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Jr Help Desk Specialist Jobs (NOW HIRING)

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware ...

New

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and ...

CACI

Help Desk Specialist

Fort George G Meade, MD

$72K - $149K/yr

Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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Jr Help Desk Specialist information

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How much do jr help desk specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for jr help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does a Jr Help Desk Specialist do?

A Jr Help Desk Specialist provides technical support to users by troubleshooting hardware and software issues, answering questions, and resolving problems related to computer systems and applications. They often respond to help desk tickets, assist with password resets, and guide users through basic technical procedures. This entry-level role is essential for ensuring smooth IT operations and often serves as a starting point for a career in information technology.

What are the key skills and qualifications needed to thrive as a Jr Help Desk Specialist?

To thrive as a Jr Help Desk Specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and basic networking concepts, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills are crucial to ensure timely technical support and maintain smooth IT operations within an organization.

What are some of the most common challenges faced by Jr Help Desk Specialists, and how can they overcome them?

Jr Help Desk Specialists often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To overcome these hurdles, it's helpful to develop strong organizational skills, leverage internal knowledge bases, and continually expand technical expertise through training and mentorship. Building good rapport with colleagues and staying proactive in learning can also make navigating these challenges easier and more rewarding.

What is the difference between Jr Help Desk Specialist vs Help Desk Technician?

AspectJr Help Desk SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Help Desk certificationsCompTIA A+, ITIL, Help Desk certifications
Work EnvironmentHelp desk support, troubleshooting, user assistanceTechnical support, issue resolution, customer service
Employer & Industry UsageIT support teams in various industriesIT support roles across organizations
Common Search & ComparisonYesYes

The Jr Help Desk Specialist and Help Desk Technician roles both involve providing technical support and troubleshooting for users. The main differences are that the Jr Help Desk Specialist is often an entry-level position with a focus on basic support tasks, while the Help Desk Technician may handle more complex issues and require additional certifications. Both roles are essential in IT support teams across industries and are frequently compared by job seekers seeking entry-level IT support positions.

Is help desk a good entry-level IT job?

A help desk position is a common entry-level IT job that provides foundational experience in troubleshooting, customer service, and technical support. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What cities are hiring for Jr Help Desk Specialist jobs?

Cities with the most Jr Help Desk Specialist job openings:

What states have the most Jr Help Desk Specialist jobs?

States with the most job openings for Jr Help Desk Specialist jobs include:

Jr Help Desk Specialist jobs near you

Help Desk Specialist

HHM CPAs

Pensacola, FL • On-site

$52K - $55K/yr

Full-time

Posted 9 days ago

Job description

Help Desk Specialist I
HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware, software, and application issues; assisting with onboarding and offboarding activities; and delivering responsive, professional customer service that supports daily business operations.
This role is onsite in Pensacola, FL.
Essential Duties and Responsibilities
  • Provide first-level support for desktops, laptops, printers, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Assist with user account administration in Active Directory and Microsoft Entra ID.
  • Support password resets, multi-factor authentication, and basic security requests.
  • Configure and deploy computers and mobile devices.
  • Assist with onboarding and offboarding processes.
  • Support printers, scanners, and document management systems.
  • Escalate complex issues to senior IT staff or third-party vendors when appropriate.
  • Maintain accurate documentation of incidents and resolutions.
  • Participate in an after-hours on-call support rotation during the firm's busy tax season, January through April 15, to provide technical assistance as needed and help ensure continuity of operations.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 1-3 years of experience in a help desk or technical support role.
  • Strong customer service and communication skills.
  • Ability to prioritize tasks, follow procedures, and work independently when needed.

Preferred Qualifications
  • Experience working in a professional services environment.

Technical Skills
Required
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10 and Windows 11
  • Active Directory and Microsoft Entra ID
  • Microsoft Intune fundamentals
  • Hardware and software troubleshooting
  • Printer and scanner support
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Multi-factor authentication and account security
  • Remote support tools

Preferred
  • Experience supporting Azure Virtual Desktop
  • Experience with CCH Axcess, SafeSend, or other tax and accounting applications
  • Knowledge of PowerShell fundamentals
  • Experience with Mimecast email security
  • Experience with ticketing systems and IT documentation platforms
  • Familiarity with endpoint protection solutions such as SentinelOne
  • Industry-recognized IT certifications are a plus but are not required

Desired Characteristics
  • Strong customer service mindset.
  • Professional demeanor and excellent communication skills.
  • High attention to detail and organization.
  • Ability to learn new technologies quickly.
  • Team-oriented with a willingness to assist others.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to prioritize and manage multiple tasks effectively.
  • Ability to work independently with minimal supervision when appropriate.
  • Willingness to provide dependable support to employees during peak tax season.

Work Environment and Physical Requirements
  • Ability to lift, move, and set up computer equipment, monitors, printers, and related peripherals as needed.
  • Ability to sit, stand, bend, kneel, or crawl under desks and workstations when troubleshooting or installing equipment.
  • This role is primarily office-based and requires regular on-site support for employees, equipment, and firm technology needs.

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