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Junior Help Desk Jobs in Springfield, VA (NOW HIRING)

SAIC

Service Desk Agent

Washington, DC · On-site

$40K/yr

The DOT junior agent is the first line of contact with the DOT customer base. This role may not be ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

Maximus

Junior CIC Analyst

VA · On-site +1

General information Job Posting Title Junior CIC Analyst Date Thursday, June 4, 2026 City Remote ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

Provides guidance to Junior level agents * Ability to serve as SD Team Lead when Key Service Desk Lead's is not present Requirements * Active TS/SCI security clearance and ability to obtain and ...

Puyenpa

Junior Server Administrator

Arlington, VA · On-site

... help desk etc. * Support the integrate platform servers in small team and mission planning systems ... Junior * Experience: 1 year IT Server Administration experience. * Experience Needed: Azure Cloud ...

Puyenpa

Junior Server Administrator

Washington, DC · On-site

... help desk etc. * Support the integrate platform servers in small team and mission planning systems ... Junior * Experience: 1 year IT Server Administration experience. * Experience Needed: Azure Cloud ...

ASM Research

Service Desk Agent Junior

Alexandria, VA · On-site

Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs) * Provide customer onboarding and offboarding. * Provide ...

ECS

Junior Power Apps Developer

Arlington, VA · On-site

$65K - $85K/yr

Everforth ECS is seeking a Junior Power Apps Developer to work in a hybrid schedule in our ... This is not an internal IT support or help desk role . Key Responsibilities: App Development ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

Fulltime, Contractor Position Summary We are seeking a motivated Junior Service Desk Technician to ... As the first point of contact for all IT inquiries, you will help resolve technical issues related ...

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

Full‑time, Contractor Position Summary We are seeking a motivated Junior Service Desk Technician ... As the first point of contact for all IT inquiries, you will help resolve technical issues related ...

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All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Springfield, VA

Junior Help Desk information

See Springfield, VA salary details

$15

$22

$34

How much do junior help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for junior help desk in Springfield, VA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Springfield, VA?

The most popular types of Help Desk jobs in Springfield, VA are:

What are popular job titles related to Junior Help Desk jobs in Springfield, VA?

For Junior Help Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Springfield, VA look for?

The top searched job categories for Junior Help Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Junior Help Desk jobs?

Cities near Springfield, VA with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, 1% Temporary, and 6% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,636 per year, or $22.4 per hour.

Service Desk Agent

SAIC

Washington, DC • On-site

$40K/yr

Full-time

Posted 23 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description

Job Description
Description
SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.
This role may not be immediately available.
As such the agent is responsible for:
  • The creation of Interactions and Incidents.
  • Provide basic technical and process assistance over the Phone and via Email.
  • Provide friendly, courteous support of all DOT employees and contractors.
  • Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
  • As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.
  • Shifts are M-F 7am-7pm EST.
Responsibilities:
  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
  • Researches customer concerns and find appropriate resolutions.
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
  • Other duties as assigned.

Qualifications
Requirements:
  • High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.
  • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
  • Must be willing to work effectively within a team environment in a fast-paced support role.
  • Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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