ZipRecruiter

Log In

1

Javascript Support Engineer Jobs (NOW HIRING)

Freshpaint

Support Engineer

$97K - $130K/yr

Ability to read and write code (Go, JavaScript/TypeScript preferred) * 2+ years in a technical support, solutions engineering, or software engineering role * 2+ years in a customer-facing position

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery ... Perl, JavaScript, or Node.js • Demonstrated knowledge of at least one major cloud service ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... Proficient in a modern programming language like JavaScript, Python etc. * Experience with e ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX ... Knowledge of scripting languages such as Groovy, JavaScript, or Python is a plus. * Basic ...

Further

Integrations Support Engineer

$90K - $110K/yr

... Support Engineer to join our team and help our clients get the most out of our product. In this ... Bring your expertise in JavaScript and HTML to add custom features and improvements, making our ...

Wise

Technical Support Engineer

Austin, TX · On-site

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly ... JavaScript is a strong plus). * Multi-Channel Communication: You are comfortable and articulate ...

TrueLoyal

Technical Support Engineer

San Antonio, TX · On-site

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global ... Debug and customize client-facing loyalty widgets or dashboards using HTML, CSS, and JavaScript to ...

eTeam

TrakSYS Support Engineer

Richmond, VA · On-site

Confidential company is seeking a TrakSYS Support Engineer to provide technical support and ... Net, JavaScript, HTML and CSS. • Knowledge of SQL Server (queries, stored procedures). • ...

NEP Group Inc.

IP Support Engineer

Pittsburgh, PA

... JavaScript, Python, or other programming language is a plus • Prior experience with SMPTE-2110 and broadcast television industry preferred • Excellent communication, problem solving and ...

NEP Group

IP Support Engineer

Pittsburgh, PA · On-site

... JavaScript, Python, or other programming language is a plus • Prior experience with SMPTE-2110 and broadcast television industry preferred • Excellent communication, problem solving and ...

Coalition, Inc.

Document Support Engineer

WV · On-site +1

$94K/yr

Support Engineers work closely with Software Engineers, Product Managers and Production ... Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA

Weve supported some of the worlds most watched productions and live events in sports, entertainment ... JavaScript, Python, or other programming language is a plus Prior experience with SMPTE-2110 and ...

Conduent, Inc.

App Dev & Support Engineer II

GA · Remote

App Dev & Support Engineer II Position Summary: A market-leading disease surveillance and outbreak ... Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax) * XML Also ...

Wise

Technical Support Engineer

Austin, TX · On-site

Technical Support Engineers ensure that our partners get a rapid and effective response when issues ... Python, JavaScript) * The team works 24/5 service levels globally, you'll be comfortable with some ...

Stefanini

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and ...

Stefanini Group

3DX Support Engineer

Dearborn, MI · On-site

$66 - $71/hr

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and ...

Stefanini Group

3DX Support Engineer

Dearborn, MI

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and ...

next page

Showing results 1-20

People also search for

All JobsJavascript Support Engineer Jobs

Javascript Support Engineer information

See salary details

$16

$39

$68

How much do javascript support engineer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for javascript support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Javascript Support Engineer vs Javascript Developer?

AspectJavascript Support EngineerJavascript Developer
Primary RoleProvides technical support, troubleshooting, and issue resolution for JavaScript applicationsDesigns, develops, and implements JavaScript code and applications
Required SkillsJavaScript, troubleshooting, communication, customer supportJavaScript, coding, software development, problem-solving
Work EnvironmentSupport teams, client-facing roles, technical help desksDevelopment teams, coding environments, project-based work
CertificationsJavaScript certifications, support or help desk certificationsJavaScript programming certifications, software development credentials

While both roles require JavaScript knowledge, a Javascript Support Engineer focuses on troubleshooting and supporting existing applications, whereas a Javascript Developer primarily designs and builds new JavaScript solutions. The support role emphasizes communication and problem-solving skills, while development emphasizes coding and software design.

