Joco Jobs (NOW HIRING)

The Business Process Analyst (BPA) supports organizational transformation by evaluating business operations, improving workflows, and helping strategic initiatives move from planning through implementation. This role combines process improvement, performance monitoring, project coordination, change management, and stakeholder engagement to drive efficient and sustainable operational improvements.

As a Business Process Analyst, you will:

• Assess business processes using stakeholder input, workflow evaluation, data analysis, gap assessments, and root cause techniques.
• Design current- and future-state workflows and create supporting materials such as SOPs, business requirements, implementation documents, and executive reports.
• Use Lean Six Sigma and other improvement methodologies to uncover inefficiencies, eliminate unnecessary steps, and recommend practical operational enhancements.
• Coordinate strategic initiatives by maintaining project plans, milestones, deliverables, action items, risks, and performance measures.
• Build dashboards, KPIs, and reporting tools that provide leadership with visibility into initiative performance and outcomes.
• Evaluate proposed operational changes through feasibility, risk, and optimization analysis before implementation.
• Facilitate meetings, workshops, and cross-functional discussions while communicating recommendations and decisions to both technical and non-technical stakeholders.
• Assist with change adoption, stakeholder readiness, implementation activities, and long-term sustainability of approved improvements.

• Master’s degree in Business Administration or Health Administration preferred
• 3-5 years of business analyst experience, with experience in government, healthcare, finance, regulatory, or other service-oriented environments preferred
• Lean Six Sigma, project management, change management, business analysis, or comparable professional certification or training preferred
• Background in business analysis, process improvement, project management, performance management, or a closely related discipline
• Experience supporting strategic initiatives, organizational change, or large-scale improvement programs
• Strong analytical and problem-solving capabilities with experience translating complex findings into actionable recommendations
• Demonstrated ability to develop process maps, SOPs, dashboards, executive reports, performance measures, or implementation materials
• Proficiency with Microsoft Excel, Word, PowerPoint, and Teams; familiarity with Power BI or comparable reporting platforms is beneficial
• Strong written and verbal communication, facilitation, organization, and stakeholder-management skills

• Roadblocks don’t intimidate you. You understand how to successfully evaluate problems and develop appropriate solutions.
• You can grasp complex subjects and effectively strategize how to achieve optimal results.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.