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Japanese Speaking Customer Service Associate Jobs

Roberts Hawaii

Japanese Speaking Narrator

Kailua Kona, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

Cross Border Talents

Japanese Customer Support Agent

$19.25 - $25.50/hr

Customer Support Agent Japanese Speakers We are hiring Japanese-speaking Customer Support Agents for permanent, full-time remote positions in Greece. Work from anywhere, including the islands, and ...

Roberts Hawaii

Japanese Speaking Narrator

Keaau, HI · On-site

$17/hr

Japanese Speaking Narrator Department: Operations Reports to: Operations Manager Status: Non-Exempt ... This position is responsible for providing exceptional customer service to guests while on tour ...

TheKey

Caregiver Japanese Speaking

Hermosa Beach, CA · On-site

$17.81 - $18.50/hr

You are motivated by helping others and providing quality service above all else. You are driven by ... Bilingual (Japanese and English) * PCA, CNA, or GNA Certification preferred * HCA/PER ID preferred ...

TheKey

Caregiver Japanese Speaking

Lakewood, CA · On-site

$17.81 - $18.50/hr

You are motivated by helping others and providing quality service above all else. You are driven by ... Bilingual (Japanese and English) * PCA, CNA, or GNA Certification preferred * HCA/PER ID preferred ...

TheKey

Caregiver Japanese Speaking

Long Beach, CA · On-site

$17.81 - $18.50/hr

You are motivated by helping others and providing quality service above all else. You are driven by ... Bilingual (Japanese and English) * PCA, CNA, or GNA Certification preferred * HCA/PER ID preferred ...

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Japanese Speaking Customer Service Associate information

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How much do japanese speaking customer service associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for japanese speaking customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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For Japanese Speaking Customer Service Associate jobs, the most frequently searched job titles are:

Infographic showing various Japanese Speaking Customer Service Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Japanese Speaking Narrator

Kailua Kona, HI • On-site

Roberts Hawaii
Travel Arrangement Services • 1 - 5K employees
Learn more about Roberts Hawaiiexternal

$17/hr

Part-time

Re-posted 14 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

6th of 23 rated coach operators

Job description

Japanese Speaking Narrator
Department: Operations
Reports to: Operations Manager
Status: Non-Exempt 
Pay Rate: Starting at $17/ Hour
 

1. Job Purpose/Objective:

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

  • Utilize manifests and/or name lists to gather and load guests onto vehicles
  • Work in conjunction with driver(s) to execute tours in a timely manner
  • Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
  • Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
  • Translate key safety instructions and tour information for Japanese-speaking guests as needed
  • Relay pertinent safety protocols to guests in relation to vehicle and route locations
  • Assist with Japanese-speaking guest inquiries and support
  • Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):

  • Fluency in spoken Japanese and English
  • In-depth knowledge of Hawaiian history, culture, and local flora and fauna
  • Strong interpersonal and communication skills with the ability to engage diverse audiences
  • Customer Service – Handles guest questions and concerns professionally and efficiently
  • Decision Making / Judgment – Capable of resolving issues quickly, including language-related matters
  • Dependability – Meets commitments, works independently, adapts to change, and maintains excellent attendance
  • Job Knowledge – Understands tour operations and narrative responsibilities
  • Teamwork – Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment

  • Air-conditioned vehicle
  • Some time spent outdoors – may be exposed to wind and rain
  • Light work – exerting up to 20 pounds of force occasionally; mostly seated
  • Talking – must convey important spoken information clearly in both Japanese and English
  • Hearing – must be able to receive and understand oral communication
  • Minimal exposure to adverse environmental conditions
  • Close visual acuity required for reading manifests, schedules, and digital devices
  • High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.

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