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Javascript Support Engineer Jobs (NOW HIRING)

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

Eon

Senior Support Engineer

Senior Support Engineer Company Overview At Eon, we're transforming cloud backups into useful ... Go, Python, JavaScript * Proficiency with command-line tools and Linux operating system ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

$100 - $125/hr

Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

Itron, Inc.

Technical Support Engineer

Chicago, IL

Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX ... Knowledge of scripting languages such as Groovy, JavaScript, or Python is a plus. * Basic ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA · On-site

Weve supported some of the worlds most watched productions and live events in sports, entertainment ... JavaScript, Python, or other programming language is a plus Prior experience with SMPTE-2110 and ...

Sauce Labs Inc.

Customer Support Engineer

Boston, MA · On-site

$80K - $93K/yr

Our support engineers field questions and problems that arise. The issues that come to us are often ... Javascript, Python, Ruby, PHP, Java, C# * Knowledge of HTML, CSS, Javascript (expect a take-home ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site

$100 - $125/hr

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our ... Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript ...

Factory

Technical Support Engineer

San Francisco, CA · On-site

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support ... Go, Java, C++, or JavaScript/Node.js. • Experience administering large-scale production ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with ...

McKesson

Software Support Engineer

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ... The successful candidate will possess a strong background in Python, SQL, JavaScript, PHP and cloud ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ... The successful candidate will possess a strong background in Python, SQL, JavaScript, PHP and cloud ...

McKesson

Software Support Engineer

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ... The successful candidate will possess a strong background in Python, SQL, JavaScript, PHP and cloud ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this ... The successful candidate will possess a strong background in Python, SQL, JavaScript, PHP and cloud ...

Duda

Technical Support Engineer

Louisville, CO · On-site

$60K - $75K/yr

Position Title: Technical Support Engineer Reports to: VP, Customer Success Office Location ... Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs

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Javascript Support Engineer information

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How much do javascript support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for javascript support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a Javascript support engineer do?

A Javascript Support Engineer is responsible for troubleshooting, diagnosing, and resolving technical issues related to JavaScript code in web applications. They work with clients or internal teams to address bugs, optimize performance, and ensure the smooth functioning of JavaScript-based features. Their role often involves providing technical documentation, collaborating with developers, and sometimes contributing code fixes or enhancements. Strong problem-solving skills, a deep understanding of JavaScript, and excellent communication abilities are essential for this position.

What are the key skills and qualifications needed to thrive as a Javascript support engineer?

To thrive as a Javascript Support Engineer, you need strong proficiency in JavaScript, troubleshooting expertise, and a solid understanding of web technologies, typically backed by a degree in computer science or related experience. Familiarity with debugging tools, ticketing systems like Jira, and source control platforms such as Git is crucial. Excellent communication, problem-solving abilities, and a customer-focused attitude distinguish top performers in this role. These skills ensure effective resolution of technical issues, high-quality user support, and smooth collaboration with development teams.

What are some common challenges faced by Javascript support engineers when troubleshooting customer issues?

JavaScript Support Engineers often encounter issues that stem from differences in browsers, frameworks, or integration environments, which can make reproducing and diagnosing problems complex. Additionally, communicating technical solutions to non-technical users or stakeholders can be challenging, requiring clear explanations and patience. The role also involves balancing multiple tickets or requests simultaneously, prioritizing urgent issues while maintaining high-quality support. Collaboration with development and QA teams is frequent, as escalated issues may require deeper investigation or bug fixes.

What is the difference between Javascript Support Engineer vs Javascript Developer?

AspectJavascript Support EngineerJavascript Developer
Primary RoleProvides technical support, troubleshooting, and issue resolution for JavaScript applicationsDesigns, develops, and implements JavaScript code and applications
Required SkillsJavaScript, troubleshooting, communication, customer supportJavaScript, coding, software development, problem-solving
Work EnvironmentSupport teams, client-facing roles, technical help desksDevelopment teams, coding environments, project-based work
CertificationsJavaScript certifications, support or help desk certificationsJavaScript programming certifications, software development credentials

While both roles require JavaScript knowledge, a Javascript Support Engineer focuses on troubleshooting and supporting existing applications, whereas a Javascript Developer primarily designs and builds new JavaScript solutions. The support role emphasizes communication and problem-solving skills, while development emphasizes coding and software design.

