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Jcpenney Customer Service Jobs (NOW HIRING)

JCPenney

Ast Mgr Customer Experience

Elmhurst, NY · On-site

$52K/yr

Primary Responsibilities: • Customer Service and Sales-Models, coaches, and holds team ... Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today ...

JCPenney

Omnichannel Associate - Northshore Mall

Peabody, MA · On-site

$15.50 - $19.38/hr

Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding ... JCPenney is the shopping destination for diverse, working American families. With inclusivity at ...

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JCPenney

Sales Floor Associate

Roseville, MI · On-site

$13.75 - $17.19/hr

Well.being a Sales Floor Associate at JCPenney might be the position for you! Primary Responsibilities: * Customer Service & Sales * Greets and assists customers in finding products and delivers ...

JCPenney

Assistant Merchandise Manager

Orlando, FL · On-site

$43K/yr

... engagement, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, a manager will possess the following competencies:

JCPenney

Cashier - West County Ctr

Saint Louis, MO · On-site

$15 - $18.75/hr

Customer Service & Sales - Greets and assists customers while providing excellent customer service ... JCPenney is the shopping destination for diverse, working American families. With inclusivity at ...

New

JCPenney

Cashier - Teas Crossing

Conroe, TX · On-site

$12 - $15/hr

Customer Service & Sales - Greets and assists customers while providing excellent customer service ... JCPenney is the shopping destination for diverse, working American families. With inclusivity at ...

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Jcpenney Customer Service information

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How much do jcpenney customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for jcpenney customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Jcpenney Customer Service vs Jcpenney Sales Associate?

AspectJcpenney Customer ServiceJcpenney Sales Associate
Primary RoleAssist customers with inquiries, returns, and service issuesAssist customers with product selection and sales
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales techniques, communication
Work EnvironmentCustomer service counters, checkout areasSales floors, fitting rooms, checkout
CredentialsHigh school diploma often preferred, customer service experienceHigh school diploma, sales experience beneficial

Jcpenney Customer Service roles focus on assisting customers with service-related needs, while Jcpenney Sales Associates primarily engage in selling products and helping customers find items. Both roles require strong communication skills and a customer-focused approach, but their daily tasks differ in focus and environment.

What are JCPenney Customer Service representatives?

JCPenney Customer Service representatives are employees responsible for assisting customers with their shopping experience, handling inquiries, processing returns and exchanges, and resolving issues related to orders or store services. They work both in-store and through online or phone support, ensuring customers receive helpful and friendly service. Their goal is to create a positive experience that encourages customers to return to JCPenney for future shopping needs.

How hard is it to get hired at JCPenney?

Getting hired at JCPenney as a customer service associate typically involves submitting an application online or in-store, followed by an interview. The hiring process can be competitive, and previous retail or customer service experience may improve chances, but the process is generally straightforward for entry-level positions.

What does JCPenney pay an hour?

JCPenney customer service associates typically earn around $10 to $13 per hour, depending on location and experience. Starting pay may be lower for entry-level positions, and employees often receive additional benefits such as employee discounts and flexible schedules.

Do JCPenney get paid weekly?

JCPenney customer service associates are typically paid on a biweekly basis, meaning they receive their paycheck every two weeks. Payment schedules can vary by location and employment status, so employees should confirm with their store or HR department for specific details.

What are some common challenges JCPenney Customer Service Associates face, and how can they overcome them?

JCPenney Customer Service Associates often encounter challenges such as handling difficult customer interactions, managing high volumes during peak shopping times, and staying updated with store promotions and policies. Overcoming these challenges requires strong communication skills, patience, and adaptability. Team members typically support each other by sharing information and strategies, and ongoing training helps associates stay prepared for various customer situations. Building rapport with customers and maintaining a positive attitude are key to delivering excellent service.

What are the key skills and qualifications needed to thrive as a JCPenney Customer Service Representative, and why are they important?

To excel as a JCPenney Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and customer management software is typically required. Outstanding problem-solving abilities, patience, and a friendly demeanor help you stand out in this role. These skills ensure efficient service, customer satisfaction, and a positive shopping experience, which are crucial for store success.

What is the minimum pay at JCPenney?

The minimum pay for JCPenney customer service associates typically starts at the federal minimum wage, which is $7.25 per hour, but many locations offer higher starting wages ranging from $9 to $12 per hour depending on experience and location. Pay rates may also increase with tenure and performance, and some stores offer additional benefits.
More about Jcpenney Customer Service jobs
What cities are hiring for Jcpenney Customer Service jobs? Cities with the most Jcpenney Customer Service job openings:
What states have the most Jcpenney Customer Service jobs? States with the most job openings for Jcpenney Customer Service jobs include:
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Jcpenney Customer Service jobs near you
Infographic showing various Jcpenney Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ast Mgr Customer Experience

Ast Mgr Customer Experience

JCPenney

Elmhurst, NY • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Overview
As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities:
• Customer Service and Sales-Models, coaches, and holds team accountable for outstanding customer service. Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager's and supervisor's ability to execute and develop their own respective teams, and that associates are focused on the right priorities
• Human Resources/Talent Management- Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes. Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader. Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged.
• Store Operations- Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work. Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.
ABOUT CATALYST BRANDS
Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica.
Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond.
For more information, visit catalystbrands.com
Pay Range
USD $52,080.00 - USD $74,400.00 /Yr.

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