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Jr Help Desk Specialist Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

company652

Help Desk Specialist

Wallingford, CT · On-site

The Help Desk Specialist provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

Rare Editions

Help Desk Specialist

Amelia Court House, VA · On-site

$45K - $55K/yr

IT Help Desk Specialist I Star Children's Dress Company, Inc. Location: 9120 Pridesville Road, Amelia, VA 23002 Schedule: Monday-Friday, 8:00 AM-4:00 PM Position Type: Full-Time, On-Site Reports To:

S2Technologies

Help Desk Specialist

Washington, DC

Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Help Desk Specialist IHHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware ...

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S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

ManTech

Help Desk Specialist

Annapolis Junction, MD

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

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Jr Help Desk Specialist information

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How much do jr help desk specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for jr help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a Jr Help Desk Specialist do?

A Jr Help Desk Specialist provides technical support to users by troubleshooting hardware and software issues, answering questions, and resolving problems related to computer systems and applications. They often respond to help desk tickets, assist with password resets, and guide users through basic technical procedures. This entry-level role is essential for ensuring smooth IT operations and often serves as a starting point for a career in information technology.

What are the key skills and qualifications needed to thrive as a Jr Help Desk Specialist?

To thrive as a Jr Help Desk Specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills are crucial to ensure timely technical support and maintain smooth IT operations within an organization.

What are some of the most common challenges faced by Jr Help Desk Specialists, and how can they overcome them?

Jr Help Desk Specialists often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To overcome these hurdles, it's helpful to develop strong organizational skills, leverage internal knowledge bases, and continually expand technical expertise through training and mentorship. Building good rapport with colleagues and staying proactive in learning can also make navigating these challenges easier and more rewarding.

What is the difference between Jr Help Desk Specialist vs Help Desk Technician?

AspectJr Help Desk SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Help Desk certificationsCompTIA A+, ITIL, Help Desk certifications
Work EnvironmentHelp desk support, troubleshooting, user assistanceTechnical support, issue resolution, customer service
Employer & Industry UsageIT support teams in various industriesIT support roles across organizations
Common Search & ComparisonYesYes

The Jr Help Desk Specialist and Help Desk Technician roles both involve providing technical support and troubleshooting for users. The main differences are that the Jr Help Desk Specialist is often an entry-level position with a focus on basic support tasks, while the Help Desk Technician may handle more complex issues and require additional certifications. Both roles are essential in IT support teams across industries and are frequently compared by job seekers seeking entry-level IT support positions.

Is help desk a good entry-level IT job?

A help desk position is a common entry-level IT job that provides foundational experience in troubleshooting, customer service, and technical support. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What cities are hiring for Jr Help Desk Specialist jobs?

Cities with the most Jr Help Desk Specialist job openings:

What states have the most Jr Help Desk Specialist jobs?

States with the most job openings for Jr Help Desk Specialist jobs include:

Jr Help Desk Specialist jobs near you

Help Desk Specialist

Power3 Solutions

Fort George G Meade, MD • On-site

Full-time

Re-posted 13 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:
  • TS/SCI with Polygraph
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.
Power3 Solutions
Partnering with federal, state, and local organizations to bring the best talent to the right roles.
https://power3.com/
power3@power3.com
https://www.linkedin.com/company/power3-solutions

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