What are popular job titles related to Javascript Support Engineer jobs?

For Javascript Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Javascript Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer

Chicago, IL • On-site

Itron, Inc.
Utilities • 5 - 10K employees
Learn more about Itron, Inc.external

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Lead, coach, and develop a team of Technical Support Engineers to ensure high performance and collaboration.

  • Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms, hardware, networking, APIs, and data management.

  • Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.

Itron rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

114th of 161 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise with people leadership, serving as a senior escalation resource while driving service excellence, team development, and cross-functional collaboration across Support, Product, Engineering, and Customer Success.
The ideal candidate is a customer-focused leader who excels at solving complex technical challenges, mentoring team members, and fostering a collaborative, inclusive culture. They are accountable for operational results, agile in responding to customer and business needs, and committed to continuously improving support processes and the overall customer experience.
Duties & Responsibilities
  • Lead, coach, and develop a team of Technical Support Engineers, fostering a collaborative, inclusive, and high-performing work environment.
  • Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms (iOS and Android), hardware, networking, APIs, and data management.
  • Provide real-time customer support through phone, email, and other communication channels while ensuring adherence to established Service Level Agreements (SLAs).
  • Champion a customer-centric approach by resolving issues efficiently, proactively identifying customer needs, and building trusted relationships with utility clients.
  • Guide team members through advanced troubleshooting techniques and support skills development through mentoring, coaching, and knowledge sharing.
  • Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.
  • Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data to identify root causes and coordinate escalations when necessary.
  • Partner with Product, Engineering, Customer Success, and other stakeholders to investigate defects, validate fixes, and communicate customer feedback.
  • Drive continuous process improvement initiatives by identifying trends, recommending solutions, and implementing best practices that reduce recurring incidents.
  • Ensure the creation, maintenance, and enhancement of knowledge base articles, troubleshooting guides, FAQs, and operational runbooks.
  • Support onboarding and training programs for new team members, creating opportunities for professional growth and career development.
  • Monitor team performance metrics, workflow efficiency, and customer satisfaction indicators to support operational excellence.
  • Promote accountability, transparency, and effective communication across the support organization.
  • Stay informed about industry trends, utility workflows, product enhancements, and emerging technologies to help drive innovation within the support function.
  • Contribute to strategic planning and operational initiatives that support organizational growth and customer success.

Required Skills & Experience
  • Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience.
  • 5+ years of experience in Technical Support, Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.
  • Fluent in English and Spanish.
  • 1+ years of experience leading, mentoring, coaching, or coordinating technical support teams.
  • Strong technical expertise supporting application software, hardware, networking, APIs, mobile operating systems, and customer-facing technology solutions.
  • Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile Device Management (MDM) tools, and end-user data issues.
  • Proficiency working with APIs and API testing tools such as Postman.
  • Experience reviewing logs, system diagnostics, browser developer tools, and other technical troubleshooting resources.
  • Working knowledge of database concepts and the ability to utilize SQL queries for troubleshooting purposes.
  • Experience with customer support platforms and ticketing systems such as Zendesk, Jira, or similar tools.
  • Demonstrated ability to manage complex customer situations, facilitate issue resolution, and de-escalate challenging interactions.
  • Strong analytical, problem-solving, and decision-making skills with a focus on identifying root causes and implementing sustainable solutions.
  • Excellent written, verbal, and interpersonal communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
  • Ability to prioritize competing demands and thrive in a fast-paced, high-volume support environment.
  • Strong organizational skills, attention to detail, and commitment to delivering high-quality outcomes.
  • Proven ability to work independently while effectively collaborating across teams and departments.

Preferred Skills & Experience
  • Experience supporting customers within the gas, electric utility, energy, or infrastructure industries.
  • Familiarity with GIS, mapping technologies, spatial data systems, and field workforce solutions.
  • Previous experience leading support operations in a SaaS environment serving enterprise customers.
  • Experience developing onboarding programs, training materials, or technical enablement initiatives.
  • Knowledge of support operations metrics, SLA management, workforce planning, and service improvement methodologies.
  • Demonstrated success identifying support trends and driving product, process, or workflow improvements.
  • Experience collaborating with Product and Engineering teams in agile development environments.
  • Technical certifications related to customer support, IT service management, cloud technologies, mobile device administration, or networking.
  • Experience supporting geographically distributed teams and customers across multiple regions.

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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