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Jr Help Desk Specialist Jobs (NOW HIRING)

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Indigo IT

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.

Chenega MIOS

Help Desk Specialist

Orlando, FL · On-site

Help Desk Specialist Orlando, FL (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

360 IT Professionals

Help Desk Specialist

Radnor, PA

Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous IT Service Desk experience including: * Experience investigating and supporting end user technology ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

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Jr Help Desk Specialist information

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How much do jr help desk specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for jr help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a Jr Help Desk Specialist do?

A Jr Help Desk Specialist provides technical support to users by troubleshooting hardware and software issues, answering questions, and resolving problems related to computer systems and applications. They often respond to help desk tickets, assist with password resets, and guide users through basic technical procedures. This entry-level role is essential for ensuring smooth IT operations and often serves as a starting point for a career in information technology.

What are the key skills and qualifications needed to thrive as a Jr Help Desk Specialist?

To thrive as a Jr Help Desk Specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills are crucial to ensure timely technical support and maintain smooth IT operations within an organization.

What are some of the most common challenges faced by Jr Help Desk Specialists, and how can they overcome them?

Jr Help Desk Specialists often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To overcome these hurdles, it's helpful to develop strong organizational skills, leverage internal knowledge bases, and continually expand technical expertise through training and mentorship. Building good rapport with colleagues and staying proactive in learning can also make navigating these challenges easier and more rewarding.

What is the difference between Jr Help Desk Specialist vs Help Desk Technician?

AspectJr Help Desk SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Help Desk certificationsCompTIA A+, ITIL, Help Desk certifications
Work EnvironmentHelp desk support, troubleshooting, user assistanceTechnical support, issue resolution, customer service
Employer & Industry UsageIT support teams in various industriesIT support roles across organizations
Common Search & ComparisonYesYes

The Jr Help Desk Specialist and Help Desk Technician roles both involve providing technical support and troubleshooting for users. The main differences are that the Jr Help Desk Specialist is often an entry-level position with a focus on basic support tasks, while the Help Desk Technician may handle more complex issues and require additional certifications. Both roles are essential in IT support teams across industries and are frequently compared by job seekers seeking entry-level IT support positions.

Is help desk a good entry-level IT job?

A help desk position is a common entry-level IT job that provides foundational experience in troubleshooting, customer service, and technical support. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What cities are hiring for Jr Help Desk Specialist jobs?

Cities with the most Jr Help Desk Specialist job openings:

What states have the most Jr Help Desk Specialist jobs?

States with the most job openings for Jr Help Desk Specialist jobs include:

Jr Help Desk Specialist jobs near you

Help Desk Specialist

Chronos Operations, LLC

Orlando, FL

Full-time

Re-posted 18 days ago

Job description

Overview
Join Our Talent Network
Stay connected. Explore future opportunities. Engage on your terms.
Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting- Contingent upon position availability and completion of the BI process.
Help Desk Specialist
Orlando, FL (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service.
Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ year of IT Help Desk or Technical Customer Support experience.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
  • CompTIA A+ or similar IT certification.
  • Bilingual (English/Spanish) preferred, specific vacancies may require bilingual abilities
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:
  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect.
  • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift, 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chronos Operations, LLC
Teleworking Permitted?
Yes
Teleworking Details
Remote within 1 hour of commute to site location.
Estimated Salary/Wage
Up to USD $17.00/Hr.

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