What are the key skills and qualifications needed to thrive as a Javascript Support Engineer, and why are they important?

To thrive as a Javascript Support Engineer, you need strong proficiency in JavaScript, troubleshooting expertise, and a solid understanding of web technologies, typically backed by a degree in computer science or related experience. Familiarity with debugging tools, ticketing systems like Jira, and source control platforms such as Git is crucial. Excellent communication, problem-solving abilities, and a customer-focused attitude distinguish top performers in this role. These skills ensure effective resolution of technical issues, high-quality user support, and smooth collaboration with development teams.

What are some common challenges faced by JavaScript Support Engineers when troubleshooting customer issues?

JavaScript Support Engineers often encounter issues that stem from differences in browsers, frameworks, or integration environments, which can make reproducing and diagnosing problems complex. Additionally, communicating technical solutions to non-technical users or stakeholders can be challenging, requiring clear explanations and patience. The role also involves balancing multiple tickets or requests simultaneously, prioritizing urgent issues while maintaining high-quality support. Collaboration with development and QA teams is frequent, as escalated issues may require deeper investigation or bug fixes.

What does a Javascript Support Engineer do?

A Javascript Support Engineer is responsible for troubleshooting, diagnosing, and resolving technical issues related to JavaScript code in web applications. They work with clients or internal teams to address bugs, optimize performance, and ensure the smooth functioning of JavaScript-based features. Their role often involves providing technical documentation, collaborating with developers, and sometimes contributing code fixes or enhancements. Strong problem-solving skills, a deep understanding of JavaScript, and excellent communication abilities are essential for this position.
Support Engineer

Support Engineer

Freshpaint

Remote

$97K - $130K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

About Freshpaint:
Healthcare is a $4+ trillion industry in the U.S. alone, and it's undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren't built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
Freshpaint eliminates that trade-off.
We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company's website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it's shared.
In short: we let healthcare teams move fast, safely.
Backed by Top Investors
Freshpaint is backed by some of the most respected names in technology, including:
  • Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
  • Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare's digital future.
Who We're Looking For
We're looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You're someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you're driven to not just fix problems, but to improve the overall customer experience. You're an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.
What You'll Be Doing
In this role, you'll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You'll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You'll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.
Primary Responsibilities
  • Own and drive customer issues to resolution end-to-end
  • Troubleshoot and resolve complex technical issues across the stack
  • Investigate application behavior using Go, TypeScript, and SQL
  • Analyze system architecture and code to identify root causes
  • Partner cross-functionally with Engineering, Customer Success, and Account teams
  • Support customers across the full lifecycle, including onboarding and ongoing usage
  • Communicate technical issues clearly to both technical and non-technical audiences
  • Create and maintain internal runbooks and customer-facing documentation
  • Surface customer feedback and insights to inform product improvements
Desired Skills & Experience
  • Ability to read and write code (Go, JavaScript/TypeScript preferred)
  • 2+ years in a technical support, solutions engineering, or software engineering role
  • 2+ years in a customer-facing position
  • Experience troubleshooting across frontend and backend systems
  • Strong analytical and problem-solving skills with a self-service mindset
  • Clear and effective communicator across a range of audiences
  • Highly organized, able to manage multiple issues and priorities simultaneously
  • Customer-first mindset with strong empathy and ownership
  • Familiarity with databases & SQL
Nice to Haves
  • Experience supporting complex or highly technical SaaS products
  • Familiarity with debugging production environments
  • Experience working with SQL and data-heavy systems
  • Background collaborating closely with Product and Engineering teams
  • Contributions to technical documentation, help centers, or knowledge bases
Perks & Benefits
We take care of our team-here's a peek at what you get when you join:
  • Competitive pay + generous equity (10-year exercise window)
  • Fully remote (U.S. only) with a $150/month coworking stipend
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
  • Unlimited PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • 2 "Treat Yourself" days a year-$100 and a day off, just because
  • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

And more! Check out our careers page for the full list.

Apply