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JOB DESCRIPTION

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase  within the Chief Data & Analytics Office (CDAO) AI/ML & Data Platforms team,, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team, including modern technologies such as Databricks, Snowflake, AWS, and Kubernetes
• Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines, while supporting application development and production environments
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements, including developing and supporting AI/ML solutions for incident resolution
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems, coordinate incident management coverage, and proactively address issues using service level indicators and objectives before they impact customers
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes, and supporting intelligent automation for troubleshooting
• Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively, including participation in root cause analysis and implementing production changes
• Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate

• Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience (NAMR/APAC - India/ LATAM/ Hong Kong)
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform, including strong understanding of SLI/SLO/SLA and error budgets
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net, including Python or PySpark for AI/ML modeling and automation to reduce operational toil by building tools for repeated tasks
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity, including developing AI/ML solutions for troubleshooting and incident resolution
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements, while ensuring compliance with risk controls and company-wide standards
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.), including hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tooling, along with experience running production incident calls and managing incident resolution in collaboration with cross-functional teams
• Familiarity with container and container orchestration and troubleshooting common networking technologies and issues, along with ability to work collaboratively in teams and build meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• 4+ years in an SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.
• AWS and Databricks certifications.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.