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Javascript Support Engineer Jobs (NOW HIRING)

Anthropic

Support Engineer

San Francisco, CA

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) * Understanding ...

Pacer Group

TrakSYS Support Engineer

Richmond, VA · On-site

$61/hr

TrakSYS Support Engineer Job location: Richmond, VA Job Duration: 3 Months Contract to Hire Job ... Knowledge of C#/.Net, JavaScript, HTML and CSS. * Knowledge of SQL Server (queries, stored ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain ... CLI environments * npm packages and modern JavaScript ecosystems * Leveraging AI tools (e.g ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) * Understanding ...

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

About the Role Our Support Engineers are the first escalation for customer support requests. They ... Javascript, Python) * Strong written communication skills and comfort communicating with customers ...

Staffingine LLC

Javascript Engineer

Sunrise, FL · On-site

Javascript Engineer Job Location: Sunrise - Florida Job Type: Contract * We are looking for a ... Design and implement RESTful APIs to support frontend applications * Optimize backend performance ...

KG Tiger

Application Support Engineer

Natick, MA

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... C++, Java, JavaScript, or MATLAB **Desired** * Experience with Web technologies (JavaScript, HTML5 ...

Staffingine LLC

Java Production Support Engineer

Newark, CA · On-site

$47.25 - $61.50/hr

Java Production Support Engineer Job Location: Newark, CA Job Type: Contract * Monitor production ... Java, JavaScript, Microservices, React, SpringBoot Good to Have Skills : AWS API Gateway, AWS ...

Fable

Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

The Role As Fable's first Support Engineer, you will own the end-to-end technical support ... Hands-on scripting experience (Python, JavaScript, or similar) * Experience with support tooling ...

Beyond Finance

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

About the Role As Production Support Engineer, you will be part of a multi-tiered support team ... You are comfortable reading and debugging Ruby or JavaScript and navigating GitHub workflows.

Zuma

Support Engineer

Mundelein, IL · Remote

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... Basic coding ability (Python or JavaScript) for automation and small improvements * Familiarity ...

Zuma

Support Engineer

San Francisco, CA · On-site +1

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... Basic coding ability (Python or JavaScript) for automation and small improvements * Familiarity ...

Zuma

Support Engineer

San Francisco, CA · Remote

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... Basic coding ability (Python or JavaScript) for automation and small improvements * Familiarity ...

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Javascript Support Engineer information

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How much do javascript support engineer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for javascript support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Javascript Support Engineer vs Javascript Developer?

AspectJavascript Support EngineerJavascript Developer
Primary RoleProvides technical support, troubleshooting, and issue resolution for JavaScript applicationsDesigns, develops, and implements JavaScript code and applications
Required SkillsJavaScript, troubleshooting, communication, customer supportJavaScript, coding, software development, problem-solving
Work EnvironmentSupport teams, client-facing roles, technical help desksDevelopment teams, coding environments, project-based work
CertificationsJavaScript certifications, support or help desk certificationsJavaScript programming certifications, software development credentials

While both roles require JavaScript knowledge, a Javascript Support Engineer focuses on troubleshooting and supporting existing applications, whereas a Javascript Developer primarily designs and builds new JavaScript solutions. The support role emphasizes communication and problem-solving skills, while development emphasizes coding and software design.

What are the key skills and qualifications needed to thrive as a Javascript Support Engineer, and why are they important?

To thrive as a Javascript Support Engineer, you need strong proficiency in JavaScript, troubleshooting expertise, and a solid understanding of web technologies, typically backed by a degree in computer science or related experience. Familiarity with debugging tools, ticketing systems like Jira, and source control platforms such as Git is crucial. Excellent communication, problem-solving abilities, and a customer-focused attitude distinguish top performers in this role. These skills ensure effective resolution of technical issues, high-quality user support, and smooth collaboration with development teams.

What are some common challenges faced by JavaScript Support Engineers when troubleshooting customer issues?

JavaScript Support Engineers often encounter issues that stem from differences in browsers, frameworks, or integration environments, which can make reproducing and diagnosing problems complex. Additionally, communicating technical solutions to non-technical users or stakeholders can be challenging, requiring clear explanations and patience. The role also involves balancing multiple tickets or requests simultaneously, prioritizing urgent issues while maintaining high-quality support. Collaboration with development and QA teams is frequent, as escalated issues may require deeper investigation or bug fixes.

What does a Javascript Support Engineer do?

A Javascript Support Engineer is responsible for troubleshooting, diagnosing, and resolving technical issues related to JavaScript code in web applications. They work with clients or internal teams to address bugs, optimize performance, and ensure the smooth functioning of JavaScript-based features. Their role often involves providing technical documentation, collaborating with developers, and sometimes contributing code fixes or enhancements. Strong problem-solving skills, a deep understanding of JavaScript, and excellent communication abilities are essential for this position.
Support Engineer

Support Engineer

Anthropic

San Francisco, CA

Other

Posted 16 days ago

Job description

About the role

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed - and ensure the right internal teams are engaged when needed.

Responsibilities
  • Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
  • Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
  • Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
  • Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
  • Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
  • Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
  • Help build the foundations of the Support Engineer function - runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
  • Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
You may be a good fit if you
  • Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
  • Have been the person an enterprise customer knows by name and reaches for first when they need technical help
  • Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
  • Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
  • Are persistent and curious - you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
  • Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
  • Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
  • Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
  • Have contributed to the foundations of a support team before - the essential, often unglamorous work of writing the first runbook
  • Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
Strong candidates may also have
  • SQL proficiency for querying logs and usage data to investigate issues
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Understanding of LLM capabilities, prompt engineering patterns, and current limitations
  • Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
  • Experience working inside a customer's shared Slack or similar embedded-support model
  • Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company

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