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Jcpenney Customer Service Jobs (NOW HIRING)

JCPenney

NY · On-site

$45.85/hr

Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage. Customer Service * Greets every guest with warmth and professionalism, creating a welcoming and ...

JCPenney

Omni Associate - Oakdale Mall

Johnson City, NY · On-site

$14 - $19.25/hr

... customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the following: \t * Work experience ...

JCPenney

Omni Associate - Aviation Mall

Queensbury, NY · On-site

$14.50 - $20/hr

... customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, associates in this role will possess the following: \t * Work experience ...

JCPenney

Salon Customer Experience Specialist

Rolla, MO · On-site

$42.98/hr

Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage. Customer Service * Greets every guest with warmth and professionalism, creating a welcoming and ...

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How much do jcpenney customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for jcpenney customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a JCPenney customer service representative?

JCPenney Customer Service representatives are employees responsible for assisting customers with their shopping experience, handling inquiries, processing returns and exchanges, and resolving issues related to orders or store services. They work both in-store and through online or phone support, ensuring customers receive helpful and friendly service. Their goal is to create a positive experience that encourages customers to return to JCPenney for future shopping needs.

What are some common challenges JCPenney customer service associates face, and how can they overcome them?

JCPenney Customer Service Associates often encounter challenges such as handling difficult customer interactions, managing high volumes during peak shopping times, and staying updated with store promotions and policies. Overcoming these challenges requires strong communication skills, patience, and adaptability. Team members typically support each other by sharing information and strategies, and ongoing training helps associates stay prepared for various customer situations. Building rapport with customers and maintaining a positive attitude are key to delivering excellent service.

What are the key skills and qualifications needed to thrive as a JCPenney customer service representative, and why are they important?

To excel as a JCPenney Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and customer management software is typically required. Outstanding problem-solving abilities, patience, and a friendly demeanor help you stand out in this role. These skills ensure efficient service, customer satisfaction, and a positive shopping experience, which are crucial for store success.

What is the difference between Jcpenney Customer Service vs Jcpenney Sales Associate?

AspectJcpenney Customer ServiceJcpenney Sales Associate
Primary RoleAssist customers with inquiries, returns, and service issuesAssist customers with product selection and sales
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales techniques, communication
Work EnvironmentCustomer service counters, checkout areasSales floors, fitting rooms, checkout
CredentialsHigh school diploma often preferred, customer service experienceHigh school diploma, sales experience beneficial

Jcpenney Customer Service roles focus on assisting customers with service-related needs, while Jcpenney Sales Associates primarily engage in selling products and helping customers find items. Both roles require strong communication skills and a customer-focused approach, but their daily tasks differ in focus and environment.

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Jcpenney Customer Service jobs near you
Infographic showing various Jcpenney Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Assistant Manager Customer Experience

JCPenney

Albuquerque, NM • On-site

$43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Model, coach, and hold team members accountable for delivering outstanding customer service.

  • Source, screen, and partner with store leadership to hire and train staff, oversee payroll, and ensure effective scheduling.

  • Oversee store operations including pricing, signing processes, stockroom organization, and logistics to meet productivity and safety goals.

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 683 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Overview
As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities:
  • Customer Service and Sales-Models, coaches, and holds team accountable for outstanding customer serviceLeads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager's and supervisor's ability to execute and develop their own respective teams, and that associates are focused on the right priorities
  • Human Resources/Talent Management- Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes.Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader. Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged.
  • Store Operations- Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work.Establishes and maintainsstockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).

Core Competencies & Accomplishments:
To achieve success at JCPenney, a manager will possess the following competencies:
  • Prioritizes Customers: Puts customer needs first and prioritizes what matters most to them. Identifies and removes barriers to provide excellent service and experiences.
  • Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
  • Produces Results: Demonstrates a sense of urgency to act decisively and quickly while establishing aggressive goals and takes appropriate risks to achieve results.
  • Works Collaboratively:Collaborates cross-functionally by sharing information, seeking input from diverse perspectives, and working towards shared goals.
  • Work experience- Minimum of 2 years retail leadership experience
  • Education- bachelor's degree or equivalent work experience

What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.myjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $43,400.00 - USD $62,000.00 /Yr.

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