving customer queries, and ensuring systems run smoothly after regular office hours. Working remotely, they use communication tools like phone, email, or chat to assist users with software, hardware, or network problems. This role is especially important for organizations that offer 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as an evening technical support analyst remote?

To thrive as an Evening Technical Support Analyst (Remote), you need strong problem-solving abilities, knowledge of IT systems, and typically a degree or certification in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and troubleshooting software/hardware issues is essential. Excellent communication, patience, and time management are standout soft skills for this role. These skills ensure quick, effective resolution of technical issues while maintaining customer satisfaction in a remote, often independent work environment.

What are the typical challenges faced by an evening technical support analyst remote, and how can they be managed?

Evening Technical Support Analysts working remotely often encounter challenges such as handling urgent technical issues with limited immediate escalation support and managing time zones with distributed teams or customers. Balancing clear communication and maintaining productivity during quieter evening hours can also be tricky. Proactively documenting solutions, leveraging collaboration tools, and staying connected with team members during overlap hours help in addressing these challenges effectively. Additionally, establishing a structured routine and dedicated workspace can improve focus and work-life balance.

What is the difference between Evening Technical Support Analyst Remote vs Night Technical Support Analyst Remote?

AspectEvening Technical Support Analyst RemoteNight Technical Support Analyst Remote
Work HoursEvening hours, typically 4 PM - 12 AMNight hours, typically 12 AM - 8 AM
Required SkillsTechnical troubleshooting, customer service, communication skillsTechnical troubleshooting, customer service, communication skills
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentRemote, support for clients during evening hoursRemote, support for clients during night hours

The main difference between an Evening Technical Support Analyst Remote and a Night Technical Support Analyst Remote lies in their working hours. Both roles require similar skills and certifications, focusing on technical troubleshooting and customer support in a remote setting. The choice depends on whether the candidate prefers evening or overnight shifts, but the job responsibilities and environment are largely comparable.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Arizona?

The most popular types of Technical Support Analyst Remote jobs in Arizona are:

What cities in Arizona are hiring for Evening Technical Support Analyst Remote jobs?

Cities in Arizona with the most Evening Technical Support Analyst Remote job openings:

Evening Technical Support Analyst Remote jobs near you

Technical Support Senior Analyst

10X Health System

Scottsdale, AZ • On-site, Remote

$85K - $95K/yr

Full-time

Posted 19 days ago

Job description

BASE COMPENSATION: $85,000 - $95,000 annually
WORKPLACE SETTING: Remote
POSITION SUMMARY
As the Technical Support Senior Analyst for 10X Health, you willbe responsible fordriving the evolution of our customer and patient wellness platforms. Your role will involve ensuring user productivity,maintainingclean customer data, and keeping integrated services running smoothly and securely. This position covers all aspects of escalated service support for customers, patients, and users across our wellness software platforms.
The ideal candidate will have an analytical mindset with a keen attention to detail anda strong desireto resolve user- and data-related issues across multiple complex systems. You will work with a cross-functional team, collaborating with stakeholders and users across the business toidentifyand fix root causes. Your contributions willoptimizetechnology usage, improve processes, and enhance the overall user experience.
ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.
The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.
OBJECTIVES
  • Own escalated helpdesk ticket management across classification, clarification, escalation, resolution, and communication for both IT and Customer/Operations queues.
  • Take ownership of vendor relationships on a defined progression - shadowing, then point-person with support, then independent ownership - including patch/update/releasecoordination
  • Maintain and evolve ticket categorization taxonomy, including Ticket Type and Problem/Known Error linkage, and partner with AI/automation initiatives to reduce manual work
  • Administer Jira Service Management (JSM) directly - workflows, fields, forms, automation rules, queue configuration, and user/agent provisioning - as the team's day-to-day system owner
  • Maintainaccurate, current documentation of technical processes, configurations, and issue-resolution procedures; contribute to Knowledge Base articles and SOPs
  • Implement andmaintaindata security measures in compliance with healthcare industry and data privacy regulations
  • Participate in quality assurance activities, including testing and validation of new or modified features and processes
  • Serve as a key stakeholder in the end-to-end software development lifecycle, ensuring high-quality,timelydelivery of solutions
  • Define and uphold SLAs with clear, proactive communication on status and resolution.
  • Mentor and coach Tier 1 team members on complex technical challenges; take initiative in running informal or structured 1:1s
  • Build and own reporting - synthesizing team activity into clear, leadership-ready summaries rather than raw status updates
  • Identifyrecurring problems, perform root causeanalysisand drive permanent fixes rather than repeated manual resolution - an automation-first mindset
  • Demonstrate sound judgment on when to escalate, when to decide independently, and when to loop in leadership
  • Other responsibilities asrequired
COMPETENCIES
  • Strong understanding of customer support principles in a modern technology ecosystem.
  • Excellent written and verbal communication; comfort adjusting tone and detail for technical peers vs.non-technicalaudiences
  • Analytical, data-driven approach to investigation, decision-making, and reporting
  • Demonstrated mentorship and collaborative negotiation skills
  • Comfort with ambiguity - this role's scope will evolve based on performance and organizational need
AI FLUENCY EXPECTATION
10X Health holds all technical roles to a baseline AI fluency bar ("Capable") as part of our current organizational goals - using AI tooperateat a meaningfully higher level in day-to-day work, not just experimenting with it occasionally. Because this role carries an explicit mandate to help scale Help Desk operations through automation, we're looking for someone who already operates above that baseline: someone who has built AI-assisted workflows - automated triage, drafted responses, self-service deflection - rather than only using AI for personal productivity.
EDUCATION & EXPERIENCE
  • 3-5+ years in a client/user-facing Software Support or Quality Assurance role
  • Hands-on Jira Service Management (JSM) administration experience - workflows, automation rules, fields/forms,queueand permission configuration - isrequired, not just end-user ticket experience
  • ITIL 4 certificationa strongplus; healthcare data privacy familiarity preferred
  • Prior experience owning a vendor relationship, leading projects, or informally mentoring teammates - even without a formal management title - is a strongplus
  • Bachelor's degree in a relevant field (computer science, healthcare management, or related discipline) preferred

PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods working on a computer and communicating with patients and team members
  • Ability to interact with patients virtually and occasionally in person
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].
NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
#LI-CM1 #LI-Remote

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