CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... In-depth understanding in Call Center operations including technologies and data management.
CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... In-depth understanding in Call Center operations including technologies and data management.
A demonstrated background in customer service, call center, insurance, retail, restaurant or a ... INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband ...
A demonstrated background in customer service, call center, insurance, retail, restaurant or a ... INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband ...
Japanese Remote Call Center information
See Rome, NY salary details
$10.01 - $11.26
2% of jobs
$11.26 - $12.50
8% of jobs
$12.50 - $13.74
12% of jobs
$13.94 is the 25th percentile. Wages below this are outliers.
$13.74 - $14.98
18% of jobs
The median wage is $15.52 / hr.
$14.98 - $16.22
23% of jobs
$16.22 - $17.46
12% of jobs
$17.49 is the 75th percentile. Wages above this are outliers.
$17.46 - $18.70
12% of jobs
$18.70 - $19.95
5% of jobs
$19.95 - $21.19
4% of jobs
$21.19 - $22.43
2% of jobs
$22.43 - $23.67
2% of jobs
$10
$16
$23
How much do japanese remote call center jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for japanese remote call center in Rome, NY is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.98 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Japanese Remote Call Center Agent, and why are they important?
To excel as a Japanese Remote Call Center Agent, you need strong verbal and written communication skills in Japanese, problem-solving abilities, and typically at least a high school diploma. Familiarity with CRM software, call management systems, and basic computer proficiency are commonly required. Outstanding customer service orientation, patience, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies enable agents to efficiently address customer inquiries, resolve issues, and deliver a positive customer experience remotely.
What is a Japanese Remote Call Center job?
A Japanese Remote Call Center job involves providing customer service, technical support, or sales assistance to clients and customers over the phone or through online communication channels, all while working remotely. Employees in this role are typically required to be fluent in Japanese and may handle inquiries, resolve issues, and process orders for Japanese-speaking customers. These jobs allow individuals to work from home or any location with a reliable internet connection, offering flexibility and the opportunity to support customers from various industries.
How does working as a Japanese Remote Call Center agent differ from an in-office call center role in terms of daily workflow and communication?
As a Japanese Remote Call Center agent, you'll manage customer inquiries and support tasks from a home office, which requires strong self-discipline and excellent time management skills. Daily workflow involves logging into company systems, handling calls, and accurately documenting interactions, often while collaborating with team members through chat or video meetings. Communication with supervisors and colleagues is primarily virtual, so being proactive in reaching out for help or updates is essential. While remote work offers flexibility, it can also present challenges like maintaining work-life balance and staying connected with the team, but most companies provide regular virtual check-ins and resources to support remote employees.
What is the difference between Japanese Remote Call Center vs Japanese Customer Service Representative?
| Aspect | Japanese Remote Call Center | Japanese Customer Service Representative |
|---|---|---|
| Credentials | Basic language proficiency, customer service skills | Language skills, customer service experience, possibly certifications |
| Work Environment | Remote, home-based, flexible hours | Office or remote, depending on company |
| Industry Usage | Common in call centers, outsourcing companies | Retail, telecom, banking sectors |
Japanese Remote Call Centers and Japanese Customer Service Representatives both require strong communication skills in Japanese. The main difference lies in the work setting: remote call centers operate from home with flexible hours, while customer service reps may work in-office or remotely. Both roles serve similar industries but differ in work environment and sometimes in required certifications.
What are popular job titles related to Japanese Remote Call Center jobs in Rome, NY? For Japanese Remote Call Center jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Japanese Remote Call Center jobs in Rome, NY look for? The top searched job categories for Japanese Remote Call Center jobs in Rome, NY are:
What cities near Rome, NY are hiring for Japanese Remote Call Center jobs? Cities near Rome, NY with the most Japanese Remote Call Center job openings:
Full-time
Posted yesterday
Job description
Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
• Provide backup support for other 3rd party tools utilized within the organization.
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
Skills and Competencies:
Education and Experience:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
- Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
- Assist with and advocate for the design and rollout of new support channels and service offerings
- Create support workflows and make suggestions to improve efficiency and effectiveness
- Evaluate 3rd party solutions, drive implementations and support process optimization
- Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.
• Provide backup support for other 3rd party tools utilized within the organization.
- Analyzing the order entry process and recommend automation solutions
- Measure and help to improve overall customer experience levels
- Keep up with industry best practices, trends, and standards
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
- Perform other duties as assigned
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Ability to work independently with little supervision.
- Strong interpersonal, analytical, and problem-solving skills.
- Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
- In-depth understanding in Call Center operations including technologies and data management.
- Demonstrated Project Management experience.
- Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
- Strong verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
- BA/BS degree in Business Administration, MIS or relevant field preferred but not required
- 10+ years of total experience
- 5+ years of experience with CRM administration/support and contact center software operations solutions
- 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
- Preferred experience with the NICE or Five9 contact center product suite, but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.